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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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January 12, 2025

As usual great service and Danny is the best. Will always use Trophy and Danny. More

by AAMNNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your continued trust and positive feedback! We’re so glad to hear that you consistently receive great service, and we’ll be sure to pass along your kind words to Danny. We truly appreciate your loyalty and look forward to serving you again at Trophy!

January 12, 2025

Excellent company to get your dream car from, much more reliable and treat customers responsibly More

by OBENEBAINSO90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgotten
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us and found our service reliable and customer-focused. We’re honored to help you get your dream car and appreciate your trust in us. We look forward to serving you again in the future!

January 12, 2025

Fast,complete, informative,and simply just good. They are a number one rated dealer overall. More

by TOUCHE570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chamorro
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your amazing review! We’re so glad to hear that you had a fast, complete, and informative experience with us. We truly appreciate your kind words and are proud to be your number one-rated dealer. We look forward to serving you again soon!

January 12, 2025

My service adviser Antez Coleman is amazing. We had an issue with our car, I called the Dealer and spoke to Mr. Coleman on a Saturday AM and told to bring our car in and he would assist. The car More

by SMACAMP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Jan 13, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're so glad to hear that Antez provided you with excellent support and kept you informed throughout the process. We truly appreciate your feedback and are happy to know you had a positive experience. We look forward to assisting you again in the future!

January 12, 2025

Came in to get a quote for my sunroof leaking they told me that it was going to cost $200 diagnostic then they quoted me $4,000 for repair and I declined they ended up still charging me the $200 for diagno More

by dhensen87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar
Jan 15, 2025 -

Trophy Nissan responded

We sincerely apologize for the frustrating experience you had during your visit, and we appreciate you taking the time to share your concerns. Your feedback is vital for us to improve our services, and we want to address your concerns directly. Please contact our Service Director, Kevin Shutter, at 855-971-9379. He will be able to assist you in resolving these issues and discussing your experience further. Thank you for bringing this to our attention, and we hope to rectify this situation and restore your trust in us.

January 12, 2025

If I could rate a Negative. I would. I trusted Trophy Nissan with my car. Trophy nissan Not only did a Horrible service but you put My life and family in Jeapordy. My tires yo More

by Jonespratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Garcia
Jan 15, 2025 -

Trophy Nissan responded

We are extremely sorry to hear about your experience. Your safety and satisfaction are our top priorities, and it is unacceptable that you encountered issues with your tires and lug nuts after service. We appreciate you bringing this to our attention, and we want to ensure that your concerns are addressed promptly. Please contact our Service Director, Kevin Shutter, at 855-971-9379. He will assist you in resolving this matter and ensure that it is handled appropriately. Thank you for your feedback, and we are committed to making this right for you.

January 12, 2025

Not going back. Went in for an oil change and a headlight bulb replacement, they charged $131 to put in a headlight bulb which burned out a week later the service ad More

by LandGassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Slatinsky
Jan 15, 2025 -

Trophy Nissan responded

We’re very sorry to hear about your recent experience and understand your frustration. It’s unacceptable that you were charged for the headlight bulb replacement and then had to deal with a burned-out bulb just a week later. We appreciate your loyalty to our dealership over the years and regret that we did not meet your expectations this time. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He will be happy to assist you in resolving this issue and discussing your experience further. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

January 12, 2025

It took them a long time to make the diagnosis and it is hygiegic to charge for a single service of almost 8000 dollars, greater than the total value of the car. It's disappointing. More

by Luciano Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics.
Jan 15, 2025 -

Trophy Nissan responded

We appreciate your feedback and are truly sorry to hear about your experience. It’s concerning to learn that the diagnosis took longer than expected and that the cost of the proposed service seemed excessive to you. We understand how disappointing this can be. Your experience does not reflect the level of service we strive to provide. We encourage you to reach out to our Service Director, Kevin Shutter, at 855-971-9379. He will be more than willing to discuss your concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.

January 11, 2025

Trophy Nissan Mesquite was excellent! Customer Service was great. I love this place. I felt comfortable. More

by MALONYTHOMPSON34
Recommend Dealer
Yes
Employees Worked With
Jonathon, Mac and Ivan
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that you had an excellent experience at Trophy Nissan Mesquite and that our customer service made you feel comfortable. We truly appreciate your kind words and are excited to continue serving you in the future!

January 11, 2025

Great great great great great great great great great great great great great good 15word minimum More

by DAVID-WOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your enthusiastic feedback! We're so glad to hear you had such a positive experience. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future!

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