TruWorth Auto - Carmel, IN

Truworth has a completely new and different business model where the PRICE LISTED IS THE PRICE PAID plus taxes. No negotiations or haggling are allowed. The good news is that no dealer fees are involv model where the PRICE LISTED IS THE PRICE PAID plus taxes. No negotiations or haggling are allowed. The good news is that no dealer fees are involved either. I originally had a misunderstanding about this new business model thinking it was like most dealerships where the price was much higher than necessary and some negotiation was needed to achieve value. I drove to the dealership from out of town to purchase a difficult to find Jeep. It was when I arrived and wanted to buy the Jeep that I was confronted with a clear description of the new business model and that the price was not going to change one bit. This did not meet my expectations and I did feel deceived. They also left the Jeep under pine trees and sap had landed all over the cloth top, hood, side mirror and door. They promised to detail/clean it while I made the purchase; however, when I came out to drive it home, sap still remained. So I was originally very unsatisfied with my experience; however, TruWorth ENDED UP COMING THROUGH IN THE END. They worked with me to change the wording on their sales pitch to make it more clear that they do not haggle and they also are sending a check to have the Jeep cleaned to get the sap off. These things show they do value the customer and are not just about selling to reach a quota. I still feel they should market their new business model better since it is totally different than the competition. Use their technique to their and the customers' advantage and say things like, "We charge the price listed + taxes because we price our cars so aggressively. We save you the trouble of haggling and we don't charge any additional fees!! It couldn't be simpler! We want to change the used car business!" I only say that because TruWorth is so unique and people really do value this kind of model (me included). Knowing all this, there really is no pressure and would be a relaxing car buying experience compared to others I have experienced. Since TruWorth does truly value their customers and is willing to work with them to help them feel satisfied, I would certainly recommend them to others. More

I am truly grateful that I found Truworth Auto and Ron. I had a 1999 Saab with over 200,000 miles. I had limited income and limited credit history. I ended up in a vehicle far beyond what I dreamed possi I had a 1999 Saab with over 200,000 miles. I had limited income and limited credit history. I ended up in a vehicle far beyond what I dreamed possible. The car was a 2009 Ford Fusion SEL. It was fully loaded with a clean car fax and one owner. Truworth Auto has a great model that I assume others like CarMax will soon follow. Unlike CarMax, you can browse the cars on the lot. Truworth sells the cars at $2000 below Kelly Blue Book and there is no haggling. Some people actually enjoy the process of buying a car and "believing" they've gotten a great deal. I'm not one of those. The sales people work on salary plus bonus. They do not work on commission. They did an amazing job of getting me financing. They gave me $500 for the Saab that was barely running. I drove away in the Fusion with my trade-in as a down payment with monthly payments I can afford. I can't guarantee that everyone who walks in to Truworth will be as fortunate as I, but I couldn't be more thankful. I have recommended them to anyone I know looking for a used vehicle. More

Overall, had a VERY good experience at TruWorth auto- appreciated their low/no pressure sales techniques. Worked more as consultants. Allowed me to take the mini van overnight since I was on a very tigh appreciated their low/no pressure sales techniques. Worked more as consultants. Allowed me to take the mini van overnight since I was on a very tight time frame and also wanted my wife to be able to see/test drive it as well. When all was said and done- she loved it, we bought it and are happy with our purchase decision! Also happy with our trade-in allowance, while it was sad to see how much our car had depreciated- TruWorth offered us more than CARMAX had AND we have the opportunity to get some more $$ with your "valueShare" program. Thanks!!! More

I was looking to sell my 2001 Highlander and put the proceeds toward our new Range Rover. A friend recommended TruWorth so my husband and I stopped in and I am so glad we did! Everyone we came into cont proceeds toward our new Range Rover. A friend recommended TruWorth so my husband and I stopped in and I am so glad we did! Everyone we came into contact with was really friendly. Ron was wonderful to work with, and Nick even took the time to sit down and explain how much they thought they could resell my truck for, and what kind of people might be interested in it- things he didn't need to tell us but I was pleased that he did. They offered me much more for my Highlander than I had expected, and Ron even drove us down the road to the Land Rover dealership to pick up our new vehicle! Then, Ron called me two weeks later to let me know they had sold the Highlander and I'll be seeing another check soon from the Shares Trade Program- can't beat that! This really is a different kind of car company, and although we didn't purchase a vehicle from them I would recommend them anytime. More

Awesome experience!! Thanks guys!! Love the jeep!! Overall great experience. They are hard working and love what thu do. Had alot of information about the vehicle. Atmosphere was a non pressure feel. Overall great experience. They are hard working and love what thu do. Had alot of information about the vehicle. Atmosphere was a non pressure feel. More

I found the car I had been looking for on cars.com and it was located at TruWorth. I submitted a request for further information about the car and Justin got back to me quickly. He then texted me (which I as was located at TruWorth. I submitted a request for further information about the car and Justin got back to me quickly. He then texted me (which I asked for because I was at work) and we set up a time to come check it out. I requested information from other car dealers who called me multiple after I asked them not to and ignored them. I liked how normal of a conversation Justin and I could have without feeling like he was trying to push this vehicle or any other vehicle on me. He let me talk, think out loud and think in general. It was an easy transition, from trading in my car, to driving off the lot with my new SUV. I'm a very satisfied customer. More

It was great dealing with Kevin, our sales rep, and Nick, the finance guy. They put no pressure on us and explained all the options that were available to my wife and I. The next time we are in the need of the finance guy. They put no pressure on us and explained all the options that were available to my wife and I. The next time we are in the need of another vehicle, this will be the first place we go. More

we came not looking to buy but found a 2006 morano in great shape it had a lot of miles on it but we found out it had them because a eldery couple owned it (one owner) they drove to and from fla to mich great shape it had a lot of miles on it but we found out it had them because a eldery couple owned it (one owner) they drove to and from fla to mich our salesman ron did not give us a hard sales pitch . they are great. More

I found the sales team's approach at TruWorth Auto to be very laid back, consultative, and friendly. I appreciate their straight forward process to buying a car. They didn't try to sell me add-on servic be very laid back, consultative, and friendly. I appreciate their straight forward process to buying a car. They didn't try to sell me add-on services I didn't need...just a few suggestions they honestly thought would be valuable to me. In addition to a simple "price plus tax" only deal they gave me a fair trade-in value for my used car. As if that wasn't enough, they will pay me a commission on my trade-in when it sells. This is a different way to buy a car. I like their style. More

This is the second time we have utilized TruWorth and both times have been complete successes. Nick is forthright and we trust him implicitly. We have traded in two vehicles for a fair price and both t both times have been complete successes. Nick is forthright and we trust him implicitly. We have traded in two vehicles for a fair price and both times they have sold. Getting a bonus check when the vehicle you trade in sells is great! We will never use another dealership as long as Nick is in business. More