Tropical Ford

To all potential customers: AVOID THIS DEALERSHIP! Approximately 4 weeks ago, I experienced a small fire in the engine compartment of my 2013 Ford Fusion. After having the vehicle towed DEALERSHIP! Approximately 4 weeks ago, I experienced a small fire in the engine compartment of my 2013 Ford Fusion. After having the vehicle towed to Tropical Ford, I have experienced the WORST customer service ever. I was advised by the Service Rep Gerson, that the small fire had damage the intake, O2 sensors harnesses and other related items. The cause was explained to me at the point to be the result of a ruptured fuel line. I was quoted an estimate of roughly 2,500 dollars to repair. After weeks of poor communication, which included my Service Rep taking vacation in the middle of my case without informing to me that he would be unavailable or communicating who be the temporary contact for my vehicle in his absence, I was forced to call a dozen or more times before finally being placed in contact with a manager who informed me that they were still awaiting the parts to complete the repair. Yesterday, April 27th, I received a voicemail from My Service Rep who stated that the Tech found some additional items during repair he wanted to make me aware of. After several unsuccessful attempts to get in contact with my Rep, the Tech called me personally. The tech (Johnathan) stated to me that while repairing the items affected by the fire, he’d also found that I was in dire need to repair the valve cover. He stated that the valve cover was leaking a significant amount of oil near the exhaust and his concern was that without repairing, there potential for another fire. He also stated that he found that my fuel injectors would “eventually” need repair. After I inquired of the urgency involved in both repairs and asked for a quote of how expensive they would each be, Johnathan stated that the valve cover gasket (400.00) was in immediate need of repair and that the fuel injectors (1,000.00) could wait until a later date. I approved Johnathan to repair the valve cover, which he said would not further delay completion and that the vehicle would be ready by the close of business. Johnathan stated he would repair the items, road test the vehicle and take a final analysis of the repairs to ensure accuracy before letting me know it was ready to be retrieved. At roughly 4:30 pm, Gerson called and stated the vehicle repairs were completed and ready for pickup. The grand total of repairs would come to 2,906.65. I arrived at the dealership about 15 mins after and paid the grand total with my debit card. While waiting for my vehicle to be brought to me, Gerson approached me and said that there was a problem with my vehicle. Gerson stated my vehicle would not start. After walking me back to the lot to show me, he stated that the vehicle not starting was likely the result of the fuel injectors. Obviously upset, I requested that Gerson retrieve his manager. After 10 mins of waiting, Gerson approached with his Service Manager who’s name is Shawn. I stated to Shawn my frustration that I was not duly informed of the urgency the fuel injectors presented and that was not the impression I’d been led to believe when speaking earlier with Johnathan. I stated that if any additional repairs were needed, my belief was that the Ford should comp the service. Shawn grew agitated, and adamantly stated they “he wasn’t paying for anything”, and that my options were to either “pay to have it fixed or have the vehicle towed”. This is NOT the way you’d expect a manager to comport himself toward a paying customer’s legitimate concerns. I immediately requested that Shawn get another manager, as his demeanor and disposition were challenging, contentious and unprofessional. Gerson returned moments later with another manager, Bryan Langenderfer. Bryan was no better than Shawn and brought the same disposition with him. Neither manager offered an apology, a solution or even expressed their sympathy that I’d paid nearly 3 thousand dollars for Incomplete work. Bryan openly grew agitated and openly challenged my intelligence. He was condescending and grossly disrespectful. I have never had two white men speak so condescendingly to me as a black man and I would not hesitate to state my belief that a racial component is the basis for their apathy. I was forced to call Corporate at 1-800-392-3672 for assistance. I was contacted yesterday by Gerson and advised they would comp me the price for labor to repair the fuel injectors and would discount the price of parts to an additional 400.00 cost to me. I am still without my vehicle, have paid nearly 3,000 dollars for incompetent work and the dealership has yet to take responsibility for their actions or even as simple as offer an apology. They’ve offered nothing but excuses and are now attempting to pacify my complaints by offering a half hearted solution, which still burdens me with an additional cost. This is unacceptable and I am exploring taking legal action. Tropical Ford needs to Fire Bryan Langenderfer. He and Shawn (service manager) are both horrible and a disgrace to Ford. They were both challenging, contentious, grossly unprofessional and flagrantly disrespectful. I would NOT recommend Tropical Ford to anyone whatsoever! The service is incompetent and the customer service is horrid. Avoid this dealership at all cost. More

Best service ever and fantastic staff!! Got the car I wanted on a great deal! Will buy my next car there again. Best Ford dealer in orlando wanted on a great deal! Will buy my next car there again. Best Ford dealer in orlando More

Elsie and her team are outstanding! From the drop off, updates and completed phone call they have always been on point! I recommend them to everyone updates and completed phone call they have always been on point! I recommend them to everyone More

Friendly staff and very eager to help! Got me in the Friendly staff and very eager to help! Got me in the car I wanted and didn’t even suggest anything less and got me approved in minutes Friendly staff and very eager to help! Got me in the car I wanted and didn’t even suggest anything less and got me approved in minutes More

Great customer service. Our salesman was knowledgeable, polite, and personable. We had no pressure to buy and we felt comfortable with the whole process. Excellent buy!! polite, and personable. We had no pressure to buy and we felt comfortable with the whole process. Excellent buy!! More

Vitalie did a great job helping me get my new Mustang Mach E from beginning in ordering to delivery and educating me on the various workings of it Mach E from beginning in ordering to delivery and educating me on the various workings of it More

I was told it would take 3 to 4 hours to do the work . A little pass 2 hours. I hear Mr Boyd your cars ready. Great service. little pass 2 hours. I hear Mr Boyd your cars ready. Great service. More

It was a great experience.The "Russian" (Vitalie) was It was a great experience. The "Russian" (Vitalie) was very helpful and enjoyable, and the financing was easy. :-) Over the past 20 years we have pu It was a great experience. The "Russian" (Vitalie) was very helpful and enjoyable, and the financing was easy. :-) Over the past 20 years we have purchased 4 new cars from Tropical Ford. Love the used car we just bought, and will buy from Tropical Ford again. More

I took my car back to check on something that I was a little concern with and they did it to my satisfaction so, now I feel quite OK. little concern with and they did it to my satisfaction so, now I feel quite OK. More

They took my car and checked everything I asked them to do and made it right they got me in and out with out a hassle do and made it right they got me in and out with out a hassle More