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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,524 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,524 reviews

January 10, 2025

Service was great! The only problem I had was when I came to pickup my suv it was very dirty. My suv was parked under a tree & had it covered with sticky tree sap. 🌳a More

by SHARONSPLAYGROUND218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're pleased to hear that you had a great experience with our friendly and efficient staff. However, we apologize for the condition of your SUV when you picked it up. We understand how frustrating it is to receive your vehicle covered in tree sap. We strive to provide a complete and satisfying experience, and we regret that we fell short in this instance. Your comments are invaluable for improving our service. If you would like to discuss this further or if there’s anything we can do to make it right, please feel free to reach out. Thank you again for your understanding, and we hope to see you again soon!

January 10, 2025

My service provider, Guillermo, was amazing! He kept me extremely informed throughout the process. I had a major, expensive repair and he truly made sure I was taken care of the entire time. More

by Shon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Guillermo provided you with amazing service and kept you informed throughout your major repair. Our team is dedicated to ensuring that our customers feel supported and well cared for, especially during more extensive service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and appreciate your trust in us!

January 10, 2025

Bad customer service in my first service. They scheduled my appointment for a Oild change. So when I arrived they said that my car doesn’t need a Oild changed service. More

by MARLENTORRES94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback. We sincerely apologize for the confusion regarding your oil change appointment and for the inconvenience it caused you. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. To help resolve this issue, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He will be happy to assist you and ensure that your concerns are addressed. We appreciate your understanding and hope to have the opportunity to restore your faith in our service. Thank you again for your feedback.

January 10, 2025

Personnel was very professional and courteous job well done thanks . Very quick and clean job More

by rql1pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that our personnel provided you with professional and courteous service. It's great to know that you appreciated the quick and clean job that was done. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! If you have any further questions or need assistance, please don’t hesitate to reach out.

January 10, 2025

Cordial and honesty to customers and experts advisers ready to assist towards your needs of your vehicle. More

by IROB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guilliermo
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your kind review! We’re pleased to hear that you experienced cordial and honest service from our team. Providing expert advice and being ready to assist our customers with their vehicle needs is our top priority. We appreciate you taking the time to share your thoughts and are glad that we could meet your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 10, 2025

My vehicle with service timely manner. I’ve been a customer since 1993. My advisor goes above and beyond. More

by 783CEDILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antes Coleman
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your long-standing loyalty and for sharing your positive experience! We're thrilled to hear that you received timely service for your vehicle and that your advisor has gone above and beyond to meet your needs. We truly value your support since 1993 and are committed to providing exceptional service to you and all our customers. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

January 10, 2025

I enjoy coming because I am in and out with great service from Mr. Coleman. More

by CACASMERE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antes Coleman. There was another, I don’t remember his name.
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that Mr. Coleman provides you with quick and excellent service. We truly appreciate your loyalty and look forward to continuing to serve you!

January 10, 2025

It was amazing customer service very attentive and answered all questions with a great attitude More

by FELIPE_CATALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced amazing customer service and that our team was attentive and responsive to all your questions. Providing a positive and friendly experience is our priority, and it's great to know we succeeded. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to welcoming you back soon!

January 09, 2025

Trophy Nissan is an excellent dealership. Everyone is extremely nice and friendly.i would recommend Trophy to family and friends. More

by rodneyj2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaez Coleman
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with us and that our team was friendly and helpful. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future!

January 09, 2025

They did a great job on changing my oil and giving me a chance to get my car washed More

by bwornick3673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that you were happy with the oil change and the opportunity to get your car washed. We appreciate your trust and look forward to serving you again in the future!

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