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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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January 16, 2025

The customer service really sucks, the service rep who assisted me was unfriendly, he told me to go through the door on the left and the snack machine was on the right. While waiting on my car to be serv More

by vern.crenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was assisted by Michael Conley, the two associates that got into it, I don't know their names
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Jan 17, 2025 -

Trophy Nissan responded

We sincerely apologize for the disappointing experience you had during your visit. It’s concerning to hear about the unfriendly service from our representative and the unprofessional behavior you witnessed. This is certainly not the standard we strive to uphold, and we appreciate your feedback. We’re glad to hear that you were satisfied with the service performed on your car, but we want to ensure that your overall experience is addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379. He will be able to discuss your concerns directly and work towards improving your experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

January 16, 2025

The best dealership there is! most definitely staying with Trophy Nissan for my car services More

by TAMIYAHUTCHO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez, Pansy, José, and Mike
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Jan 17, 2025 -

Trophy Nissan responded

Thank you so much for your fantastic review! We are thrilled to hear that you consider us the best dealership and that you’ll be continuing to visit us for your car services. Providing top-notch service and building lasting relationships with our customers is our top priority, and your positive feedback motivates us to keep up the great work. We look forward to serving you again in the future—thank you for being part of the Trophy Nissan family!

January 16, 2025

After I got the car back from them, it’s in worse condition than before I took it to them and they told me they couldn’t find anything wrong. More

by kennyrogers0712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antez & gurillmo
Report | Print
Jan 20, 2025 -

Trophy Nissan responded

Thank you for taking the time to leave us a review and for giving us the opportunity to correct the issues. If we may be of any further assistance, please feel free to reach out to our Service Director, Kevin Shutter, at 855-971-9379. Thank you.

January 15, 2025

I had an appointment for an oil change. It took 2 hours to get done. I was told they would issue me a voucher for a car wash but I didn’t get one. I had forgotten to ask about it on my way More

by SBGuerrra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your feedback. We apologize for the extended wait time for your oil change and for the oversight regarding the car wash voucher. Your time is valuable, and we strive to provide efficient service. We appreciate you bringing this to our attention. If you still need the voucher or have any further concerns, please don’t hesitate to reach out to us. We want to ensure that your next visit exceeds your expectations! Thank you for your understanding, and we hope to see you again soon.

January 15, 2025

Trophy Nissan always takes care of its customers. Whenever my Nissans need service I will go to trophy! More

by RFOSTER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're thrilled to hear that we always take good care of you and your vehicles. Your trust in us for your Nissan service means a lot, and we’re committed to providing the best possible care for our customers. We look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.

January 15, 2025

Great service adviser Danny service was done quickly and car returned just like it was taken, More

by EUGENIA.S.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Danny provided you with great service and that your car was returned in perfect condition. Our team is dedicated to delivering quick and high-quality service, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

January 15, 2025

Excellent customer service and superb quality of the service performed. This dealership and service team are the best! Always a great job and friendly staff! More

by SLCATHEY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Jan 16, 2025 -

Trophy Nissan responded

Thank you for your glowing review! We’re thrilled to hear that you received excellent customer service and that the quality of our work met your expectations. Our team strives to provide top-notch service, and your kind words about our friendly staff are truly appreciated. Thank you for choosing us as your dealership. We look forward to continuing to serve you in the future!

January 15, 2025

Mr Shutter and his team did a great job replacing the broken part. Thank you More

by jed_sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shutter
Report | Print
Jan 16, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're glad to hear that Kevin and his team did a great job replacing the broken part for you. Our team is dedicated to providing high-quality service, and it’s rewarding to know that we met your expectations. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing us!

January 14, 2025

This is an update to my post review yesterday Sunday. I revisited Trophy Nissan in Mesquite. I was greeted by Pansy Freeman very professional Pansy as well as Tim made me feel as though they had my be More

by Jonespratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy Freeman and Tim
Report | Print
Jan 15, 2025 -

Trophy Nissan responded

Thank you for your updated review! We’re so glad to hear that your recent visit was a positive experience. It’s wonderful to know that Pansy and Tim made you feel welcomed and prioritized your needs. Our team strives to work together to ensure every customer feels valued and satisfied, and we’re thrilled that they demonstrated that commitment during your visit. Your feedback reaffirms our dedication to providing excellent customer service, and we’re grateful for your recognition. Thank you for giving us another chance to make things right. We look forward to serving you again in the future!

January 13, 2025

Everything was good, left home and at the time I arrived they were ready to get my carr in More

by FERGARCIA66.FG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Jan 15, 2025 -

Trophy Nissan responded

Thank you for your positive review! We’re delighted to hear that everything went smoothly and that your vehicle was ready to be taken in right when you arrived. Our team works hard to ensure that we respect our customers’ time and provide efficient service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!

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