Troy Honda

We brought my sons 2003 Honda Accord in for a diagnostic reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with th reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with the vehicle. The service manager would not call us back. I asked for the sales manager and the general manager and NO ONE would call me back. They made a $257 key fab, an oil change and charged us $616 in spite of me telling them NOT to do anything!!!! When I finally spoke to Ken, the general manager, he was rude and even though I told him I was willing to pay for the diagnostic service , he just hung up on me. I have been a long time customer of this dealership and this treatment is totally unacceptable!!! My son charged it on my credit card thinking he had no other option. I am in the process of fighting the charge. The service manager, Rich spoke to us prior to the car even being looked at and knew the situation. When my husband finally spoke to him again he was rude and said he had enough calls. We wouldn’t have kept calling if he would have acknowledged us or called back. We told him repeatedly not to do anything on the car. We left several voicemails because he wouldn’t answer the phone. Do not do business with Troy Honda!!!!!! More

I had a difficult time setting up an appointment but once I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was un I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was under a warrantee problem and did not charge me. More

My entire car purchase was impeccable! I can’t rave enough about my salesman, Joe Camelleri! I love my new Passport- thank you Joe! I can’t rave enough about my salesman, Joe Camelleri! I love my new Passport- thank you Joe! More

My experience from beginning to end was flawless. Bill Ladd was an excellent salesman He was knowledgeable and kind Bill Ladd was an excellent salesman He was knowledgeable and kind More

There were very few vehicles at the dealership to choose from but we were able to find one with only a short wait of a couple of days. from but we were able to find one with only a short wait of a couple of days. More

I got my vehicle within the decided date and on time paperwork. Dealers are friendly and satisfied me exceptionally well. paperwork. Dealers are friendly and satisfied me exceptionally well. More

Usually, when I visit a dealership I brace myself to be hassled into a vehicle I don't want. This was not the case at Troy Honda. Tom was gregarious, professional, and efficient. He made the experience ple hassled into a vehicle I don't want. This was not the case at Troy Honda. Tom was gregarious, professional, and efficient. He made the experience pleasant and hassle-free. Thanks! More

Good cars and good service. John Yost have been very knowledge and helpfull, he's got me my last 4 cars and trucks. I may keep up coming back, have always found what I was looki John Yost have been very knowledge and helpfull, he's got me my last 4 cars and trucks. I may keep up coming back, have always found what I was looking for. More

We recently leased CR-V from here and we thank Tom Robinson for it. He was very polite, diligent and professional. Loved doing business with him Robinson for it. He was very polite, diligent and professional. Loved doing business with him More

Honest, timely, professional, and informative. I brought in my Accord to diagnose the source of a noise at the end of the start cycle (work done at another mechanic). The diagnoses was same-day, I brought in my Accord to diagnose the source of a noise at the end of the start cycle (work done at another mechanic). The diagnoses was same-day, and they waived the inspection fee! More