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Trophy Nissan - Service Center

Mesquite, TX

4.5
811 Reviews

811 Reviews of Trophy Nissan - Service Center

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February 27, 2025

Todo muy bien muy amables y atentos desde qué llegue es muy agradable ir con ustedes gracias 🙂 More

by Iyolaleal@gmail.comI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Feb 28, 2025 -

Trophy Nissan responded

¡Nos emociona saber sobre tu experiencia positiva! Nuestro equipo está comprometido en brindar un servicio amable y atento, por lo que tu comentario significa mucho para nosotros. ¡Gracias por compartirlo y esperamos darte la bienvenida nuevamente pronto!

February 26, 2025

Service people very nice and polite. Cashiers as well. Work done in a timely manner. More

by ESPERANZA AVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that our service team and cashiers made your experience pleasant. We appreciate your support and look forward to serving you again!

February 26, 2025

The recall & maintenance work were done quickly and since our mileage is low, a couple of work items were deferred. Danny and others involved were very polite and helpful. More

by RON OLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky mainly.
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that your recall and maintenance work were completed quickly and that Danny and the team provided polite and helpful service. We appreciate your trust and look forward to assisting you again in the future!

February 26, 2025

Great job by Mr. Coleman with advising me about current and problem with my Nissan Altima. More

by clydpearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that Mr. Coleman provided helpful advice about your Nissan Altima. We appreciate your trust and look forward to assisting you again in the future!

February 26, 2025

Very good customer service, professional and excellent service. Very detailed and helpful. Very courteous to the customers. More

by JPYRON536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Providing professional, detailed, and courteous service is our priority, and we appreciate your support. We look forward to assisting you again in the future!

February 26, 2025

My experience was great! The service was great, I didnt have any problems with my vehicle. I am very happy and satisfied. More

by NERY.FEGALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin ñ
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're thrilled to hear that your experience was great and that everything went smoothly with your vehicle. We're so happy you're satisfied, and we look forward to assisting you again in the future!

February 26, 2025

Always great, friendly and timely. Purchased my Maxima new and have always had the service done here. Appreciate the communication from the service department. More

by ARIC.BECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquez
Feb 27, 2025 -

Trophy Nissan responded

Thank you for your continued trust and kind words! We're so glad to hear that you've had a great experience with our friendly and timely service team. We truly appreciate your loyalty and are happy to know that the communication from our service department has been helpful. We look forward to serving you and your Maxima for many years to come!

February 26, 2025

Been going to this dealership for over 15 years that tells you how I feel. More

by HAROLDPDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, all of the people there
Feb 27, 2025 -

Trophy Nissan responded

Thank you, Harold! We truly appreciate your loyalty over the years. It’s wonderful to know we’ve consistently met your expectations. We look forward to continuing to serve you for many more years to come!

February 26, 2025

Took my car for a engine replacement using Nissan’s warranty company Nesna under the Nissan 100,000 power train warranty and they denied my claim for lack of maintenance stating that I didn’t do the oi More

by 06PIANOWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Center
Feb 27, 2025 -

Trophy Nissan responded

We understand how frustrating it can be when a warranty claim is denied, especially for such a significant repair. Warranty approvals are determined by the manufacturer and their guidelines, and maintenance history plays a crucial role in those decisions. While we are unable to override their decision, we’d be happy to review your situation further and explore any possible options. Please reach out to our General Manager, Jennifer Carroll, at 682-777-4196.

February 26, 2025

I waited for 3hr 30min for they to change the oil. the waiting is too much More

by ALINCYGONSALEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Feb 27, 2025 -

Trophy Nissan responded

We understand that your time is valuable, and we regret that your visit took longer than expected. Our team strives to provide efficient service while maintaining quality, and we appreciate your patience. We would like to learn more about your visit and address any concerns you may have. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 at your earliest convenience.

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