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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,827 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,827 reviews

July 19, 2023

Would like better communication, I was told the spark plug issue was caused by metal being magnetized, the they needed to replace one of the coil packs. When I picked up my RV the only thing on the work More

by RABLYBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart
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Jul 20, 2023 -

Truck City Ford responded

“I appreciate you taking my phone call and the opportunity to explain your recent repairs in further detail. I’m glad your RV has been running fine now and I wish you a safe trip to Florida. Thank you, Mike Rodgers, Service Director.”

July 19, 2023

LJ Truck City did the service in a timely professional manner and at a fair price. The problem was solved and I was back on the road. I have done business with them for a very long time and purchased nume More

by WINDHAMJR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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Jul 20, 2023 -

Truck City Ford responded

Loyal customers are the bread and butter of any dealership, and we appreciate everyone of them. Your feedback is imperative for us to keep up the level of excellence we offer, and thanks for the five star rating. We are as close as a phone call for any future needs you may experience.

July 19, 2023

The best dealership ever from start to finish. Sarah Pope was awesome! The service dept was the best. I went to another dealership that was terrible. Leif Johnson was excellent. They took care of More

by TAMILA_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Jul 20, 2023 -

Truck City Ford responded

Our service group is among the best in the state, and we stand behind that reputation 100%. Your feedback on your visit will help us continue to mold our team and performance to maintain that level of excellence. We appreciate your business, and your time to help keep us on our game. We are here for any future needs you may have.

July 19, 2023

This is the second time I have come for an Oil and Filter change. I didn't have an appointment but Mario told me it would be about a two hour wait. I told him I wasn't available any other day and was willing More

by PPRITCH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Jul 20, 2023 -

Truck City Ford responded

Thanks for providing feedback on your recent Truck City Service team. A review is a tool we use to ensure we are doing the right things and providing excellent customer service, Our goal is to have transparency between the departments so as to avoid confusion and mistakes. Mario is a fantastic Service Advisor and you were in the best hands possible. Your business is important to us, and we look forward to an opportunity in the future to serve you again.

July 19, 2023

Truck City Ford is not only good for buying a car bpossibly even better for the service department. Their organization is just better organized and customer oriented than anywhere else I have ever do More

by CONNIEROBERTSON66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Sanchez
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Jul 20, 2023 -

Truck City Ford responded

Thanks for providing feedback on your recent Truck City Service team. A review is a tool we use to ensure we are doing the right things and providing excellent customer service, Our goal is to have transparency between the departments so as to avoid confusion and mistakes. Your business is important to us, and we look forward to an opportunity in the future to serve you again.

July 18, 2023

Great service. They needed to order parts and as soon as they came in I was able to drop my car off for service. Everything was fixed timely. More

by adrane41@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Polasek
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Jul 19, 2023 -

Truck City Ford responded

Thanks for your feedback and your business. The team is highly rated in the community, and will continue to work hard to keep your business. We use our reviews as a check and balance on our processes and staff. We appreciate the five star rating.

July 18, 2023

It took over 2 weeks to replace the recalled gas tank. When I brought it in it had a full tank, but when I picked it up it had a 1/4 tank and it costs me over $100 to fill it up again. More

by RGREG5
Recommend Dealer
No
Employees Worked With
Scott Jordan
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Jul 20, 2023 -

Truck City Ford responded

“Thank you for your response and I hope to speak with you at your earliest convenience. Any oversight on our part regarding your vehicle’s fuel level will be corrected to your complete satisfaction. I look forward to your call. Sincerely, Mike Rodgers, Service Director. 512-312-0104”

July 18, 2023

Professional and fast service . everything was done in a timely manner from drop off to pick. More

by TNDINGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
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Jul 19, 2023 -

Truck City Ford responded

When we get a review such as yours, it is hearwarming to read and pass on to leadership. We work hard to keep our work professional, timely and transparent. The team is dedicated to fixing the issue right the first time to avoid return trips. We appreciate your time, your business, and your feedback..

July 17, 2023

Scott worket with us so well that he made sure we had a safe camping trip fixing our camper. thank you, Scott. More

by MCBIKADI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Scott is a top advisor and is requiested daily by repeat customers.

July 17, 2023

Excellent service, great service tech and very little time me wasted waiting for the service to be completed More

by BJSTRANS2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating.

Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Scott is a top advisor and is requiested daily by repeat customers.

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