Truck City Ford

Travis in service dept. is hands down the best service representative that I’ve ever dealt with. Communication, follow through, explanation, all was 100% with him. Truck City is lucky to have him and I wi representative that I’ve ever dealt with. Communication, follow through, explanation, all was 100% with him. Truck City is lucky to have him and I will always come back if he is there to help! More

I got in for my appointment very quickly repair was completed in one day. I was very pleased. completed in one day. I was very pleased. More

Very enjoyable experience. Mike the Service Manager was very helpful and Roy was a hoot! very helpful and Roy was a hoot! More

We were traveling from Canada through Texas in an RV with a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first availab a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first available appointment was 4 months away. After talking with the Ford help center, we were finally referred to Truck City Ford in Buda (a three hour drive from where we were). They were able to get us in within a month. We had to change our travel plans completely, and the drive there was pretty tense, but when we finally got to Austin, Scott and his crew were absolutely amazing. Scott really took the time to communicate with us. The mechanic who worked with us was top notch. He diagnosed the problem and even drew a diagram to make sure we understood the problem. When they found out how far away from home we were and how much we needed our RV, the team sorted out a work-around to help us get on the road. It still took two weeks, but the fix is sound and we’re very grateful. This service center deserves all five stars. The quality of their service, communication and empathy are outstanding. Ford, as a company however, has too few available places to service the RVs that use their chassis. More

They where quick and efficient on some things courtesy was good but some errors on paper work was good but some errors on paper work More

Everyone and especially Mario Fuentes are so professional and courteous at Truck City Ford. Thank you again and courteous at Truck City Ford. Thank you again More

Excellent customer service. I was happy with the communication. The work was completed in a timely manner. communication. The work was completed in a timely manner. More

Fast and easy good people excellent service would definitely bring my truck back again here definitely bring my truck back again here More

This was easily the best dealer experience I've ever had. I have nothing but good words to say about Eddie, John, and Jeremy. I purchased a 2021 Bronco Badlands. After hearing stories about other deale I have nothing but good words to say about Eddie, John, and Jeremy. I purchased a 2021 Bronco Badlands. After hearing stories about other dealerships adding crazy markups I was worried that the same thing would happen to me. I only had a handshake deal from almost a year ago. To my pleasant surprise they honored the deal without me even mentioning it. I will always come back here and will tell anyone to go here as well. Thanks again all (especially Eddie Haddad) for making this a great experience. More