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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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January 10, 2025

The dealer was wonderful. He gave us great information on everything about the car we were looking at He was great on helping us get what we needed Je was very polite and und More

by tasanderson65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that Angel provided you with great information and was polite, understanding, and helpful throughout the process. We truly appreciate your kind words and are happy that your experience was such a positive one. We look forward to assisting you again in the future!

January 10, 2025

Service was great! The only problem I had was when I came to pickup my suv it was very dirty. My suv was parked under a tree & had it covered with sticky tree sap. 🌳a More

by SHARONSPLAYGROUND218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're pleased to hear that you had a great experience with our friendly and efficient staff. However, we apologize for the condition of your SUV when you picked it up. We understand how frustrating it is to receive your vehicle covered in tree sap. We strive to provide a complete and satisfying experience, and we regret that we fell short in this instance. Your comments are invaluable for improving our service. If you would like to discuss this further or if there’s anything we can do to make it right, please feel free to reach out. Thank you again for your understanding, and we hope to see you again soon!

January 10, 2025

Ceagar was great. He helped us with the best of everything to where we need to go and what we needed to do. Helped us to get home and back with using urber since we d More

by tasanderson65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceager
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your amazing review! We're so glad to hear that Ceagar went above and beyond to assist you, from helping with transportation to ensuring you got your car back on time. Your feedback means a lot to us, and we're thrilled you had such a positive experience. We'll be sure to pass along your kind words to Ceagar! Thank you again, and we look forward to serving you in the future!

January 10, 2025

It was amazing customer service very attentive and answered all questions with a great attitude More

by FELIPE_CATALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced amazing customer service and that our team was attentive and responsive to all your questions. Providing a positive and friendly experience is our priority, and it's great to know we succeeded. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to welcoming you back soon!

January 10, 2025

My service provider, Guillermo, was amazing! He kept me extremely informed throughout the process. I had a major, expensive repair and he truly made sure I was taken care of the entire time. More

by Shon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Guillermo provided you with amazing service and kept you informed throughout your major repair. Our team is dedicated to ensuring that our customers feel supported and well cared for, especially during more extensive service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and appreciate your trust in us!

January 10, 2025

Bad customer service in my first service. They scheduled my appointment for a Oild change. So when I arrived they said that my car doesn’t need a Oild changed service. More

by MARLENTORRES94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your feedback. We sincerely apologize for the confusion regarding your oil change appointment and for the inconvenience it caused you. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. To help resolve this issue, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He will be happy to assist you and ensure that your concerns are addressed. We appreciate your understanding and hope to have the opportunity to restore your faith in our service. Thank you again for your feedback.

January 09, 2025

Trophy Nissan is an excellent dealership. Everyone is extremely nice and friendly.i would recommend Trophy to family and friends. More

by rodneyj2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaez Coleman
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with us and that our team was friendly and helpful. We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future!

January 09, 2025

They did a great job on changing my oil and giving me a chance to get my car washed More

by bwornick3673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that you were happy with the oil change and the opportunity to get your car washed. We appreciate your trust and look forward to serving you again in the future!

January 09, 2025

Customer service is really great! It’s really fast to set appointments and how fast it takes to have the service done. More

by HECTGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience with our customer service and that setting appointments and getting your service completed was quick and efficient. Our team works hard to ensure a smooth and timely experience for all our customers, and it's wonderful to know that we succeeded in meeting your expectations. We appreciate your feedback and look forward to serving you again in the future! If you need anything else, please don’t hesitate to reach out.

January 09, 2025

Service department did great with my SUV. They were friendly, knowledgeable and only took them a few hours to do our repairs! This is our 2nd car we get from them! We are customers for life! More

by MLR296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Finley
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We’re thrilled to hear that our service department did a great job with your SUV and that you found our team to be friendly and knowledgeable. It’s especially rewarding to know that we have earned your trust as repeat customers! We truly appreciate your recommendation and your continued support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you for many years to come!

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