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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,517 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,517 reviews

March 09, 2025

I had the worst experience ever at this dealership's service department. They had my car for an entire month while completing an engine and catalytic converter replacement. The communication was horrend More

by CR2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antaeus Coleman
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Mar 12, 2025 -

Trophy Nissan responded

We sincerely apologize for the experience you had at our service department. It is concerning to hear about the lack of communication and the extended time your car was with us. We appreciate your father's efforts in following up, and we are committed to improving our service. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 to discuss your experience further and ensure we address your concerns.

March 08, 2025

What I like the most about this dealership is their commitment to deliver an exceptional customer service! More

by alejandro-sama2010@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin and Cesar Chamorro
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Mar 11, 2025 -

Trophy Nissan responded

Thank you for your kind words about our commitment to exceptional customer service. We strive to provide the best experience for our customers and are glad to hear that you appreciate our efforts.

March 07, 2025

I always have a great experience at Trophy Nissan service department been going for years. More

by TUSA_SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
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Mar 10, 2025 -

Trophy Nissan responded

We appreciate your loyalty to our service department over the years. It's wonderful to hear that you always have a great experience with us, and we look forward to continuing to serve you in the future.

March 07, 2025

this dealership has been a pain everytime i go there they have the worse customer service they don’t care about you More

by Lulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Conley and Guillermo
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Mar 11, 2025 -

Trophy Nissan responded

We are sorry to hear that your experiences have been frustrating. We strive to provide excellent customer service, and it seems we have fallen short in your case. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can address your concerns and improve your experience.

March 07, 2025

nothing short of exceptional always takes care of my needs and very professional very pleased More

by berumen151
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 11, 2025 -

Trophy Nissan responded

Thank you for your kind words! We are thrilled to hear that our team consistently meets your needs with professionalism. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service.

March 06, 2025

Guillermo was very professional and he’s thorough in explaining features on my new Rouge. More

by TNEW1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Mar 07, 2025 -

Trophy Nissan responded

Thank you for your kind words about Guillermo. We are glad to hear that he was professional and thorough in explaining the features of your new Rogue. Your satisfaction is important to us, and we appreciate your feedback.

March 06, 2025

The service center staff are very nice! However they didn’t change my battery for my key😔 More

by DFOLEY0128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
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Mar 07, 2025 -

Trophy Nissan responded

Thank you for your feedback. We are glad to hear that you found our service center staff very nice. However, we apologize for not changing the battery for your key. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can resolve this issue for you.

March 06, 2025

I was promised a new set of flor mats for my AT4 GMC SIERRA 2500HD. And I got xxxxED. More

by MAGARCIA0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique
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Mar 10, 2025 -

Trophy Nissan responded

We understand your frustration regarding the new set of floor mats for your GMC Sierra. We strive to meet our customers' expectations and apologize for any inconvenience caused. Please reach out to our General Manager, Jennifer Carroll, at 682-777-4196 for assistance with this matter.

March 05, 2025

I had the best experience at Nissan today. My customer service was excellent to the T even more than I expected, and even the turnaround time for my car to be done was even faster than I ant More

by stanleyb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Mar 06, 2025 -

Trophy Nissan responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our customer service exceeded your expectations and that the turnaround time for your car was faster than anticipated. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 05, 2025

My salesman Lionel is definitely a asset to the team. He listened very well to what my needs were. He went above and beyond to make this transaction run as smoothly as it did. The manager (female) can't More

by Sexy Red
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lionel
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Mar 06, 2025 -

Trophy Nissan responded

Thank you for your kind words about Lionel and our team. We are thrilled to hear that he listened to your needs and made your transaction smooth. It's wonderful to know that you feel like part of our family after your fourth purchase. We appreciate your loyalty and look forward to serving you again!

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