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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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February 02, 2025

The service was prompt and I got my vehicle as promised. The repair was done correctly thus far. More

by micahpatterson84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that your service was prompt and that the repair was completed as promised. It's great to know everything is working well so far. We appreciate your trust in us and look forward to serving you again in the future!

February 02, 2025

Jose must be new because I been coming here for a min and he the only one that addressed the problem More

by ABRAHAMAMBER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Pouncy
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're glad to hear that Jose took the time to address the problem and provide the service you needed. It’s always great to know that new team members are making a positive impact. We appreciate your continued loyalty and look forward to assisting you again!

February 02, 2025

We felt well treated. The service was same day pick up unlike other places. Yes for me!!! More

by f.rodriguez151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaeus Coleman
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re so glad to hear that you felt well treated and appreciated the same-day pick-up service. We strive to provide fast and efficient service, and we’re happy it made a difference for you. We look forward to serving you again in the future!

Feb 04, 2025 -

f.rodriguez151 responded

I can't wait ☺️

February 02, 2025

Mr Coleman is always great. I am concerned about conflicting information from the state inspection which had I authorized the suggestions would have resulted in more than $300 i More

by DEANADYNIS
Recommend Dealer
Yes
Employees Worked With
Mr Coleman
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re happy to hear that Mr. Coleman continues to provide you with great service. We understand your concerns regarding the conflicting information from the state inspection, and we apologize for any confusion it may have caused. If you'd like to discuss the situation further or clarify the charges, please feel free to reach out to us. We’re here to help and want to ensure you have the best experience possible.

February 02, 2025

Friendly service advisor. Had prompt service and online service convenient . Vehicle was ready as estimated. More

by Jeri Boxdorfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Slatinsky, Danny
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your kind feedback! We’re pleased to hear that you had a positive experience with our friendly service advisor and that our online service options made things more convenient for you. We strive to provide prompt and efficient service, and we’re glad we met your expectations. We look forward to assisting you again in the future!

February 02, 2025

Very friendly courteous was a little slow, but I was pleased I will return and I would refer this dealership More

by reedredrooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose garcia
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team and that you were pleased overall. We apologize for the wait, and we appreciate your patience. We look forward to serving you again in the future and truly appreciate your willingness to refer others to our dealership!

February 02, 2025

These folks are convenient and dependable. I have bought many vehicles through the years from them. Very good service department. More

by rwflow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your continued loyalty and kind words! We're so glad to hear that you find our team both convenient and dependable. We truly appreciate your trust in us over the years for both vehicle purchases and service. We look forward to assisting you again in the future!

February 02, 2025

I recently had my vehicle serviced at Trophy Nissan, and I couldn’t be more impressed with the entire experience. From the moment I arrived, the staff was welcoming, professional, and attentive to my needs. More

by cintorait17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We’re so glad to hear that your experience was exceptional from start to finish. Our team works hard to provide professional, attentive service, and we’re thrilled to know that we were able to address your concerns and keep you informed throughout the process. We look forward to serving you again in the future!

February 02, 2025

Guillermo has been the highlight,very attentive! He helped us navigate a very tough situation with almost no problems except Nissan red tape our buy back offer rescinded our faith in Nissan's quality More

by NOEMAIL_6911404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback. We're so glad to hear that Guillermo was attentive and helped you navigate the situation as best as possible. We understand how frustrating issues like this can be, and we sincerely apologize for the inconvenience it caused. Your experience matters to us, and we would love the opportunity to discuss any concerns further. Please feel free to reach out so we can address them directly. Thank you for bringing this to our attention.

February 01, 2025

Jose was very polite and kept me updated on the progress of my car. Also he gave me a free car wash voucher. More

by kara40.mny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for sharing your positive experience! We're glad to hear that Jose took great care of you and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again!

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