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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,525 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,525 reviews

January 09, 2025

They did a great job on changing my oil and giving me a chance to get my car washed More

by bwornick3673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that you were happy with the oil change and the opportunity to get your car washed. We appreciate your trust and look forward to serving you again in the future!

January 09, 2025

Customer service is really great! It’s really fast to set appointments and how fast it takes to have the service done. More

by HECTGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience with our customer service and that setting appointments and getting your service completed was quick and efficient. Our team works hard to ensure a smooth and timely experience for all our customers, and it's wonderful to know that we succeeded in meeting your expectations. We appreciate your feedback and look forward to serving you again in the future! If you need anything else, please don’t hesitate to reach out.

January 09, 2025

Service department did great with my SUV. They were friendly, knowledgeable and only took them a few hours to do our repairs! This is our 2nd car we get from them! We are customers for life! More

by MLR296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Finley
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We’re thrilled to hear that our service department did a great job with your SUV and that you found our team to be friendly and knowledgeable. It’s especially rewarding to know that we have earned your trust as repeat customers! We truly appreciate your recommendation and your continued support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you for many years to come!

January 09, 2025

I came in with a low tire light & the Marvin Guerrero was very helpful took my vehicle back, checked my tires, aired them back up & I was on my way. More

by KRISTY_MARSHALL72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're glad to hear that Marvin provided you with helpful and efficient service during your visit. It’s great to know he was able to quickly address your low tire light issue and get you back on the road. We appreciate you taking the time to share your experience, and we look forward to assisting you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out!

January 07, 2025

This is our second vehicle purchased from Luis at Trophy Nissan and I once again completely satisfied with the purchase process. I will continue to bring my business knowing they will provide an honest an More

by doug@garretthome.net
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Luis Suarez
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that this is your second vehicle purchase with Luis and that you are completely satisfied once again. It’s our goal to provide honest and timely service, and we’re thrilled to know that you trust us for your vehicle needs. We sincerely appreciate your continued business and support. If you need anything in the future or have any questions, please don’t hesitate to reach out. Great job on your new vehicle, and thank you for choosing us!

January 07, 2025

They did not do what I asked. They were very rude. They used threatening and manipulation tactics to try to get me to use them to do some work on my car. They would not provide a More

by DeAnne
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Guillermo and Pansy
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Jan 10, 2025 -

Trophy Nissan responded

Thank you for sharing your experience with us, and we sincerely apologize for the issues you faced during your visit. It’s unacceptable that you encountered rudeness and a lack of communication, and we are sorry for not meeting your expectations regarding the services performed on your vehicle. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He is committed to resolving issues like yours and will work to ensure that your concerns are addressed. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

January 06, 2025

The Service Staff is friendly, attentive and bring great customer service. Good time management and good advice. More

by rickymalave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your fantastic feedback! We’re delighted to hear that our service staff provided you with friendly and attentive service, along with great customer care. It’s also wonderful to know that you appreciated our time management and the advice given. We strive to create a positive experience for all our customers, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again in the future! Thank you for choosing us!

January 06, 2025

Long term customer over 10 years. Michael has been my service guy who has assisted since I purchased my 2014 Nissan More

by David motton
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Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your loyalty over the past 10 years! We're delighted to hear that Michael has consistently provided you with excellent service since you purchased your 2014 Nissan. Building lasting relationships with our customers is incredibly important to us, and it's wonderful to know that Michael has been a reliable part of your experience. We appreciate your continued trust in us and look forward to serving you for many more years to come! Thank you for choosing us!

January 06, 2025

Michael Conley always takes care of me. Highly recommended. Coming back just for him. Great More

by Gpue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Michael Conley consistently takes great care of you and that you highly recommend him. It's wonderful to know that his exceptional service keeps you coming back. We appreciate your kind words, and we look forward to seeing you again soon! Thank you for choosing us!

January 06, 2025

The people were great especially Lionell. The process just took entirely too long. I don't understand how or why it took so long. More

by Julia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lionell Johnson
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re glad to hear that you had a great experience with our team, especially with Lionell. We appreciate your kind words about our staff. However, we sincerely apologize for the length of the process you experienced. Your time is valuable, and we understand how frustrating delays can be. We are constantly working to improve our efficiency, and your comments will help us in that effort. If you have any specific details you'd like to share about your experience, please feel free to reach out. We appreciate your understanding and hope to provide you with an even better experience next time! Thank you for choosing us!

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