Tropical Ford

Thank you for your help. We were at Disney and we were having problems with our car. We called JJ and he told us to bring the car in. The service department checked the car We were at Disney and we were having problems with our car. We called JJ and he told us to bring the car in. The service department checked the car for us and assured us we would be OK to drive back to Michigan. JJ even set us up with a loaner while we were there. Happy to let you know we made it back to Michigan with no problems. The car is scheduled for service in early June. Thanks again to JJ and Tropical Ford service department. Dennis and Rhonda Reeves More

Very nice experience at Tropical Ford! Lisa in internet sales replied quickly to my questions about the truck and set up a viewing time. Derrick showed the truck to me and explained it Lisa in internet sales replied quickly to my questions about the truck and set up a viewing time. Derrick showed the truck to me and explained its many features. Took me on a test drive and set up the deal with great financing. Jose in the business office explained the deal and options in detail. He also explained the paperwork as we went through it. Trish in the service department quickly got some add-ons I wanted for the truck done. Well done by all! More

JJ (John Hunt) really saved me and helped me out. I was in Florida visiting and my Ford Transit's engine had stalled. I had called 4 other dealerships in the area to bring my van in to get looked a I was in Florida visiting and my Ford Transit's engine had stalled. I had called 4 other dealerships in the area to bring my van in to get looked at and they all told me not for another week or 2. JJ was able to get me in the same day and got my van back on the road by the next day. Thank you JJ! More

Best buying experience ever. Salesman Steve Lucius was outstanding through out the process of buying our Maverick and so the 5 stars go to him. From the ordering to the final pap Salesman Steve Lucius was outstanding through out the process of buying our Maverick and so the 5 stars go to him. From the ordering to the final paperwork Steve made every step painless. Thanks, Steve More

Purchased a Explorer this week, with a delivery last Tuesday. The sale was done with assistance of the super helpful Alexandra Herrero and Lisa Macedo. They were attentive, helpful in explaining every Tuesday. The sale was done with assistance of the super helpful Alexandra Herrero and Lisa Macedo. They were attentive, helpful in explaining everything and very professional. Both went out of their way to make the sale run smoothly. Look forward being a customer of Tropical Ford. More

The dealer turned our unfortunate situation Into a pleasant one as they decided we had enough trouble after an accident and didn’t charge us at all. Many thanks to the staff for squeezing us in and pleasant one as they decided we had enough trouble after an accident and didn’t charge us at all. Many thanks to the staff for squeezing us in and rectifying the problem so that we could begin our trip home after our vacation in Florida Thanks to everyone for their help More

The service department has been wonderful in keeping my little 2012 Ford Focus running up to its potential during the pandemic. Many thanks and blessings. little 2012 Ford Focus running up to its potential during the pandemic. Many thanks and blessings. More

Never again, I took my car there on Saturday, usually for oil change it’s 1 hour, well my husband and I are in the market of possibly buying a NEW Ford Explorer, we haven’t looked or drove one, so anyway the oil change it’s 1 hour, well my husband and I are in the market of possibly buying a NEW Ford Explorer, we haven’t looked or drove one, so anyway the guy said it would be 2 hours for oil change, and since we was gonna look at the Explorer we said ok. So we proceed to dealership talking to salesman, he opens it up for us to look at it, we like it, would like to have a cpl more options on it, but asked him for us to test drive it, he was like we can’t test drive without having a deal wrote up, I’m like why am I gonna make a deal on a vehicle if I don’t know if I like it for sure, so I told husband definitely WONT buy from them, so since car was gonna be 2 hours we went for a walk, we was gone maybe an hour, so we went back to dealership and was sitting in lobby and waiting, over 2 hours goes by, finally I went and talked to a service advisor, she’s like let me check, so she went out came back in and did not say a word to us, they had moved my car, anyway when she went out they finally went and got my car, I told my husband they are just now pulling it into the bay, and mind you that was already after the 2 hours as told, finally after 3 hours the car is ready, so the original service advisor did my paperwork, said ok we can go to Cashier, he did not APOLOGIZE for it taking longer or could of discounted it, but nothing, so I would not recommend this dealership for service or to make a new car purchase…. More

The service lacks. Went for oil change, used their car service while waiting, coke to find out the driver has his own schedule such as appointments that I had to wait u Went for oil change, used their car service while waiting, coke to find out the driver has his own schedule such as appointments that I had to wait until he was done to take me back to ford. Not even a call ahead of time to advise or even say it ahead of time that the driver is out of hours at certain times. Also it won’t let me click one star to review, clearly who wants bad reviews. But site opened as soon as I wanted to leave a 5 star review.. thank you again. More

Very courteous staff, no gimmicks or switches. Steve Lucius more than helpful. Sales Manager was very nice. Steve Lucius more than helpful. Sales Manager was very nice. More