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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,827 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,827 reviews

July 25, 2023

Service was great although it took a couple days to get to it and I had to leave it. Kind of inconvenient. But they did fix the problem so that's a plus. Robert Laughlin was the Service Advisor and he d More

by NTONDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jul 26, 2023 -

Truck City Ford responded

Service appointments can sometimes test our patience, and we appologize for the delay on your work. Our goal is to make it conveniient, timely and transparent. Robert is a terrific Service Advisor and will work hard to retain your business. Thanks for the rating.

July 24, 2023

Brought our F350 in for a safety recall part replacement, a brake job, 2 new tires and an oil change in preparation for 6 week drive to cooler climes. When we got home we realized there were multiple electri More

by DAVIDLAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Truck City Ford responded

“We appreciate you letting us know about your service visit and your feedback is very important to us. I have called and left voicemails for you. I look forward to speaking with you and resolving any other concerns you may have to your complete satisfaction. Sincerely, Mike Rodgers, Service Director.”

July 24, 2023

Service was great and quick. Nathaniel was extremely helping and prompt. Everybody at the service center was great. More

by Hal
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Truck City Ford responded

We appreciate your time to leave us a review after your recent service work. Nathaniel does a great job at keeping the customer informed, ensuring work is done right the first time, and taking care of any issues. We thank you for your business, and look forward to helping you again in the future.

July 24, 2023

The service provided was courteous, informative, and timely. Thank you for a very satisfactory experience. More

by ERGUIMBARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jul 26, 2023 -

Truck City Ford responded

Your feedback helps us stay on our toes to provide excellent customer service, and meeting the expectations of the customer. We use reviews as a way to improve our service, and make any necessary changes or adjustments. Robert stays on top of his customers to keep them informed and addresses any concerns.

July 23, 2023

Great experience buying a truck. Highly recommend. Stephen was very helpful making the transaction as seamless as possible and would buy again from him in the future. More

by SETHISCOPE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Jones, Stephen Polasek
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Jul 26, 2023 -

Truck City Ford responded

We want to thank you for your business and the feedback. We use the feedback to eliminate constraints in our processes and make changes if needed. Stephen does a great job, and will still serve after the sale if needed. We appreciate your business and the rating.

July 21, 2023

We ordered our F-350 truck and received it earlier than expected! Closing was organized and seamless. Marissa Horton was informative and helpful in reviewing the features of the truck. We'll be back to T More

by TC2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marissa Horton, Rick Camp ***** Five Star Service
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Jul 26, 2023 -

Truck City Ford responded

Thanks for your business, and your feedback on the custom order process. Marissa works hard for her customers, and will go to great lengths to satisfy and meet their needs. We appreciate the feedback, and will use it for check and balance against our current processes.

July 21, 2023

Great service as always! Pick up and drop off of my vehicle from home is a great convenience. More

by GRSMITH83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Jul 26, 2023 -

Truck City Ford responded

Thanks for your business, and your loyalty. Our service group is highly rated and reliable. The pick up service is relatively new, but has received great success.

July 20, 2023

always on top of the situation and updates mario the best yearly like clock work More

by BBA124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mario
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Jul 21, 2023 -

Truck City Ford responded

Mario always brings his best game to the table for all his customers. He keeps you in the loop, handles your work in a timely manner, and presents a transparent experience from start to finish. Our service group is among the best in the state and we are very proud of that reputation. Your feedback and that of other customers will continue to keep us alert to concerns or issues customers may have experienced. Thanks for your time and your review.

July 20, 2023

We have been buying cars and trucks from Truck City Ford since 1999. Eddie Haddad always works with us so we get what we want at a fair price. Mike Rodgers has turned the Service department around since he More

by BILLRICHARDS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Haddad
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Jul 21, 2023 -

Truck City Ford responded

We appreciate your time and your business. We use the reviews we receive as balane against our processes, etc. We are committed to providing excellent customer service in a timely, professional and transparent transaction. Eddie Haddad, Mike Rodgers and Nathaniel Lewis tie it all together with a bow for you. We sincerely appreciate the recommendation, and are here for any future needs you may have.

July 19, 2023

Excellent service. Had everything ready when we got there. I would highly recommend going to this dealership. More

by HARRISONSWELLSERVICE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Drabant
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Jul 19, 2023 -

Truck City Ford responded

Loyalty to the Ford brand and to Truck City is the goal of our service group. They are rated among the best in the area, and will work hard to earn and keep your business. Thanks for the feedback, and we look forward to seeing you in the future for service or sales.

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