Truck City Ford

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes w if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney More

Michael was great to work with. He was more than willing to show us several options, bringing in another vehicle from a different lot for us to look at and went out of his way to make sure we had everything to show us several options, bringing in another vehicle from a different lot for us to look at and went out of his way to make sure we had everything we needed prior to leaving the dealer EVEN when we told him we were looking at other places! This was the reason we returned- GREAT SERVICE! We absolutely LOVE our new Ford and will come back to him when we decide to get another!THANK YOU TRUCK CITY! More

We purchased a 2009 F150 from Ross on Saturday and we were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! H were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! He didn't have exactly what we thought we wanted, so he took us in his office and we looked at the inventory at all the locations and he was very willing to have a vehicle brought to the Buda location for us to see. As it was a rainy day, I really didn't want to spend the afternoon going from one car lot to the other, so being able to see "true" inventory online was a huge time saver and relief! We decided on the truck and the paperwork process was a cinch! Ross had the truck detailed one last time for us, although it was super clean when we test drove it. The entire process was painless and actually quite enjoyable, thanks to Ross! We will refer our family and friends to Ross and know that they will be taken care of kindly and honestly. More

I had made inquiries over the internet to some local dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls but the one from Eddie Haddad at Truck City Ford stood out. During our phone conversation he seemed genuinely interested in our needs and when we arrived at the dealership, we had his full attention from the minute we walked in the door. When we arrived, the truck we had come to look at was in front of the show room and was ready for a test drive. Although we thought we knew what we wanted, we drove three different trucks at his request. Ultimately, we drove away in a new F-250 that was a better fit for our towing needs. My husband and I are very happy with our choice and thankful that Eddie had the foresight to suggest we look at all the options. We were able to spend time going over all the technology and features of the truck, as well as financing options which resulted in having a good comfort level leaving with our new purchase, and a great financing rate and extended warranty. We were at the dealership from 11am to 6pm, which may seem like a long time to some people,but we were pleased that no one was rushing the process and that the staff was there to assist us the entire time. We plan to make this dealership our home for any future needs. More

Barry Temple was very helpful and very polite! He got us in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We just wanted to say thanks to Barry Temple for taking the time and helping us out!Great job and great dealership!!! More

Ross was extremely friendly, helpful, and informative from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be rea from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be really stressful trying to find another vehicle in the event you experience a total-loss of your previous vehicle and Ross REALLY helped us get things to move along smoothly. Also, big thanks to Christian as well having the car delivered in from their Austin location after we already made our venture out to Buda. These guys really aim to provide high quality customer service! More

I looked at trucks online on Friday night (9/21) and sent in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with m in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with my family in tow, Shaun was very patient as we test-drove the 3 trucks I was really interested in. He was pretty easy to work with and laid back in his sales approach, which was refreshing - not pushy, listened to what I was willing to deal with, etc. Overall, the experience was great. I had high expectations as I've bought a truck from them before back in 2010. The only drawback I would offer up is that after arriving back from my bank ready to sign and leave with my truck, I waited almost an hour (about 50 minutes) to sign my contract. They were doing a last minute wash and detail and final mechanic check, and then another salesperson had their customer walk in to the finance manager's office before they could pull around with my truck. Again, overall the experience was great. The only thing I would offer to improve on is once everything is agreed to in writing, don't make your customer wait around for an hour to sign on the dotted line to leave with their vehicle. More

They were patient and stayed way past closing time (on a monday night) so we could complete the paperwork. I would recommend them to anyone! monday night) so we could complete the paperwork. I would recommend them to anyone! More

This dealership is unlike any other, they actually give the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of cus the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of customer service. I was truly impressed. They didn't play "the game" like other dealerships; they were honest and genuine guys. I will definitely be sending business and referrals their way! More

Michael responded to my inquiry and invited me to visit the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfactio the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfaction and demonstrated how the integrated functions of the truck worked. It was a pleasure to deal with him. I can be contacted by telephone or e-mail for any additional information necessary. More