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Trophy Nissan - Service Center

Mesquite, TX

4.5
827 Reviews

827 Reviews of Trophy Nissan - Service Center

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January 10, 2025

Amazing and awesome and for fast and responsive people delivering great value and quality service to all its customers. I will come back every time! More

by 2012MRZ.WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gullero
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with our fast and responsive team, and we're so glad you felt you received great value and quality service. We truly appreciate your loyalty and look forward to serving you every time you visit!

January 10, 2025

When I total my vehicle years ago, I had an awesome salesman named Yasir, and not only did he genuinely care for my needs, he helped put me in my first Armada. He checked in on me from time to time we More

by TOWANDA_OWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yasir, Antaeus Coleman
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Jan 13, 2025 -

Trophy Nissan responded

Thank you so much for your heartfelt review! We're delighted to hear about your positive experiences with Yasir and our service team, including Antez, Ms. Freeman, and Ms. Carroll. It's wonderful to know that you felt genuinely cared for and that our team members have made a lasting impression on you. We truly appreciate your loyalty and recommendations, especially given your current vehicle wasn't purchased with us. Our goal is to build lasting relationships with all our customers, and we're glad to be considered like family. Thank you for sharing your story, and we look forward to continuing to serve you and your vehicle needs in the future! If you ever need assistance, please don't hesitate to reach out.

January 10, 2025

Great dealership to deal with. Always friendly and handles all of my needs in one trip. More

by Jeff W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great review! We're so happy to hear that our team consistently meets your needs and provides friendly service all in one visit. We truly appreciate your feedback and look forward to continuing to serve you in the future!

January 10, 2025

Professional staff and very kind people. I love this dealership. I recommend this place for your car maintenance 👌 More

by RENE_MRND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that you had a great experience with our professional and kind staff. We truly appreciate your recommendation and are honored to be your choice for car maintenance. We look forward to serving you again in the future!

January 10, 2025

I like the service they have my car always on time they explain ebrithing they do to my car More

by JAZMIN-M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're delighted to hear that you’re satisfied with our service and that your car is always ready on time. We believe that clear communication is key, so we’re glad that our team takes the time to explain everything they do. Your trust in us means a lot, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

January 10, 2025

The dealer was wonderful. He gave us great information on everything about the car we were looking at He was great on helping us get what we needed Je was very polite and und More

by tasanderson65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that Angel provided you with great information and was polite, understanding, and helpful throughout the process. We truly appreciate your kind words and are happy that your experience was such a positive one. We look forward to assisting you again in the future!

January 10, 2025

Service was great! The only problem I had was when I came to pickup my suv it was very dirty. My suv was parked under a tree & had it covered with sticky tree sap. 🌳a More

by SHARONSPLAYGROUND218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're pleased to hear that you had a great experience with our friendly and efficient staff. However, we apologize for the condition of your SUV when you picked it up. We understand how frustrating it is to receive your vehicle covered in tree sap. We strive to provide a complete and satisfying experience, and we regret that we fell short in this instance. Your comments are invaluable for improving our service. If you would like to discuss this further or if there’s anything we can do to make it right, please feel free to reach out. Thank you again for your understanding, and we hope to see you again soon!

January 10, 2025

My service provider, Guillermo, was amazing! He kept me extremely informed throughout the process. I had a major, expensive repair and he truly made sure I was taken care of the entire time. More

by Shon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Guillermo provided you with amazing service and kept you informed throughout your major repair. Our team is dedicated to ensuring that our customers feel supported and well cared for, especially during more extensive service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and appreciate your trust in us!

January 10, 2025

Bad customer service in my first service. They scheduled my appointment for a Oild change. So when I arrived they said that my car doesn’t need a Oild changed service. More

by MARLENTORRES94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback. We sincerely apologize for the confusion regarding your oil change appointment and for the inconvenience it caused you. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. To help resolve this issue, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He will be happy to assist you and ensure that your concerns are addressed. We appreciate your understanding and hope to have the opportunity to restore your faith in our service. Thank you again for your feedback.

January 10, 2025

Personnel was very professional and courteous job well done thanks . Very quick and clean job More

by rql1pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that our personnel provided you with professional and courteous service. It's great to know that you appreciated the quick and clean job that was done. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! If you have any further questions or need assistance, please don’t hesitate to reach out.

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