Trophy Nissan - Service Center

Danny, Has always been so helpful. He explains Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate him! Trophy Nissan has a real excellent employee on their hands. If Danny leaves- they will never be able to replace him! More

I brought my car in to be service for a recall and to get some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will take a least 5 to 7 days and oh my God it was at least 20 days.Everything was great the service was great but the communication with the parts was awful. More

we brought our 2008 infiniti into your shop for an oil change and was very impressed with the mechanical service we received and the customer service. we will definitely be back to your service center whe change and was very impressed with the mechanical service we received and the customer service. we will definitely be back to your service center when our car is due for it's next service. I will also recommend you to others. More

Carl is a great Customer Service Rep. I will be back, no doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue with the vehicle is not fully understood. By this I mean that dealership personnel don't take the time to make sure they listen to my issue. THe last couple of times I have visited, the dealership would have recieved more work (i.e. oil change) if they had listened more closely to what I said I wanted to have done. Further, notes regarding the service requested are often short and don't fully explain the problem. you have to balance speed, and customer service with taking time for good notes that the technicians will understand. More

I had bought my 2007 Nissan Xterra from another place, and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not be seen that day or wait for hours. The person that helped was very friendly and helpful. Although he couldn't find a solution to all the issues at first glance, he assured me that he would have an answer very shortly. In the end my keyless entry was re-programmed, my tire pressure light reset, and my back windshield wiper inspected at no cost. I was told that if I wanted the rear wiper fixed the back part of the door would have to be removed to really see what had to be done but would cost a few hundred dollars just to do that not including the replacement of motor (for the wiper) if necessary. Although I was not prepared to do that at the time, I will be returning when I am ready to have it repaired. I was very happy with the work done to my vehicle and the professionalism of the staff, and I only had to wait about 30 minutes to get everything finished! More

I had work done on my Nissan Frontier. I took my car and had to leave it. I was taken home by a very friendly driver. I can't remember his name but he was very customer service friendly. They picked me up t had to leave it. I was taken home by a very friendly driver. I can't remember his name but he was very customer service friendly. They picked me up the next day. This was a really awesome expereience and my car was service well. They even vacummn and washed it. More

The service was great as usual. Although it's quite far away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver f away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver faster enough and I cannot think of anything that can be improve at this moment. More

When i went to get my oil change i was under the impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all rea impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all ready skeptical about going to a money hungry car dealership, and haunted about the thought of having to write a huge check. After i was told that they could only put one type of expensive oil into my car and that it was $32 i was all ready depressed. then after they did their "extensive" 1,000,000 point inspection and told me the cost to fix innumerable small problems, i fell even further into my depression. i only gave in on one of the sales pitches, to get some hoses fixed because they were leaking fluid which had a negative effect on my A/C. i was willing to do anything to have a working A/C, well after i payed $200, i found out that those hoses didn't effect my A/C at all, and that my dad could have replaced them for $20. i was also under the impression that with said oil change they would also "change out all fluids". after a small bit of detective work,(my dad opening the hood and checking to see what was replaced), there was absolutely no difference in fluid change (except the oil). well over all i felt slightly scammed out of my money and really dont want to go back, but i need to go there for the sake of my car. even though its a Japanese car i still want it to last as long as possible. More

I have given the ratings of all 3's (ok) because my overall experiences at Trophey Nissan is just been ok. 1) Overall work at Trophy Nissan was ok and continues to just be ok after each service visit. overall experiences at Trophey Nissan is just been ok. 1) Overall work at Trophy Nissan was ok and continues to just be ok after each service visit. 2) The service technican that I had was friendly and tried to help. Nothing is ever done correct or in a satisfactory manner the first time. More

I purchased my Nissan Altima several years ago at Trophy Nissan and had a very pleasant experience. As a single senior citizen, it has been the service that has made me a fan of the dealership. They alway Nissan and had a very pleasant experience. As a single senior citizen, it has been the service that has made me a fan of the dealership. They always provide me with transportation when needed. Once Danny refused to let me begin my vacation until the car had been repaired perfectly, and he always drives it himself to see if everything is as it should be. Very reassuring! He continues to advise me on needed maintenance and when I have limited funds, prioritizes for me. I feel taken care of by the best! More