Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your fantastic feedback! We’re delighted to hear that our service staff provided you with friendly and attentive service, along with great customer care. It’s also wonderful to know that you appreciated our time management and the advice given. We strive to create a positive experience for all our customers, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again in the future! Thank you for choosing us!

Trophy Nissan responded

Thank you for your loyalty over the past 10 years! We're delighted to hear that Michael has consistently provided you with excellent service since you purchased your 2014 Nissan. Building lasting relationships with our customers is incredibly important to us, and it's wonderful to know that Michael has been a reliable part of your experience. We appreciate your continued trust in us and look forward to serving you for many more years to come! Thank you for choosing us!

Trophy Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Michael Conley consistently takes great care of you and that you highly recommend him. It's wonderful to know that his exceptional service keeps you coming back. We appreciate your kind words, and we look forward to seeing you again soon! Thank you for choosing us!

Trophy Nissan responded

Thank you for your fantastic feedback! We are thrilled to hear that Caesar consistently provides you with excellent service and treats you and other customers with such care. His dedication to ensuring customer satisfaction is truly commendable and reflects our commitment to outstanding service. We appreciate you taking the time to recognize Caesar's efforts. Your support and kind words inspire our team to continue delivering the high-quality service you expect and deserve. Thank you for choosing us, and we look forward to providing you with more awesome experiences in the future!

Trophy Nissan responded

Thank you for your feedback, and we sincerely apologize for the ongoing issues with your vehicle. We understand how frustrating it can be to have the same problem persist after multiple visits. We would like to address your concerns directly and work towards a resolution. Please contact our Service Director, Kevin Shutter, at 855-971-9379. He is committed to helping you resolve this matter and ensuring you receive the service you need. Thank you for your patience, and we hope to hear from you soon.

Trophy Nissan responded

Thank you for your feedback and for bringing this to our attention! We apologize for the oversight regarding your tire pressure check. Ensuring your vehicle is safe and well-maintained is our top priority, and we appreciate you letting us know about this issue. We’ll review our processes to ensure that tire pressures are consistently checked during service visits. If there’s anything else we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. We value your business and appreciate your understanding!

Trophy Nissan responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your recent oil change. We understand that waiting, especially in cold weather, can be frustrating, and it’s disappointing to hear that your service took longer than expected despite having an appointment. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He would be happy to discuss your experience and work towards a resolution. We appreciate your patience and hope to provide you with a better experience in the future.

Trophy Nissan responded

We are thrilled to hear about your outstanding experience, especially as a first-time customer with our service team. We appreciate your kind words and the recognition of Guillermo's exceptional work in providing you with detailed and comprehensive service. Our goal is always to ensure that every customer feels informed, comfortable, and confident about their vehicle's maintenance. We're pleased that Guillermo was able to guide you through the process and help you understand the details of your car's service. Thank you for taking the time to share your positive feedback and for entrusting us with your vehicle. We look forward to continuing to provide you with the highest level of professional automotive care in the future. Happy New Year to you as well, and we hope to see you again soon!

Trophy Nissan responded

We are truly grateful for your wonderful feedback and appreciate you taking the time to share your positive experience with our service department. Your recognition of our team's commitment to customer service means a great deal to us. Our goal is always to provide exceptional service, and we are delighted to hear that our employees consistently demonstrate courtesy, expertise, and a genuine focus on customer satisfaction. Your loyalty and trust are what drive us to maintain high standards of professional care. We value customers like you who help us understand that we are meeting and exceeding expectations. Thank you for being a valued member of our family. We look forward to continuing to provide you with the knowledgeable and courteous service you have come to expect from us.

Trophy Nissan responded

We are delighted to hear about your exceptional experience with our service team. Your satisfaction is our top priority, and we are gratified to know that we not only listened carefully to your vehicle concerns but also successfully addressed and corrected them. Our commitment is to provide attentive, comprehensive service that goes beyond simply performing repairs. We aim to truly understand each customer's unique needs and ensure complete resolution of their automotive issues. Thank you for taking the time to share your positive feedback. We appreciate customers like you who help us recognize when we are meeting our goal of delivering outstanding customer service. We look forward to continuing to provide you with the same high level of care in all future visits.