Trophy Nissan - Service Center

I came in a couple of months ago to get a front end alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought it back up there and talked with another advisor and they informed him that it needed new tires so I have since then put new tires on it and the same shaking problem is still there so no I will not use trophy nissan to do another alignment on my car! More

Repaired my 2004 Nissan 350Z with lifetime guarantee of work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future More

I own 2009 Nissan altima and I bought my car from this location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely manner. I would recommend this dealer to anyone. More

I took my car in for an oil change and I also purchased an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an acce an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an accessory. So I looked at all the available accessories and knew that the one I had purchased that day would be the only accessory I would be buying. Therefore, I either used the coupon for that accessory or I didn't use it at all. When I went to pick up the accessory the next day I told them I would like to use the coupon but they refused since I had already paid for the part (even though I hadn't picked it up). I told them I didn't want the part and to credit my card. They went "to speak to the manager" and then told me they return the purchase to my card. After the purchase was credited I gave them the coupon and told them I wanted to purchase the accessory. They looked at me like I was nuts but took the coupon and sold me the accessory. I think that in the name of customer service they could have accepted the coupon and credited my account for the 10% and saved mine and their time. Overall I am happy but they could have just accepted the coupon and saved all of us a lot of grief and I would have given them a better rating. More

I was highly satisfied with the care Trophy Nissan provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom a provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom assists me, they are ALWAYS curteuous and professional. More

Every time I have brought my vehicle in for service I have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointm have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointment. Staff are always friendly and wanting to make my experience a pleasant one. More

I have always had a very good experience with Trophy Nissan, Danny and Pansy have ALWAYS taken very good care of me and my truck. I would never take my truck anywhere else Nissan, Danny and Pansy have ALWAYS taken very good care of me and my truck. I would never take my truck anywhere else More

They have always been there to help myself and parents with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. More

My complaint is towards the service and sales department: I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find in the metroplex). They called me to schedule an appointment and said on the phone that day that the car was still in stock waiting for purchase. When I arrived I was informed that the car was sold weeks prior and the inventory was not updated. This statement should have been my red flag to leave, but unfortunately, I was desperate for a new car and racking up huge bills in rentals; so I went through with the purchase of an excellent, different vehicle. However, when I purchased the car they added about 5k more of things I specifically requested not to have in the price, but they lied and said they were not included, rushing me out the door. Then when I returned to get the items fixed on the car that were meant to be included in the sale (scratches on the inside and outside of the car that were very noticeable), the whole staff, manager included, acted dumb; so that was a wonderful 3 hour experience on a Saturday arguing to have items removed from the original purchase price and arguing that I had a promised statement for the repairs to be done per our sales agreement. Then, I wanted to get recommended tune ups on the car per requirements of my warranty, and I also had a needed repair on my car that only the dealership could take care of. The repair was a piece of foam for the motor mount. This items was something I could purchase and insert in the mount. However, the sales/service representative explained that the part is purchased in a package, and it must be installed by the technicians otherwise I would void my warranty. The part cost $125, but I understood that some things can not be avoided; so this is not why I rated the service so poorly. The reason I rated the service poorly is because there was a recall on my brakes. My brakes were perfectly fine, and the recall advised to bring in your car if the brake light came on. I loved my brakes. However, per the warranty and recall, I had to replace them. The brake installation included cleaning out the brake fluid, new rotors, etc. Not even one month later, I noticed my brakes were squeaking, loose, and not even close to the excellent performance of the brake I had on the original car. I wrote it off in hopes that it would take time to wear them in. I find out the real reason: they never cleaned the brake fluid; so I had trash running through my brakes. I found this out when I went to Kwik Kar to get my oil changed, a shop I trust because they have always been spot on with my repairs. Furthermore, they found this out without me mentioning my brakes as a problem. Now my free upgraded brakes are not only worse than my previous ones, but they were also not free. Bottom line, this dealership says whatever they want to get you in the door to rob you of money, including lying about items you are purchasing in both the sales and service area. STAY AWAY!! More

I think this was the 5th or 6th time I've been in Trophy Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan deal Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan dealerships and I just can't afford to take the chance, I always will be a Trophy Nissan fan for the service. I have had both my front and rear brakes done by then. This last time, Nissan of Mckinney had a better deal by about $30-$40, but Trophy matched it. And then on top of that, offered me a ride home with only a 5 minute waiting period. Now, that's service. I have no negatives thus far with that service crew! Thanks again, Trophy Nissan. More