Truck City Ford

Ross was a pleasure to work with, both professional and courteous. The sales transaction was stress free and I felt I was treated fairly on my trade-in. I would definitely recommend Truck City Ford, and e courteous. The sales transaction was stress free and I felt I was treated fairly on my trade-in. I would definitely recommend Truck City Ford, and especially Ross Wolpin, to friends and family. More

Mitch Beaty made my experience; buying a new truck easy with zero stress. He was very patience and professional. I will definietly recommend to friends and family to buy their vehicle from Mitch at Truck C with zero stress. He was very patience and professional. I will definietly recommend to friends and family to buy their vehicle from Mitch at Truck City Ford in Buda. More

I was looking for a vehicle online and contacted several dealerships regarding vehicles I was interested in. I must say that out of all of the dealerships I dealt with Ross and Truck City Ford were the most dealerships regarding vehicles I was interested in. I must say that out of all of the dealerships I dealt with Ross and Truck City Ford were the most attentive and concerned about what I was looking for in a vehicle and price. They worked hard to meet my needs and for the most part had everything ready before I arrived. No pressure and no games with Ross and Truck City Ford. More

We went to Truck City Ford after looking for a used pickup online. They had a wonderful selection. Ross was very helpful in narrowing down to the perfect vehicle. We ended up getting exactly what we wa pickup online. They had a wonderful selection. Ross was very helpful in narrowing down to the perfect vehicle. We ended up getting exactly what we wanted and more all for a price I was happy with. When it is time to replace my Expedition we will definitely check out Truck City Ford. More

We walked in to buy a new truck and walked out with a new F-150 AND a new Escape!! Eddie was patient and knowledgeable! He made us sucha great deal on both vehicles, that we traded in our Pathfinder to save F-150 AND a new Escape!! Eddie was patient and knowledgeable! He made us sucha great deal on both vehicles, that we traded in our Pathfinder to save gas on daily commutes too! More

Ross was fantastic! I was coming in from out of town and wanted to have everything done and ready to go to make the process quicker so i could get back to work - and he allowed me to do so! We did everythin wanted to have everything done and ready to go to make the process quicker so i could get back to work - and he allowed me to do so! We did everything over the phone/email regarding the credit check, and any documentation needed so I could be in and out on the day of purchase! Everyone was super friendly and professional! 5 stars! you can't go wrong here! :) More

I purchased a pre-owned Ford Expedition from Lou Dieter on 12/1 over at Truck City Ford and could not be happier with the experience. I called ahead because it was a bit of a drive, and when I arrived, Lou on 12/1 over at Truck City Ford and could not be happier with the experience. I called ahead because it was a bit of a drive, and when I arrived, Lou was standing there with the truck ready to go. He was great with my kids, and even held my 7 month old daughter while I looked the vehicle over with my wife, and still managed to demonstrate the different features. When I took it for a test drive, he didn't try to direct me where to go. This is important because you need to test a vehicle out bot on and off the highway, perform hard breaking as well as lead footed acceleration. Many salesmen try to get away with a quick trip around the block. Now because this was relatively new for a pre-owned vehicle and the miles were low, I was pretty sure I would purchase, so long as the price was right and I got a good deal on my trade. Before taking it for their "appraisal" I explained a couple of things that might be of interest and about 10 minutes later we were sitting at his desk talking numbers. Since didn't require their financing I mercifully didn't have to deal with a finance manager, but of course, whenever negotiations begin, the salesman has to go talk to him. I overheard some of their conversation, and Lou really went to bat for me. He wanted to get the deal done without a ton of BS, and without treating me like I would never get a better price on a vehicle as long as I lived. Many dealers train their sales reps to try and take control of the conversation, talk abut payments instead of price, and generally try to make you feel like they are doing YOU the favor as they cry poverty and talk about how they are losing money on the deal (Never happens by the way). I didn't have to deal with any of that nonsense, and for me, that is worth the price of admission. We came to our price in less than 10 minutes and both sides were satisfied. This is the number one reason for my positive rating. I was treated with genuine respect. Aside from Lou, I did have a quick handshake with the finance manager, and about 5 minutes with the paperwork guy, which is how I like it. Once I agreed to purchase, they wrapped up the detailing and I was on my way. I highly recommend Truck City Ford to anyone in the market for a new or used vehicle, and definitely ask for Lou. More

We were greeted as soon as we parked. Ross was knowledgeable about what was on the lot. No pressure, he followed us as we checked out the different vehicles, answered questions and waited for us knowledgeable about what was on the lot. No pressure, he followed us as we checked out the different vehicles, answered questions and waited for us to make a decision. More

I worked with the used car manager, for trade in, and new car guys & manager for new purchase. Everyone was courteous, professional, quick to react and truly seemed interested in earning my business. You won car guys & manager for new purchase. Everyone was courteous, professional, quick to react and truly seemed interested in earning my business. You won't be disappointed! Scott More

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes w if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney More