Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your positive feedback! We're glad to hear that Marvin provided you with helpful and efficient service during your visit. It’s great to know he was able to quickly address your low tire light issue and get you back on the road. We appreciate you taking the time to share your experience, and we look forward to assisting you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out!

Trophy Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that this is your second vehicle purchase with Luis and that you are completely satisfied once again. It’s our goal to provide honest and timely service, and we’re thrilled to know that you trust us for your vehicle needs. We sincerely appreciate your continued business and support. If you need anything in the future or have any questions, please don’t hesitate to reach out. Great job on your new vehicle, and thank you for choosing us!

Trophy Nissan responded

Thank you for sharing your experience with us, and we sincerely apologize for the issues you faced during your visit. It’s unacceptable that you encountered rudeness and a lack of communication, and we are sorry for not meeting your expectations regarding the services performed on your vehicle. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He is committed to resolving issues like yours and will work to ensure that your concerns are addressed. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Trophy Nissan responded

Thank you for your fantastic feedback! We are thrilled to hear that Caesar consistently provides you with excellent service and treats you and other customers with such care. His dedication to ensuring customer satisfaction is truly commendable and reflects our commitment to outstanding service. We appreciate you taking the time to recognize Caesar's efforts. Your support and kind words inspire our team to continue delivering the high-quality service you expect and deserve. Thank you for choosing us, and we look forward to providing you with more awesome experiences in the future!

Trophy Nissan responded

Thank you for your fantastic feedback! We’re delighted to hear that our service staff provided you with friendly and attentive service, along with great customer care. It’s also wonderful to know that you appreciated our time management and the advice given. We strive to create a positive experience for all our customers, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again in the future! Thank you for choosing us!

Trophy Nissan responded

Thank you for your loyalty over the past 10 years! We're delighted to hear that Michael has consistently provided you with excellent service since you purchased your 2014 Nissan. Building lasting relationships with our customers is incredibly important to us, and it's wonderful to know that Michael has been a reliable part of your experience. We appreciate your continued trust in us and look forward to serving you for many more years to come! Thank you for choosing us!

Trophy Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Michael Conley consistently takes great care of you and that you highly recommend him. It's wonderful to know that his exceptional service keeps you coming back. We appreciate your kind words, and we look forward to seeing you again soon! Thank you for choosing us!

Trophy Nissan responded

Thank you for your feedback and for bringing this to our attention! We apologize for the oversight regarding your tire pressure check. Ensuring your vehicle is safe and well-maintained is our top priority, and we appreciate you letting us know about this issue. We’ll review our processes to ensure that tire pressures are consistently checked during service visits. If there’s anything else we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. We value your business and appreciate your understanding!

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service team. It’s wonderful to know that you appreciated our fast service, good communication, and clean waiting area with great amenities. Your satisfaction is our priority, and your feedback motivates us to keep delivering the best possible service. If you need anything else or have further questions in the future, please don’t hesitate to reach out. We look forward to seeing you again!

Trophy Nissan responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your recent oil change. We understand that waiting, especially in cold weather, can be frustrating, and it’s disappointing to hear that your service took longer than expected despite having an appointment. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He would be happy to discuss your experience and work towards a resolution. We appreciate your patience and hope to provide you with a better experience in the future.