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Trophy Nissan - Service Center

Mesquite, TX

4.5
826 Reviews

826 Reviews of Trophy Nissan - Service Center

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January 10, 2025

My vehicle with service timely manner. I’ve been a customer since 1993. My advisor goes above and beyond. More

by 783CEDILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antes Coleman
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your long-standing loyalty and for sharing your positive experience! We're thrilled to hear that you received timely service for your vehicle and that your advisor has gone above and beyond to meet your needs. We truly value your support since 1993 and are committed to providing exceptional service to you and all our customers. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

January 10, 2025

I enjoy coming because I am in and out with great service from Mr. Coleman. More

by CACASMERE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antes Coleman. There was another, I don’t remember his name.
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that Mr. Coleman provides you with quick and excellent service. We truly appreciate your loyalty and look forward to continuing to serve you!

January 10, 2025

It was amazing customer service very attentive and answered all questions with a great attitude More

by FELIPE_CATALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced amazing customer service and that our team was attentive and responsive to all your questions. Providing a positive and friendly experience is our priority, and it's great to know we succeeded. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to welcoming you back soon!

January 09, 2025

Trophy Nissan is an excellent dealership. Everyone is extremely nice and friendly.i would recommend Trophy to family and friends. More

by rodneyj2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaez Coleman
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with us and that our team was friendly and helpful. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future!

January 09, 2025

They did a great job on changing my oil and giving me a chance to get my car washed More

by bwornick3673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that you were happy with the oil change and the opportunity to get your car washed. We appreciate your trust and look forward to serving you again in the future!

January 09, 2025

Customer service is really great! It’s really fast to set appointments and how fast it takes to have the service done. More

by HECTGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience with our customer service and that setting appointments and getting your service completed was quick and efficient. Our team works hard to ensure a smooth and timely experience for all our customers, and it's wonderful to know that we succeeded in meeting your expectations. We appreciate your feedback and look forward to serving you again in the future! If you need anything else, please don’t hesitate to reach out.

January 09, 2025

Service department did great with my SUV. They were friendly, knowledgeable and only took them a few hours to do our repairs! This is our 2nd car we get from them! We are customers for life! More

by MLR296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Finley
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We’re thrilled to hear that our service department did a great job with your SUV and that you found our team to be friendly and knowledgeable. It’s especially rewarding to know that we have earned your trust as repeat customers! We truly appreciate your recommendation and your continued support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you for many years to come!

January 09, 2025

I came in with a low tire light & the Marvin Guerrero was very helpful took my vehicle back, checked my tires, aired them back up & I was on my way. More

by KRISTY_MARSHALL72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're glad to hear that Marvin provided you with helpful and efficient service during your visit. It’s great to know he was able to quickly address your low tire light issue and get you back on the road. We appreciate you taking the time to share your experience, and we look forward to assisting you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out!

January 07, 2025

This is our second vehicle purchased from Luis at Trophy Nissan and I once again completely satisfied with the purchase process. I will continue to bring my business knowing they will provide an honest an More

by doug@garretthome.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Suarez
Report | Print
Jan 09, 2025 -

Trophy Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that this is your second vehicle purchase with Luis and that you are completely satisfied once again. It’s our goal to provide honest and timely service, and we’re thrilled to know that you trust us for your vehicle needs. We sincerely appreciate your continued business and support. If you need anything in the future or have any questions, please don’t hesitate to reach out. Great job on your new vehicle, and thank you for choosing us!

January 07, 2025

They did not do what I asked. They were very rude. They used threatening and manipulation tactics to try to get me to use them to do some work on my car. They would not provide a More

by DeAnne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guillermo and Pansy
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Jan 10, 2025 -

Trophy Nissan responded

Thank you for sharing your experience with us, and we sincerely apologize for the issues you faced during your visit. It’s unacceptable that you encountered rudeness and a lack of communication, and we are sorry for not meeting your expectations regarding the services performed on your vehicle. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He is committed to resolving issues like yours and will work to ensure that your concerns are addressed. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

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