Truck City Ford

Been taking company vehicle ( Ford Transit) for warranty repair on transmission since vehicle had maybe 100 miles. Ever since then it’s been going in for same issue.At 68,000 miles they finally found issue. repair on transmission since vehicle had maybe 100 miles. Ever since then it’s been going in for same issue.At 68,000 miles they finally found issue. Replaced whole transmission. Vehicle was repaired after a month of being at dealer. After vehicle was repaired we never received call that vehicle was ready. So who knows how long van sat at dealer after being repaired. More

Nate was awesome!! Will never go back to the losers at Griffith ford! Nate was very professional and answered all the questions. I would give him 10 stars Griffith ford! Nate was very professional and answered all the questions. I would give him 10 stars More

Excellent service, always friendly and updating me on service status. I will continue to service my personal vehicles here and recommend to family and friends. service status. I will continue to service my personal vehicles here and recommend to family and friends. More

Ordering my vehicle was quick and easy. Once my vehicle arrived the paperwork took minutes and I was out the door enjoying my new Bronco. arrived the paperwork took minutes and I was out the door enjoying my new Bronco. More

First, Jason Harper worked with us to get the truck we wanted. The truck came in well before it was promised to me. I received it with a full tank of gas, and the features were explained to me. Jason was wanted. The truck came in well before it was promised to me. I received it with a full tank of gas, and the features were explained to me. Jason was the ONLY positive part of my truck purchase. Second, Jeremy Harper was not a good listener to a customer’s needs and desires. Before I walked into the dealerships, I was pre-approved through my bank (RBFCU), and I desired to perform all financing through them (RBFCU). I told Jeremy what I wanted, but he kept pushing to have the dealership do the financing paperwork through RBFCU. I expressed twice that my bank will handle the financing paperwork, but he kept on going the dealership can and will do it. Finally, after close to 2 hours, I gave up, and then he said I had to fill out a credit application. Why should I if I was already pre-approved with RBFCU? This is a prime example where he did not listen to the customer and provide a good experience. My family and I left the dealership, and I was agitated and unhappy. I did let Jeremy know that I was not happy. The following day, I contacted RBFCU to ensure RFBCU would accomplish the financial paperwork. Again, I had to get Jeremy to ensure the bank did this. The bank had to call and give instructions where he could send the sales order. The dealership was a preferred dealership with RFBCU, and how did he not know where to send the documents? Finally, I recently retired from the military after 30 years of service and the last 13 years spent overseas. This was the First American car purchase, and it was a 2021 Ford F-150 truck! The overall experience was not pleasant and very frustrating. I WILL never set foot into this dealership! To be precise, 99% of My Ratings are NOT based on our experience with Jason Harper. More

Jason Harper was courteous, engaging and friendly. We have absolutely No issues with JASON and highly recommend him. Jeremy Harper is a total different story. He did not listen and wanted to control have absolutely No issues with JASON and highly recommend him. Jeremy Harper is a total different story. He did not listen and wanted to control the whole transaction his way. Also, I asked about disabled plates since I'm a 100% total disabled veteran. He told me that unless I trade in a car with disabled plates than I would have to take the plates I get and go to the Hays tax office to get the disabled plates. So I picked plates up from the dealership after they came in. I contacted the Hays county tax office to get my disabled plates and they told me. I could/should have got my disabled plates done through the dealer. They stated dealerships do not like to do it. The Hays county tax said, All they had to do was take a picture and send it in with the plate request. I was considering trading in a car and Jeremy said," Well if you trade in a vehicle than we can order the disabled plates for the F150". Speaks volumes on the lack of customer service provided by the dealership. The whole experience was not what I expected. I served over 30 years in the military and the last 13 years overseas. This was the FIRST American vehicle and Truck that I ever purchased. As a result, I will not be setting foot into this dealership again. Just a frustrating and upsetting experience. My ratings are 99% influenced by Jeremy Harper. More

They are always very courteous and keep me up to date in what's happening and estimated time. Had a different service advisor but as good as my usual one. what's happening and estimated time. Had a different service advisor but as good as my usual one. More

EDDIE HADDAD IS THE GREATEST SALESMAN EVER! MY FAMILY HAVE PURCHASED A TOTAL OF 7 NEW CARS FROM HIM AND WILL CONTINUE TO DO SO IN THE FUTURE. WHEN I SAY DOING BUSINESS WITH EDDIE IS LIKE HAVING A FAMILY HAVE PURCHASED A TOTAL OF 7 NEW CARS FROM HIM AND WILL CONTINUE TO DO SO IN THE FUTURE. WHEN I SAY DOING BUSINESS WITH EDDIE IS LIKE HAVING A FAMILY MEMBER TO GUIDE YOU THROUGH THE PROCESS FROM BEGINING TO END. I HIGHLY RECOMMEND HIM TO ANYONE LOOKING AT BUYING A NEW OR USED CAR. HE IS THE NEW/USED CAR GURU! More

Excellent dealership all-around; sales, service, parts & management! I have personally purchased two vehicles here and service a 3rd with Truck City. Both sales experiences have been tremendous with Stephen management! I have personally purchased two vehicles here and service a 3rd with Truck City. Both sales experiences have been tremendous with Stephen Polasek and would highly recommend him and Truck City Ford for your next vehicle purchase. More

Awesome service fast and professionalMario always greet Awesome service fast and professional Mario always greet customers with a smile and helpful hand always offer other services that will enhance my ex Awesome service fast and professional Mario always greet customers with a smile and helpful hand always offer other services that will enhance my experience while I am there More