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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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November 04, 2023

Really like Trophy Nissan for my servicing needs on my Altima. It's as easy as making an appointment, dropping car off and they take care of the rest. I feel like they are thoroughly doing their job, from More

by lingalvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero, Service Advisor
Nov 06, 2023 -

Trophy Nissan responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

October 29, 2023

Javuan Banks is a very hard worker, makes very entertaining videos and is an overall great person. More

by aaliyahmscott08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javuan Banks
Nov 01, 2023 -

Trophy Nissan responded

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

August 18, 2023

Fraud, fraud, fraud. Stay away from Trophy Nissan. I had a VERY bad experience with Trophy Nissan. I dropped my SUV off with rear corner small damage including rear More

by johnebyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dustin
Aug 18, 2023 -

Trophy Nissan responded

We apologize for any frustration or misunderstanding you experienced during your recent service at our shop. We understand the importance of clear communication and transparent processes, and we appreciate the opportunity to address the concerns you've raised. Upon receiving your vehicle on 6/27, our team conducted a thorough initial assessment, and an estimate of $6,000 in visible damages was provided without teardown. As part of our standard procedure, vehicles are often initially assessed without teardown to establish a roadmap for repairs. Upon further teardown and inspection, a supplemental estimate of $12,000 in damages was written. Additionally, the price of the repairs was brought up to $16,000 due to the fact that when we performed the installation of the new quarter panel, we did have to replace a parallel connecting part. We made sure to keep you updated on these charges and where they were coming from. We value your understanding of this process and the complexities involved in accurately assessing and repairing your vehicle. We did reach out to you to discuss the supplemental estimate and our estimation process. Unfortunately, there seemed to be a misunderstanding, and we apologize if this conversation did not meet your expectations. It's important to clarify that we are committed to following ethical and industry-standard practices, and your concerns regarding insurance fraud were addressed with both you and your insurance provider. We appreciate your cooperation in working with your insurance company, State Farm, to clarify the situation. Following this discussion, your vehicle was authorized for repairs, and we promptly began addressing the damages. We apologize for any delay caused by the backorder of the right quarter panel, and we kept you informed about the status of the part and the progress of the repairs. Upon completion of the repairs, you picked up your vehicle on 8/17. We understand your dissatisfaction with the cleanliness of your vehicle. We did offer to get this taken care of in our service center, but you left before we were able to complete that process for you. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services. If you have any further questions or concerns, please don't hesitate to reach out. We remain committed to providing the highest quality service to all our customers.

July 21, 2023

Wonderful Staff Members They Will Help You To Get The Vehicle You Want Great Staff More

by spearmanevonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Jul 27, 2023 -

Trophy Nissan responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 15, 2023

Horrible service every time I come. Unfortunately, I can't change since I bought the services here. It shouldn't take 3 hours for an oil change and tire rotation and get yelled at whe More

by FRUSTRATED CUSTOMER AGAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Traylor, Nikki Van Doran
Jul 21, 2023 -

Trophy Nissan responded

We apologize for any inconvenience caused by the long appointment time. Our team strives to provide prompt and efficient service to all our customers, and we regret that we did not meet your expectations on this occasion. To better understand the situation and address any delays, we kindly request more specific information about your appointment. Please feel free to reach out to our service department directly, and we will investigate the matter further to ensure it doesn't happen again. At your earliest opportunity, please contact our Service Director, Kevin Shutter, at 855-971-9379

March 16, 2023

Good service, they communicated to me the best options I had available, Ms freeman was really helpful I really appreciate her service. More

by 1victorc3l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
pansy Freeman
Mar 22, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

February 06, 2023

Awesome service provider very professional and walked me through the process every step of the way. More

by Marilyn.worship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pasty Worship
Feb 09, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

February 02, 2023

Love my sales rep Ray. I have purchased many cars and trucks since the 80’s from Trophy Nissan. And Danny my service Rep is the Bomb. He is always there when I need help. More

by Lsrt5298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
Feb 06, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

January 17, 2023

We both felt at home! And Jennifer the owner, she made us laugh and laughter is the best policy. Very happy with our service, Ashley, Caesar, and Jennifer in management….. More

by Yvette.Pinky. Pam96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with Nikki., Charles Traylor
Jan 17, 2023 -

Yvette.Pinky. Pam96 responded

I am extremely happy with my car and the service that me and my daughter received. Thank you all so much! I didn’t get my paper, that I signed about MMP my service agreement.

Jan 20, 2023 -

Trophy Nissan responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 15, 2023

Amazing , great customer service, and a very easy process. They treated me like i would treat my customers when i am getting them a new roof . More

by Jflynn188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey , Charles Traylor, Nikki Van Doran
Jan 20, 2023 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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