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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,836 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,836 reviews

July 08, 2023

Service delivered as described, timely and efficient service writer was business like and professional cool More

by JMULLER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avilla
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Jul 11, 2023 -

Truck City Ford responded

Our service team is among the best in the area, and will continue to provde excellent service for all customers. The team has proven to provide timely and efficient service with professional staff on hand. Thanks for your busiess.

July 08, 2023

Waiting area very comfortable and staff is ver knowledgeable and friendly. Definitely will recommend to friends and family More

by ISIDOROV
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
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Jul 11, 2023 -

Truck City Ford responded

We apprecidate your business, your time and your feedback. We work hard to provide an exceptional waiting are, prompt and timely service for the customer, and a super staff. We appreciate your recommnedation,and will be here for any future needs.

July 07, 2023

Richard was very good at my appointment. I like the videos sent of my issues of my truck. More

by MESCO120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in service
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Jul 11, 2023 -

Truck City Ford responded

Our service group is filled with top professioanls dedicated to providing your service right the first time to avoid return trips. We are among the best in the state, and will continue to work hard to keep your business. Thanks for your time and your feedback.

July 07, 2023

Fast friendly and informative. Walk around videos and communication was clear and informative. Highly recommend More

by POLASEK35
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Truck City Ford responded

Thanks for the review and the recommendation for Truck City Ford Service group The team works hard to earn your business, and retain it through flawless work on your vehicle. We use reviews as an opportunity to make any changes needed in our processes and ensure we are timely, thorough and transparent in our dealings.

July 07, 2023

Exceptional at-home service. Came to check a warranty issue, and ended up resolving another issue that had been frustrating me for some time. More

by B.ARNDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiah
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Jul 11, 2023 -

Truck City Ford responded

We implemented our Mobile Service within the last twelve months, and it is a highly successrful service from Truck City. We appreciate your business,and are glad we were able to fix your issue and locate another issue while there. We are here for any future needs you may encounter.

July 07, 2023

Service rep did a great job. Very nice and professional. Would send people to him. More

by HOWARDH1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 11, 2023 -

Truck City Ford responded

Scott is a true professional with vast array of knowedge, works to keep you updated on progress, and keeps the transaction simple and timely. He prides himself on a great visit, and will work to retain your business. Thanks for your time, loyalty, and your business.

July 07, 2023

Took a competitive offer to them and they failed to match it, after insisting I needed to be there. Take a trip to bluebonnet instead.Jeremy and Scott played good cop/bad cop in attempt to take less on my tr More

by Connor Campbell
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Scott Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper
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Jul 11, 2023 -

Truck City Ford responded

Thank you for coming in and for your honest review. I can’t apologize enough that you felt Jeremy and I were playing good cop/bad cop. We had legitimate differing opinions on your trade in and talked it through at length. I’m glad you enjoyed our hospitality and the Funyuns. If we can ever be of assistance in the future, please don’t hesitate to reach out to me directly. I’ll help anyway I can. Scott Robinson, General Manager, Truck City Ford. 512-312-0800 Scott Robinson General Manager Truck City Ford Variable Operations Director Leif Johnson Group 512-312-0800 Office 512-743-3516 Cell

July 06, 2023

The dealership was great and easy to deal with, would definitely buy a car there again. More

by SCHREIHANS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones
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Jul 11, 2023 -

Truck City Ford responded

We pride ourselves on being simple and transparent in all our deals. The customer has lots of options to purchase a vehicle, and we appreciate your choice in Truck City. Thanks for your business and your feedback.

July 06, 2023

Had an issue with oil in skid plate that then leaked onto our garage floor. Richard is having me bring the vehicle back in so they can make it right and get the oil cleaned up. He didn't even hesitate. We ap More

by KDSAUNDERS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jul 11, 2023 -

Truck City Ford responded

Richard is a professional,and will work quickly to solve any issues that may arise due to service. The team is dedicated to provviding the best service and retaining customers. We do apologize for the error, and will work hard to get it corrected for you. Thanks for your faith and loyalty in Truck City Ford service group.

July 06, 2023

Daniel Santiago was a great help! He got me in and out in no time. He even texted to make sure my Explorer was doing ok after my appointment. I’ll definitely use this dealership a More

by DWOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
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Jul 11, 2023 -

Truck City Ford responded

Daniel Santiago is among the best in our service group, and will always work to keep you informed, advise for an work needed, and ensure your vehicle is done right the first time to avoid return trips for corrections. We appreciate your business and look forward to seeing you at your next service interval.

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