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Trophy Nissan - Service Center

Mesquite, TX

4.5
810 Reviews

810 Reviews of Trophy Nissan - Service Center

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February 21, 2025

Service was fantastic as always! Keep up the good work! What a great team at Trophy! More

by KEVINSHUTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, Michael
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so happy to hear that you continue to have a fantastic experience with us. Our team works hard to provide great service, and it's always rewarding to hear when it makes a difference. We truly appreciate your support and look forward to serving you again in the future!

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February 21, 2025

Great service and great customer service by the associate that handled my car. Always courteous and helpful as well as helpful and knowledgeable More

by SHARONNOVA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that you received great service and that our associate was courteous, helpful, and knowledgeable. Providing excellent customer service is always our goal, and we’re happy to know we met that standard for you. We appreciate your feedback and look forward to assisting you again in the future!

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February 21, 2025

My sales person was super amazing he made everything super easy and very quick he answered all my questions and the test drive sold the deal for me More

by ASHONDASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Alvarez
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that your salesperson made the process easy and quick, and that the test drive helped seal the deal. We’re glad you had such a positive experience, and we appreciate you taking the time to share it. We look forward to assisting you again in the future!

February 21, 2025

It’s a great shop, had a phenomenal experience, service advisors were great at communicating. More

by vasquezraul892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your kind review! We’re so glad to hear that you had a phenomenal experience and that our service advisors communicated effectively throughout the process. Providing excellent service and clear communication is always our priority, and we’re happy to know it made a difference for you. We look forward to serving you again in the future!

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February 21, 2025

Cheetos I am a first-time buyer in my experience with choking Nissan was wonderful More

by anthony.chambers.1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that your first-time buying experience with us was so positive. It's our goal to make every customer feel comfortable and supported throughout the process, and we’re glad we could do that for you. We hope you enjoy your new vehicle, and we look forward to serving you again in the future!

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February 21, 2025

Great service but my tire could have been fixed a lot quicker not going to lie. I had to miss 2 days of work bc of it but it’s whatever. Hopefully next time it’ll be better More

by gabe verona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback and for giving us a 5-star rating! We’re glad to hear you were satisfied with the service, though we’re sorry for the delay with your tire repair and the impact it had on your schedule. We appreciate your understanding and will work to improve our efficiency moving forward. We hope to provide you with an even better experience next time!

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February 21, 2025

I've had issues in the past with the Service Center and I hoped things changed for the better, but unfortunately, not. More

by GCMalone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re sorry to hear that your recent experience didn’t meet your expectations, and we truly regret that things haven't improved as hoped. We want to make things right and address any issues you’ve encountered. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can resolve this for you. Your feedback is important, and we appreciate the opportunity to improve.

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February 21, 2025

Don’t own up to the warranty bad service n overall Nissans are the worst cars to buy More

by noemail_7566820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your negative experience, and we truly regret that you feel this way. We take your concerns seriously and would appreciate the opportunity to address them. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work toward a resolution. We value your feedback and hope to make things right for you.

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February 21, 2025

Explain the problem to me and took care of it even though they are so busy all the time More

by jkennithw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that we were able to explain the issue clearly and take care of it for you, even during a busy time. We always strive to provide thorough service and communication, no matter how busy things get. We appreciate you sharing your experience and look forward to assisting you again in the future!

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February 21, 2025

The dealership was diligent about getting the repairs done, however several aspects did not appear to be handled correctly. The vehicle failed 38 days after having it in for approximately $2,000 worth of More

by ELLEN.HAIRSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar (don’t remember last name)
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re truly sorry to hear about the difficulties you experienced with your vehicle and the inconvenience it caused. We understand how frustrating it must have been, especially after having the repairs done. We appreciate your feedback on the communication and efforts of your service advisor, but we want to ensure your concerns are fully addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work together to resolve this matter. We value your business and want to make things right.

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