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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.3
3,265 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,265 Reviews of TruWorth Auto - Carmel, IN

November 30, 2015

Great experience Have sold three vehicles and all were on the shares program. The follow-up checks were great. Would and have recommended this dealership. If I were lo More

by Sjd123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! And for selling us three vehicles, and glad the follow up checks were great!

November 30, 2015

Best car purchase experience ever We recently purchased a car for my 17 year old daughter at TruWorth. It was by far the best car buying experience we've ever had. No commissions, no h More

by Momof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for leaving us a review! Glad we were able to help you and your daughter find a car and have a great experience!

November 30, 2015

Awesome! Mike Pautsch and Nick Hardwick were top notch! They went the extra mile and found two cars that fit our wants/needs. We've been telling all our fri More

by Kleebsbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hardwick, Michael Pautsch
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for the review Kyle! Glad Nick and Mike were top notch and went the extra mile!

November 30, 2015

Sale of my truck I wanted to sell my 2012 Ford F-150 with 17 K miles on it. And TruWorth wanted it. The fact that I couldn't drive didn't matter, and their salesman ma More

by Steve6114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for leaving this review, Steve! We're happy to accommodate all the needs that we possibly can. We hope you'll consider us again!

November 30, 2015

Great out of state purchase and shipment Had a great experience at TrueWorth Auto. Chris was without a doubt the easiest person to get a hold of and get my questions answered. I bought the ca More

by SHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for the review! And thanks for choosing us for your out of state purchase --- it takes a lot to have faith that what you see is EXACTLY what you're getting, and so we're really happy to know that you had a satisfactory experience. Thanks again!

November 30, 2015

the best buying experience! Three cars in three years! Why do we keep coming back? The sales process and the inventory...they always have something when we need a vehicle. The More

by MF1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! And for choosing us as your go-to car dealership --- repeat customers mean THE WORLD to us because that means that we're doing our jobs pretty well. Thanks again!

November 30, 2015

excellent Got the exact car I wanted. Excellent service. No haggling. I had never dealt with a dealership like this before. I saw the car online & when I went t More

by Quilterkathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you! We're glad you enjoyed our "one price" model.

November 30, 2015

one key! They were nice enough but I was a bit frustrated to get a car with only one key! To get a new one will cost me $300+. Also I left the lot not knowing More

by keyless
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
November 30, 2015

Difficult - Awful Experience I would have rather bought my car at a different company. I love my car and luckily I had done enough research and known my budget prior to coming in, More

by wbm501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 14, 2015 -

TruWorth Auto - Carmel, IN responded

"Hi there, my name is Kane, I'm Customer Advocate for TruWorth Auto. First, I'd like to apologize for what happened to you -- particularly regarding the sales associate that asked you out to drinks and dinner. That is HIGHLY inappropriate and is not something that we tolerate at TruWorth Auto. Do you remember the sales associate's name? If you did not see him listed when you chose the "Employees Dealt With," then he no longer works for us (and it could likely be due to errant behavior like this). If he is listed, please let me know and I'll make sure management is notified. Again, I'm very sorry that your experience was such a poor one. I want you to know that it's not indicative of how we normally treat our guests. We try to hire good people that are focused on SERVICE instead of SALES, but not everybody turns out to be the appropriate fit and we move quickly to correct that. Do you have any questions, concerns, or other experiences that you'd like to share?"

November 30, 2015

Great From the moment we walked in we were greeted quickly and Courteously. I appreciated the time and patience of all who helped get us a vehicle. More

by Griffin72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel, Scott Holthouse
Mar 12, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for leaving us a review! Glad you were greeted quickly, courteously, and it was a great experience!

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