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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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January 24, 2025

They've always been attentive and considerate and responsive. And the lady at the cashier keeps me laughing and looking forward to waiting! More

by CREATIVE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Albiter
Report | Print
Jan 27, 2025 -

Trophy Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences with our team. It's wonderful to know that our staff, including the cashier, has made your visits enjoyable and fun. We truly appreciate your feedback and look forward to continuing to provide you with excellent service!

January 24, 2025

Takes multiple visits to diagnose problems with your car. Charges too much for labor and parts. More

by jenniebacon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Report | Print
Jan 28, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we take your concerns seriously. Please reach out to Kevin Shutter, our Service Director, directly at 855-971-9379. Kevin will be happy to review your situation and work with you to address any concerns. We value your business and want to ensure you're fully satisfied with your service.

January 23, 2025

After convincing Nissan that the new car needed a battery, I was satisfied. Antez Coleman was attentive and professional. More

by dollbabi63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re glad to hear that Antez Coleman provided attentive and professional service, ensuring your concerns were addressed. While we regret the initial difficulty, we’re pleased that the situation was resolved to your satisfaction. If you need any further assistance, please don’t hesitate to reach out!

January 23, 2025

Erika and Panzy were wonderful! Resolved my issues. I am so grateful for them two. More

by lavonyabrown411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika and Panzy
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that Erika and Pansy were able to resolve your issues and provide such wonderful assistance. It’s always our goal to ensure our customers feel supported, and we’re glad they made a positive impact. If there’s anything else we can help with, don’t hesitate to let us know!

January 23, 2025

Great service, friendly, fast, efficient, keeps you informed wirh the status of your vehicle, and price is reasonabe. More

by d0027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Coleman
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team and appreciated the friendly, fast, and efficient service. Keeping our customers informed and offering reasonable pricing are top priorities, and we’re so glad we met your expectations. We look forward to serving you again!

January 23, 2025

Thank you for the exceedingly expectation in delivering service in such a quick turnaround. Thanks for all those involved in making sure I was able to leave town at planned time. More

by bdwatts4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone the Maintenance including my Advisor and Parts
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re so glad we could exceed your expectations and provide quick, efficient service to ensure you could leave town as planned. We’ll be sure to share your appreciation with everyone involved. Safe travels, and we look forward to assisting you again in the future!

January 23, 2025

Don't do it this whole place sucks from sales to service stay away from this place More

by Fk trophy Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delvin
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take comments like this seriously and would like the opportunity to address your concerns directly. Please contact our General Manager, Jennifer Carroll, at 682-777-4196. We value your input and want to work toward making things right.

January 23, 2025

We let the mechanic take the car home to see if he could recreate what we described. He drove 45 minutes one way. The next day when the car was picked up no gasoline had been replaced. When asked about it t More

by ANGELA.DURHAM.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jan 27, 2025 -

Trophy Nissan responded

We’re sorry to hear about your recent experience and the frustration it caused. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like the opportunity to address your concerns and make things right. Please contact our Service Director, Kevin Shutter, at 855-971-9379 to discuss this matter further. Your feedback is important, and we want to ensure a better experience moving forward.

January 22, 2025

The process was very efficient. A link was provided to show you the step by step process of the service. More

by eamathis_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin G.
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are pleased to hear about your positive service experience. Providing clear, transparent communication and utilizing technology to keep our customers informed is a priority for our team. We're glad the step-by-step service link helped you understand the process and made your visit efficient. Thank you for choosing our dealership and for taking the time to share your feedback.

January 22, 2025

I'm very happy trophy Nissan is the best of the best especial Marvin is the perfect all the time when you need help thank you trophy Nissan More

by alarconmyspace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin is the best
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about your exceptional experience with our dealership. Your praise for Marvin and our team means a great deal to us. We strive to provide the highest level of customer service, and we're delighted that Marvin has consistently met your expectations. Thank you for your kind words and for choosing our dealership.

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