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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,827 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,827 reviews

July 06, 2023

Daniel Santiago was a great help! He got me in and out in no time. He even texted to make sure my Explorer was doing ok after my appointment. I’ll definitely use this dealership a More

by DWOR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
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Jul 11, 2023 -

Truck City Ford responded

Daniel Santiago is among the best in our service group, and will always work to keep you informed, advise for an work needed, and ensure your vehicle is done right the first time to avoid return trips for corrections. We appreciate your business and look forward to seeing you at your next service interval.

July 06, 2023

Had an issue with oil in skid plate that then leaked onto our garage floor. Richard is having me bring the vehicle back in so they can make it right and get the oil cleaned up. He didn't even hesitate. We ap More

by KDSAUNDERS
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jul 11, 2023 -

Truck City Ford responded

Richard is a professional,and will work quickly to solve any issues that may arise due to service. The team is dedicated to provviding the best service and retaining customers. We do apologize for the error, and will work hard to get it corrected for you. Thanks for your faith and loyalty in Truck City Ford service group.

July 05, 2023

Always have great service and friendly staff at this dealership! I continue to go out of my way to get my vehicle serviced here over any other location. More

by KATEOUSEY1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 11, 2023 -

Truck City Ford responded

Our service group is among the best in the state, and we are proud of the entire team. We appreciate your loyalty, and we will continue to work hard to keep your business.

July 04, 2023

The service department was very friendly and personally. All my questions were answered and explained to where I could understand them. They did all the work that I requested and more, I wish to thank them More

by BPERKINSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Jul 05, 2023 -

Truck City Ford responded

The service group at Truck City Ford is among the best in the state. Customers are always happy, and the reviews help keep us in check for processes. The team is trained to be able to field questions and provide the right information. We appreciate your business, and will hard to keep you as a customer.

July 04, 2023

Excelente agencia, así como su personas muy amables y la calidad de sus carros es ecxelente More

by edi.velazquez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ufcu, Daniel Rodriguez
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Jul 05, 2023 -

Truck City Ford responded

Apreciamos su negocio y esperamos superar cualquier necesidad futura que pueda tener. Gracias por su negocio.

July 04, 2023

Great service, Nate was good kept me informed on the status of my truck would go back again. More

by art.reyes1836
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Truck City Ford responded

Art, Nate is a great Service Advisor, and will always work hard to ensure the work is timely, you are kept informed, and done right the first time. Our team is dedicated to top performance, and is among the best in the state. We appreciate your business, and thanks for the rating.

July 04, 2023

Good work don on time and the same day the person the help me did and answer the questions I need it More

by JVAL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin Service Advisor
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Jul 05, 2023 -

Truck City Ford responded

Thanks for your business and your feedback. The team is dedicated to top performance, and will always work hard to retain your business. Thanks for the rating.

July 04, 2023

They tried to fix 2 recalls without tell or call me. Also, they failed to contact me as soon as they done with the oil change. I had to go back and ask them. The service was good just they need to be mo More

by MARCOARIOS84
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 05, 2023 -

Truck City Ford responded

“Thank you for taking my phone call and speaking with me regarding your concerns. I apologize again that it was not communicated properly on how long the recalls would take and we look forward to finishing your remaining recall when the parts arrive. We appreciate your continued business with us and I look forward to meeting you on your follow up visit. Sincerely, Mike Rodgers, Service Director.”

July 04, 2023

Andy was fantastic and easy to work with. They went above and beyond to make sure we were happy with our purchase More

by jeremy99brown
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Andres Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Truck City Ford responded

Jeremy, we appreciate your business, and your feedback. All reviews are taken seriously and used to improve our processes, communication, and enhance customer satisfaction. We are dedicated to improving the public perception of the Auto Industry one customer at a time. Thanks for your rating and your business.

July 03, 2023

This does is amazing so much better then the ford I bought my car at. Much more friendly and actually take your concerns and fix them!!! They got a life long customer as long as I have a fire!! More

by DYLANQUEEN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
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Jul 05, 2023 -

Truck City Ford responded

Thanks for your business, and your feedback. the team is dedicated to a positive experience, and getting it right the first time.

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