Truck City Ford

Great experiance Heather Simpson was wonderful to work with. She had everything ready and looking great when I got there to take a look at the truck. She also kept me Heather Simpson was wonderful to work with. She had everything ready and looking great when I got there to take a look at the truck. She also kept me informed as things progressed to ensure the buying process was smooth. Other customers arrived before me and she ensured Paul would help me out. Paul had a positive attitude and was well informed on the specific model. All the way to the end of the transaction to include the individual I completed paperwork with. All were wonderful and great with my family. More

Excellent customer service! We received excellent customer service from Heather Simpson (Sales) and Yoany Quintero (Finance Mgr). Right when we pulled up we were greeted with a s We received excellent customer service from Heather Simpson (Sales) and Yoany Quintero (Finance Mgr). Right when we pulled up we were greeted with a smile by Heather and she answered all of our questions thoroughly. She was not pushy at all; she just told us our options. Yoany helped us with the finance part. He told us about GAP insurance. We declined it because we thought our insurance company offered it. Because he told me the reasons for the insurance; I called my insurance company & asked about it. It turns out it was not offered by my insurance company after all! We already had all our paperwork done but he said not to worry and he did it again adding the GAP insurance I now wanted. Heather and Yoany are both friendly and professional. I would recommend Truck City Ford in Buda, TX to my friends/family. More

Above and Beyond Service to the Customer Eddie Haddad, Frank Rodriguez, Jim, and the rest of the staff, went out of their way (even brought the signing documents to my home over the holidays) Eddie Haddad, Frank Rodriguez, Jim, and the rest of the staff, went out of their way (even brought the signing documents to my home over the holidays) to assist me with my new truck purchase, smooth out any issues, expedite the truck prep/installed options package and made me feel like family. My wife and I have been loyal Ford customers for years (Ranger, F150, Escape), and will continue to recommend this dealership to others. They also have an outstanding parts deptartment, and go the distance in finding part numbers and parts quickly. Eddie has come to my aid several times over the years, when I was dealing with service issues, helping expedite paperwork or getting one of my trucks out of the shop ahead of schedule. Eddie is a great guy, and a good friend! More

Great experience Simple, no haggle experience. Would recommend to family and friends - good vehicle in excellent condition. Fairly priced vehicles with honest employee Simple, no haggle experience. Would recommend to family and friends - good vehicle in excellent condition. Fairly priced vehicles with honest employees. Great overall car buying experience. More

Top Notch Crew These were a pleasure to work with. I will surely recommend this dealer to family and friends. I used to sell car's so I knew what to expect, very nic These were a pleasure to work with. I will surely recommend this dealer to family and friends. I used to sell car's so I knew what to expect, very nice people. More

Wonderful Customer Service I went here just to look and ended up buying. My sales man Dominic Galindo was of wonderful assistance. Dominic was very professional and knowledgea I went here just to look and ended up buying. My sales man Dominic Galindo was of wonderful assistance. Dominic was very professional and knowledgeable about the truck I was looking into he answered all my questions and made this experience great. I am very happy with my truck. If I ever decide to trade it in this is where I will go. Highly recommended. More

Terrible Service dept I went here to get a oil change today "saturday, november 28, 2015" I was the only vehicle in line waiting to get all my information taken to get a oi I went here to get a oil change today "saturday, november 28, 2015" I was the only vehicle in line waiting to get all my information taken to get a oil change at 8:10 am. I waited and waited no service advisor came out for 30 mins. The guy tells me they are all booked for the day AND I should show up and get in line 6 am. I been here multiple times. I understand saturdays are busy and can be booked up but me having to wait 30 mins know other vehicles in front of me for someone to come outside to say we are booked for the day is ridiculous. I usually try to stay local for stuff but this is one experience i will not take & I will not recommend this place to anyone again. I ended going to maxwell ford. The gentleman there actually could fit me in for a oil change at 9:30 and he told me they do appointments on saturdays unlike truck city ford. More

Lost a car, found a better deal. Lost my car in the flood on October 30th and was NOT looking forward to shopping for a car. A friend found a perfect car for me online so I made my i Lost my car in the flood on October 30th and was NOT looking forward to shopping for a car. A friend found a perfect car for me online so I made my initial contact by email. Met Heather, Got approved, Drove down, Bought an amazing car, Saved $100 per month and met the nicest people at Truck City Ford. Already sent a friend there to buy a car. Best experience EVER. Don't wait for your dream car. Go now!!! Carol More

Great car buying experience. This dealership and especially Eddie Haddad, made this experience almost painless. They made us feel at ease and comfortable. One of the best car buyi This dealership and especially Eddie Haddad, made this experience almost painless. They made us feel at ease and comfortable. One of the best car buying experiences. Thank you More

Wow! Fast and painless-a joy to work with! We got in touch with the team at Truck City--Chip Clester and Maria Garcia--after reviewing responses to our True Car searches for a specific vehicle. We got in touch with the team at Truck City--Chip Clester and Maria Garcia--after reviewing responses to our True Car searches for a specific vehicle. Chip was responsive, had the car we wanted, and worked hard to get our business with price, financing and service. Maria walked us through the process and helped us get to know our new car. After getting a loan rate from our credit union, Truck City was able to beat the rate, not just match it as we had hoped. Do business with these Chip and Maria--you will not regret it! More