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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,828 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,828 reviews

August 26, 2023

Everyone at the dealership seemed fair and honest. The transparency was refreshing and had an overall good experience. More

by j.patterson111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2023

Easiest car purchase ever. Zach did a great job. John and Eddie too. Even the paperwork was quick. Person who showed me the intricacies of the car was great More

by JAMESHPAINTER13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach, John Jones, Eddie Haddad
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Aug 29, 2023 -

Truck City Ford responded

The review speaks volumes about our team at Truck City, and we are proud of their dedication to quality deals and superb customer service. Zach works well on the sales side, and the the whole team is dedicated to ensuring your business is appreciated. Thanks for your time and your rating.

August 26, 2023

Great price. No haggle. Good trade in price. It was stress free and there were no hidden prices. Very nice. More

by LEEALLENWALLACE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
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Aug 29, 2023 -

Truck City Ford responded

Lee, we are working daily to ensure our staff takes great care of all customers, The team works cohesively between departments to ensure there are no delays and misinterpretation of the deal itself. We are working to change the public perception of the Auto Industry one customer at a time.

August 25, 2023

Professional staff, quick turn around. Very happy with the results. Just a little far from my place More

by GUANGYU.SUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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August 25, 2023

Great buying experience. The entire process was smooth and typical shady sales tactics used by other dealerships were non-existent. My sales person Adrian was awesome. The m More

by jbzs1911
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones
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August 25, 2023

Travis is very professional and takes the time understand the issue/needs for my car repair. The service staff at Truck City Ford is always very friendly and professional, wont take my vehicles elsewhere. More

by PMOORE534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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August 24, 2023

The customer service we received from Eddie Hadaad was truly exceptional. He loves what he does and truly cares for his customers and develops relationships with them. Thank you so so much. More

by TAMIHERRING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Jones, Eddie Haddad
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Aug 25, 2023 -

Truck City Ford responded

In today's environment, purchasing a vehicle is a major decision and the choices for a dealership are tremendous. Our dealership works to give the customer a quality visit which is transparent, timely and extremely satisfying. Eddie Haddad is no exception from the service to all his customers, and you are correct when you say he loves what he does. We appreciate your business and your rating.

August 24, 2023

Nate was very good about communicating with us. Communication is key when you have your car in the shop. More

by JOSHMITCHEL75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Truck City Ford responded

Nate is one of our highly qualified Service Advisors, and will always work with the customer to ensure we spot any issues for your vehicle. We agree that communication is key and the lack of communication can cause anxiety for anyone. We use the reviews as a check and balance for our systems and processes. Thanks for the feedback.

August 24, 2023

Have been extremely pleased with customer service and the work performed. Everything seems to always take two days to repair, just have to get used to it. More

by DUANEELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Aug 25, 2023 -

Truck City Ford responded

Service excellence is something that Truck City prides itself on. Our service team is among the best in the state, and most customers are loyal and consistent. Thanks for your business, and your recommendation.

August 24, 2023

Hailey did a great job getting me in and out at the time she said she would. More

by LOGAN.DUKE98
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Maierhofer
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Aug 25, 2023 -

Truck City Ford responded

As a service advisor, Hailey sets the bar high for all the staff. She is consistent and takes excellent care of all her customers. She keeps you informed and is alert for any issues that may arise. We appreciate your business and your time.

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