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Trophy Nissan - Service Center

Mesquite, TX

4.5
815 Reviews

815 Reviews of Trophy Nissan - Service Center

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August 10, 2022

Best Nissan Dealership Ever! Thanks to Marvin Guerrero! Thanks for all you do for me! More

by bryantc0812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Page
Aug 11, 2022 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 09, 2022

Went in to ask questions about my dad’s Nissan. The service was very attentive and answered all my questions. Also added additional information that was very valuable for our next visit! What a gre More

by Missleo60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pansy Freeman
Aug 10, 2022 -

Trophy Nissan responded

Thank you for your positive feedback, from all of us here at Trophy Nissan!

July 04, 2022

A great experience every time! Been doing my car shopping there for many years! And will continue to get all my vehicles there!! More

by Pamelacrawford9954
Recommend Dealer
Yes
Employees Worked With
Sales and finance
Jul 05, 2022 -

Trophy Nissan responded

Thank you for your positive feedback!

May 27, 2022

This is the worst place I have ever visited. Their service dept was the most unprofessional bunch of as...... you've ever seen. Service dept employee,"Antaeus Coleman "sent me a bill for $900. W More

by Disrespected
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary
May 31, 2022 -

Trophy Nissan responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest opportunity, please contact our Service Director, Chris Cowan, at 972-347-4940 or Ccowan@trophynissan.com.

April 24, 2022

Awesome as always. Sales staff is always great and management of this dealership is always easy to deal with. More

by Elainehadaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Traylor, Nikki Van Doran
Apr 25, 2022 -

Trophy Nissan responded

Thank you for your positive feedback, from all of us here at Trophy Nissan!

March 25, 2022

Best car buying experience! Very indepth with explsining and answering questions.All the way through and very quick and easy process. More

by A. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Traylor, Nikki Van Doran
Mar 28, 2022 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 28, 2022

Great experience, sales team was very courteous and helpful. 1st time customer, but would do it again. More

by jazirose11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Traylor
Mar 01, 2022 -

Trophy Nissan responded

Thank you for your positive feedback, from all of us here at Trophy Nissan!

February 21, 2022

Everyone was great and considerate and helpful answer every question I had and made sure I understood More

by Rosetta Avant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Traylor
Feb 22, 2022 -

Trophy Nissan responded

Thank you for your positive review!

February 19, 2022

My salesperson, Malik Joseph, took time to explain the features of the Nissan Rogue I ultimately purchased. He answered all questions in an extremely professional and personable manner. The sales and purc More

by mawalke2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Joseph
Feb 21, 2022 -

Trophy Nissan responded

Thank you for your positive review!

January 24, 2022

Last week, I had my Altima diagnosed by Trophy Nissan, because it would not start. They told me it had lost compression on 3 cylinders and required a new $6,000 engine. I had it towed back to my home, bec More

by shane.palmer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Traylor
Jan 25, 2022 -

Trophy Nissan responded

Shane, we are sorry to hear that you are so dissatisfied with your visit to our dealership. We assure you that we care about our customers' safety, and that the diagnostic relayed to you is honest and true. We are glad to hear that you were able to get your Altima to start, though we do worry that you will continue to have this issue until the original problem is resolved. We would be happy to speak with you further about this so that we may address your concerns and provide any needed clarification. At your earliest opportunity, please contact our Service Director, Chris Cowan, at 972-347-4940 or Ccowan@trophynissan.com.

Jan 25, 2022 -

shane.palmer1 responded

There's no possible way that diagnostic was done with integrity. Your technicians primarily work on Nissan cars. They, of anyone, should know when a car has a simple problem or a catastrophic engine failure. They said my car had no compression in 3 cylinders, and that it required a $6,000 engine. I started the car by pressing the gas pedal, and it's running just fine. There are no misfires. Everything with the engine is fine. The car wouldn't start if the engine had lost compression in 3 cylinders. The fact is, if I hadn't known better, I would have either paid over $6,000 in needless repairs, or I would have bought a new car. That is what Trophy Nissans intentions were when they diagnosed my vehicle.

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