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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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January 28, 2025

Very courteous, attentive to detail, time efficient, clearly has vast knowledge of car maintenance, eager to help More

by Guillermo Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Jan 29, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're delighted to hear that our team provided courteous, detail-oriented, and efficient service while sharing their expertise in car maintenance. Ensuring our customers receive the best care is always our priority. We appreciate your support and look forward to assisting you again in the future!

January 28, 2025

Always good service and they greet you as pull up. Marvin is spectacular and the everyone is friendly and courteous. More

by CMINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Jan 29, 2025 -

Trophy Nissan responded

We are truly grateful for your wonderful review highlighting the consistently positive service at our dealership. Your recognition of Marvin's exceptional performance and our team's friendly, courteous approach means a great deal to us. Your feedback affirms that our commitment to creating a welcoming environment and providing outstanding customer service is resonating with our customers. We pride ourselves on greeting each customer warmly and ensuring they feel valued from the moment they arrive. Thank you for taking the time to share your positive experience and for your continued trust in our dealership.

January 27, 2025

Service is excellent and timely, I was updated on status of my vehicle by Service mgr. More

by AKING100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 28, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re pleased to hear that you had an excellent and timely service experience, and that our Service Manager kept you updated on the status of your vehicle. Clear communication is important to us, and we’re happy it made a positive impact on your experience. We look forward to assisting you again!

January 27, 2025

Sold me a car that has major defectives and did not drive it for a month without grounding it. Not pleased with the experience I encountered. More

by JANE3833694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Jan 28, 2025 -

Trophy Nissan responded

We’re truly sorry to hear about your experience and understand your frustration. Your satisfaction is important to us, and we want to address the issues you’ve encountered. Please contact our General Manager, Jennifer Carroll, at 682-777-4196 so we can discuss this matter further and work toward a resolution. We appreciate your feedback and are committed to making things right.

January 27, 2025

Dropped car off for preset appt for oil change. When I returned I was advised the pil change wasn't completed because of a bad oil pan. It is disappointing since I just paid $2800 for a new stock r More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was assigned to general advisor, no-one specific
Jan 29, 2025 -

Trophy Nissan responded

Thank you for taking the time to review your experience. We apologize for any issues or inconveniences you are experiencing. Please allow us the opportunity to assist you in resolving your concerns. Please contact our Service Director, Kevin Shutter, at 972-682-1613 or via email at kshutter@trophynissan.com. Thank you, and we look forward to hearing from you.

January 26, 2025

Great customer service! I will be going back to Trophy Nissan for my services. Thank you! More

by CHARLESHAWKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name.
Jan 27, 2025 -

Trophy Nissan responded

Thank you for the great review! We're thrilled to hear that you had a positive experience with our customer service. We look forward to seeing you again at Trophy Nissan for your future services!

January 26, 2025

A great and friendly service department Cesar is Great! Fast Customer service The work done on my Armada was done faster than I expected More

by DavidL1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Jan 27, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're thrilled to hear that Cesar and our service department provided you with friendly and fast service. It’s great to know that the work on your Armada was completed quickly and to your satisfaction. We appreciate your feedback and look forward to assisting you again!

January 26, 2025

Outstanding service! !! Best car buying experienced I've ever had. If it's not Trophy, it ain't right! More

by THarr44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesica Gonzales, Jarvis Goodson, Drake Larry, Celeste Sepeda, Erika Torres, Jennifer Carroll, Pansey Freeman, Charles Traylor
Jan 27, 2025 -

Trophy Nissan responded

Thank you for the fantastic review! We're thrilled to hear that your car buying experience with us was the best you've ever had. We truly appreciate your kind words and your trust in Trophy Nissan. Looking forward to assisting you again in the future!

January 26, 2025

Always worked with me. Good people . Patient intelligent, knows their business. Good deals, always bought a used car More

by DONNA.HARLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Causey
Jan 27, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that our team has always worked with you and provided you with excellent service. It's great to know that you appreciate our patience, knowledge, and the deals we offer. We truly value your loyalty and look forward to working with you again!

January 26, 2025

It was my first time to purchase a car in my name and this dealership was very professional and informative every step of the way. They did everything in their power to make the experience the best possi More

by ASHLEYJAYKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesman- Jose / Finance- Cesar
Jan 27, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're so glad to hear that your first car purchase went smoothly and that our team was professional and informative throughout the process. We're grateful for your trust and recommendation, and we're happy we could make your experience a great one!

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