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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,525 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,525 reviews

January 06, 2025

The service representative Casear is awesome and he always treat me and other customers with great care! More

by Kjmwks2234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar , Jennifer Carroll
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your fantastic feedback! We are thrilled to hear that Caesar consistently provides you with excellent service and treats you and other customers with such care. His dedication to ensuring customer satisfaction is truly commendable and reflects our commitment to outstanding service. We appreciate you taking the time to recognize Caesar's efforts. Your support and kind words inspire our team to continue delivering the high-quality service you expect and deserve. Thank you for choosing us, and we look forward to providing you with more awesome experiences in the future!

January 05, 2025

Trophy Nissan of Mesquite has been one of the best car buying experiences I've ever had. The customer service was amazing and with that being said. I really want to thank Mr. David Torres for such a profe More

by mjwarrensr81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
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Jan 08, 2025 -

Trophy Nissan responded

Thank you so much for your glowing review! We’re thrilled to hear that your experience was one of the best car-buying experiences you’ve ever had. Our team takes pride in providing exceptional customer service, and it’s wonderful to know that David and Ceasar made you feel right at home during the process. Your appreciation for our team's professionalism and approachability means a lot to us, and we’re grateful for your kind words. If you need anything else or have questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 05, 2025

I had one tire that was at 27 psi this morning. I thought my tire pressure was supposed to be checked. More

by brisud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jan 08, 2025 -

Trophy Nissan responded

Thank you for your feedback and for bringing this to our attention! We apologize for the oversight regarding your tire pressure check. Ensuring your vehicle is safe and well-maintained is our top priority, and we appreciate you letting us know about this issue. We’ll review our processes to ensure that tire pressures are consistently checked during service visits. If there’s anything else we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. We value your business and appreciate your understanding!

January 05, 2025

Took 2 hours oil change! I had an appointment! Had to wait outside in cold! More

by Gwenetta Felton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ceasar
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Jan 09, 2025 -

Trophy Nissan responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your recent oil change. We understand that waiting, especially in cold weather, can be frustrating, and it’s disappointing to hear that your service took longer than expected despite having an appointment. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He would be happy to discuss your experience and work towards a resolution. We appreciate your patience and hope to provide you with a better experience in the future.

January 05, 2025

It was a great experience, for being my first time, I will take care really good and get informed about my car with details Guillermo Albiter what’s my Service man, he do a great and excellent job, thank More

by olgaruiz1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Albeter was Who take care of me!👏👏👏👏👏
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Jan 09, 2025 -

Trophy Nissan responded

We are thrilled to hear about your outstanding experience, especially as a first-time customer with our service team. We appreciate your kind words and the recognition of Guillermo's exceptional work in providing you with detailed and comprehensive service. Our goal is always to ensure that every customer feels informed, comfortable, and confident about their vehicle's maintenance. We're pleased that Guillermo was able to guide you through the process and help you understand the details of your car's service. Thank you for taking the time to share your positive feedback and for entrusting us with your vehicle. We look forward to continuing to provide you with the highest level of professional automotive care in the future. Happy New Year to you as well, and we hope to see you again soon!

January 05, 2025

The employees in the service department have always been courteous, knowledgeable, and treat me as a valued customer. More

by AB.OM046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 09, 2025 -

Trophy Nissan responded

We are truly grateful for your wonderful feedback and appreciate you taking the time to share your positive experience with our service department. Your recognition of our team's commitment to customer service means a great deal to us. Our goal is always to provide exceptional service, and we are delighted to hear that our employees consistently demonstrate courtesy, expertise, and a genuine focus on customer satisfaction. Your loyalty and trust are what drive us to maintain high standards of professional care. We value customers like you who help us understand that we are meeting and exceeding expectations. Thank you for being a valued member of our family. We look forward to continuing to provide you with the knowledgeable and courteous service you have come to expect from us.

January 05, 2025

Great customer service and listened to every problem that I have with my vehicle and it was corrected More

by ctrisha454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
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Jan 09, 2025 -

Trophy Nissan responded

We are delighted to hear about your exceptional experience with our service team. Your satisfaction is our top priority, and we are gratified to know that we not only listened carefully to your vehicle concerns but also successfully addressed and corrected them. Our commitment is to provide attentive, comprehensive service that goes beyond simply performing repairs. We aim to truly understand each customer's unique needs and ensure complete resolution of their automotive issues. Thank you for taking the time to share your positive feedback. We appreciate customers like you who help us recognize when we are meeting our goal of delivering outstanding customer service. We look forward to continuing to provide you with the same high level of care in all future visits.

January 05, 2025

Had my car all week and couldn’t diagnose the problem. This is the third time I’ve had it there for the same issue. More

by MARYDNTTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Carroll
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Jan 08, 2025 -

Trophy Nissan responded

Thank you for your feedback, and we sincerely apologize for the ongoing issues with your vehicle. We understand how frustrating it can be to have the same problem persist after multiple visits. We would like to address your concerns directly and work towards a resolution. Please contact our Service Director, Kevin Shutter, at 855-971-9379. He is committed to helping you resolve this matter and ensuring you receive the service you need. Thank you for your patience, and we hope to hear from you soon.

January 05, 2025

Yes I worked with David Torres on my deal. He made the impossible possible. My first car brand new car from a dealership. I am beyond grateful and overjoyed. I have extremely bad anxiety but D More

by carterlatanya02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres and Ryan Reed, Jennifer Carroll
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Jan 08, 2025 -

Trophy Nissan responded

Thank you so much for your heartfelt review! We’re absolutely thrilled to hear about your wonderful experience with David and Ryan. It’s fantastic to know that David was able to make the impossible possible for you, especially during such an important moment in your life. We understand how purchasing a vehicle can be a stressful experience, and we’re glad that David's patience and support helped ease your anxiety. We also appreciate your kind words about Ryan and the rest of our team—they truly embody our commitment to providing a welcoming and supportive environment for all our customers. Your recommendation means the world to us, and we’re grateful for your trust in making this significant purchase. If you need anything further or have any questions in the future, please don’t hesitate to reach out. Congratulations on your new car, and we wish you and your daughter all the best!

January 05, 2025

This dealership is the best and amazing place to buy your next vehicle. I am so happy with my purchase More

by selinafino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex , Jennifer Carroll
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Jan 08, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience at our dealership and that you are happy with your purchase. Your satisfaction means the world to us, and we appreciate your recommendation. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

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