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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,836 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,836 reviews

December 22, 2022

Extremely friendly people and Greatful for the service tech-savvy. The air pressure sensors on my truck are still not working correctly and hope to have this resolved soon. More

by WM.COMPTON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Truck City Ford responded

Thanks for the positive review and your feedback for Truck City Ford. Our team is among the best in the state, and works hard for the customer. We wish you a joyful and blessed holiday season.

December 22, 2022

I always have such a great experience at Truck City. Travis answered all my questions and got me out of there in a timely fashion - thanks, Truck City! More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Dec 22, 2022 -

Truck City Ford responded

thanks for the positive review and your business. Travis is a top performer and part of an outstanding team. We wish you a joyful, blessed holiday season.

December 22, 2022

Mario Fuentes is a great service reo and always willing to help. He keeps communication open and keeps us informed of where things are with repairs. More

by MHALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Truck City Ford responded

We appreciate your business and your feedback. I never get any bad reports for Mario who is a top performer. We wish you a joyful, blessed holiday season.

December 22, 2022

I originally made an appointment to have my vehicle serviced by another Ford dealer for a recall and a couple of warranty items. However, that dealer wasn't able to provide the service. I immediately More

by MESEGROVES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Dec 26, 2022 -

Truck City Ford responded

Thanks for the positive feedback, and we are delighted we could help out during this time for you. Our service team is top notch, and Travis is a valued staff member. He is often requested due to his great skill, knowledge base, and communication for all customers. We appreciate your time to write and let us know you are happy with your service, and we met your expectations. Please contact us anytime as we are as close as a phone call away. Stay warm and best wishes for 2023.

December 21, 2022

Every time I'm at the Service Department of Truck City Ford, I'm treated efficiently and courteously. To service a Ford car or Truck, this is the way to go. All the personnel there are trained to help you More

by ALEX.GOUMAKOSSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Report | Print
Dec 21, 2022 -

Truck City Ford responded

Alex, we appreciate the positive review for your service appointment at Truck City. The team is one of the best in the state, and works hard to do it right the first time to avoid customers having to return. Thanks for the rating, and have a sparkling holiday season.

December 21, 2022

We received the usually level service for this oil change. However, we were informed about the discontinuation of the dealership loyalty pricing for oil changes and informed that the price has increa More

by JESSICA.CACKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Dec 22, 2022 -

Truck City Ford responded

Jessica, thanks for the great review, and we are delighted to earn your business. The team works hard to make things tinely and right the first time. I can understand the surprise for rising prices, but the economy is in a tight spot now with everyone feeling the impact. We wish you a blessed holiday season.

December 21, 2022

Great experience! ! Noe was able to get me in and out the same day without any set backs More

by BRENT.DERINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Dec 22, 2022 -

Truck City Ford responded

Thanks for the positive feedback, Brent. We appreciate your business and the rating. Have a blessed holiday season.

December 19, 2022

The service was great. The only complaint, was i was called at 1PM saying it is almost ready. Ended up sitting in the waiting room 4 1/2 hours before it was ready. Inter More

by TECHNOLOGYDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Service Dept.
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December 19, 2022

Excellent customer service Good communication. Robert was outstanding to work with. Explained all work done and why it was needed. More

by MALAZZORANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
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December 19, 2022

Everything was great except for the amount of time that we spent getting the deal done. We also had to bring vehicle back to get an inspection so vehicle could be registered. Daniel, our sales person did a More

by JNAYMAN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Rodriguez
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Dec 19, 2022 -

Truck City Ford responded

Thanks for your business and the great feedback. Our goal is to be transparent, timely, and honest is at the top of the chain. Daniel is a top sales professional who gets a lot of referral business due to how he conducts the process. We are delighted that the Service team jumped in to move the wheelchair lift to the new vehicle. We are very appreciative of the loyalty to the brand and to Truck City Ford.

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