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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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February 01, 2025

Professional attention to my cars service. Thankful for friendly service and ease to check out. More

by dperlick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're so glad to hear that you received professional and friendly service, and that your checkout experience was easy. We appreciate your trust and look forward to continuing to care for your vehicle in the future!

February 01, 2025

No waiting time. Service was explained to me. Job was completed on time as stated. Danny S was nice to work with. More

by SANDMOON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slantinsky
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your awesome 5-star review! We're so glad to hear that your service experience was seamless and timely. It's great to know that Danny S was able to assist you and make the process easy to understand. We truly appreciate your feedback and look forward to serving you again!

January 31, 2025

Poor service but antez the service person did help my situation… would not recommend to anyone to get a vehicle there More

by MARIOBROOK1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antez
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Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback. We’re sorry to hear that your experience wasn’t up to the standard we strive to provide. However, we’re glad to hear that Antez was able to help. We’d love the opportunity to address your concerns further. Please feel free to reach out to Service Director, Kevin Shutter, at 855-971-9379, and he will work with you to resolve this.

January 31, 2025

Marvin helped me out and I was so glad that he actually dedicated his time to helping me get my car fixed and updated me throughout the whole process. More

by MMAGDALENO089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind feedback! We're so glad to hear that Marvin provided dedicated and helpful service throughout the process. Keeping our customers informed is important to us, and we're happy that we could meet your expectations. If you ever need further assistance, don't hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

A five stars service , I will always recommend Nissan , their customer service is amazing and they are very professional More

by DENNISRIVERA302013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Suarez
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a five-star experience with us and that you’re impressed with our customer service and professionalism. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

I always appreciate the kindness and thoroughness of my service advisor, Jose. He always keeps me updated on what is happening with my car and I appreciate that. I feel trophy has always been upfront with More

by Traci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jose has consistently provided you with kind, thorough service and kept you well-informed throughout your visits. We take pride in being upfront about the necessary maintenance for your car, and we appreciate your trust. If you need anything else in the future, don’t hesitate to reach out to us. We look forward to continuing to serve you!

January 31, 2025

Trophy is a good place to have your car serviced, very caring people. All good More

by DANNYSLATINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind review! We’re so glad to hear that you had a positive experience and that our team made you feel cared for. Providing excellent service and customer care is always our priority, and we appreciate your trust in us. If you need anything in the future, feel free to reach out. We look forward to serving you again!

January 31, 2025

I've been consciously choosing Trophy for 9 years . .. I purchased my car there in 2016. Most times, service is excellent -- with a very personal touch from the Service Advisors. This time, however, the More

by LNEWMANWMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinski - Asst. Service Mgr.
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your continued loyalty over the years, and we truly appreciate your feedback! We’re glad to hear that most of your experiences with us have been excellent, and we apologize for the issue you encountered with your recent service. We're grateful for your understanding, and we're happy to know that the issue was quickly resolved. Providing top-quality service is always our priority, and we’ll take your feedback to ensure that this doesn’t happen again. If you need anything in the future, feel free to reach out to us. We look forward to continuing to serve you!

January 31, 2025

Trophy Nissan always has friendly and fast service. I don’t mind waiting on them. More

by ROPINGWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're so glad to hear that you consistently experience friendly and fast service. We truly appreciate your patience and trust in us, and we're happy to continue serving you. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to seeing you again!

January 30, 2025

They identified the problem and created the solution. Everything was handled professionally by Guillermo (Service Advisor) and the rest of the Trophy Nissan's service team. Once again, this has been an More

by gmaninplano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Albiter
Report | Print
Jan 31, 2025 -

Trophy Nissan responded

We're thrilled to hear about your excellent experience with our service team, especially Guillermo. It's fantastic that we were able to identify the problem and provide an effective solution. Thank you for your continued support and kind words. We appreciate your business!

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