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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,519 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,519 reviews

August 20, 2023

💥Alan Perez and Edgar Rojo did a great job closing the deal 2022 frontier.Thank you so much. More

by alfonsorobles54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Perez,Edgar Rojo
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Aug 22, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

August 18, 2023

Fraud, fraud, fraud. Stay away from Trophy Nissan. I had a VERY bad experience with Trophy Nissan. I dropped my SUV off with rear corner small damage including rear More

by johnebyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dustin
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Aug 18, 2023 -

Trophy Nissan responded

We apologize for any frustration or misunderstanding you experienced during your recent service at our shop. We understand the importance of clear communication and transparent processes, and we appreciate the opportunity to address the concerns you've raised. Upon receiving your vehicle on 6/27, our team conducted a thorough initial assessment, and an estimate of $6,000 in visible damages was provided without teardown. As part of our standard procedure, vehicles are often initially assessed without teardown to establish a roadmap for repairs. Upon further teardown and inspection, a supplemental estimate of $12,000 in damages was written. Additionally, the price of the repairs was brought up to $16,000 due to the fact that when we performed the installation of the new quarter panel, we did have to replace a parallel connecting part. We made sure to keep you updated on these charges and where they were coming from. We value your understanding of this process and the complexities involved in accurately assessing and repairing your vehicle. We did reach out to you to discuss the supplemental estimate and our estimation process. Unfortunately, there seemed to be a misunderstanding, and we apologize if this conversation did not meet your expectations. It's important to clarify that we are committed to following ethical and industry-standard practices, and your concerns regarding insurance fraud were addressed with both you and your insurance provider. We appreciate your cooperation in working with your insurance company, State Farm, to clarify the situation. Following this discussion, your vehicle was authorized for repairs, and we promptly began addressing the damages. We apologize for any delay caused by the backorder of the right quarter panel, and we kept you informed about the status of the part and the progress of the repairs. Upon completion of the repairs, you picked up your vehicle on 8/17. We understand your dissatisfaction with the cleanliness of your vehicle. We did offer to get this taken care of in our service center, but you left before we were able to complete that process for you. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services. If you have any further questions or concerns, please don't hesitate to reach out. We remain committed to providing the highest quality service to all our customers.

August 17, 2023

Friendly, proficient service. Would recommend and use for next vehicle purchase. Thank you for your hard work. More

by bohica_page1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Traylor
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Aug 18, 2023 -

Trophy Nissan responded

Thank you for your review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 06, 2023

All the personnel whom we came in contact wanted to know if we were well taken care of. More

by ebsanchez49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Terry Brown
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Aug 11, 2023 -

Trophy Nissan responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 03, 2023

Really had a great buying experience with Trophy Nissan would highly recommended to my family and friends. And I would also recommend James Brown. He an excellent salesman Thank you for helping me get my More

by bennielewis0909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brown
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Aug 11, 2023 -

Trophy Nissan responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 03, 2023

Bellamy and Jordan were both great to work with. They made things simple and easy! More

by Mcanipe42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bellamy
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Aug 03, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

August 02, 2023

Our overall experience was great! ! Everyone was very professional, helpful and so easy to work with More

by Mike_shana11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
We worked with Singh, Mr Jackson and Cesar
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Aug 03, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 31, 2023

I like to buy my cars here great salesman,thanks to the managers ,Mr. Wright for making quick service More

by ritaeverett179
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delvin Wright
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Aug 03, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 30, 2023

Singh was great to work with, totally recommend. He was a great listen and helped More

by Parneetsandhu1984
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amrinder Singh
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Aug 03, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 30, 2023

What's posted is the drive off the lot price! No gimmicks to get you there, then it's another price. They believe good business is their customers and how they treat them. They did me right! Two More

by Babsyb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Flores, Trace, Justin, Charles Traylor
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Aug 03, 2023 -

Trophy Nissan responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

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