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Truck City Ford

Buda, TX

Overview
Employees
Reviews
Vehicles
4.9
2,827 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,827 reviews

June 29, 2023

Kept me updated the entire time I was waiting and made sure that if I had any questions that he could not he went to get the answers I asked for. From the day I bought my truck from Truck City I’ve been i More

by JAMESHART0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jun 29, 2023 -

Truck City Ford responded

Your feedback is very important, and helps us drive the message out to the customers that we are professional, timely, and transparent in all dealings. One of our Mission Statements is to change the perception of the auto industry one customer at a time if needed. Scott does a super job,and is often requested by customers. Thanks for your business, your time, and your rating.

June 29, 2023

This car dealership exceeded all my expectations with their exceptional customer service. Even over the phone they were super friendly and helpful. This was the third dealership I had visit looking for a More

by ESTEBAN.FUENTES667
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Jun 29, 2023 -

Truck City Ford responded

Esteban, we are committed to each and every review we receive will help us improve our service, and help change the public perception of the auto industry as a whole. The team works diligently to keep your updated and informed about your service. We appreciate your business and your review.

June 29, 2023

Service is fast and people are friendly and knowledgeable. Many available times to choose from More

by BRYANPOON1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jun 30, 2023 -

Truck City Ford responded

Thanks for your feedback and your time to write a review on Truck City Service. The team works hard behind the scenes, and they work cohesively with all the other departments. We will continue to work hard to improve public perception of the Auto Industry, and this is part of our company Mission Statement. Thanks for your business.

June 29, 2023

Got my info and continued the process quickly got all the information i needed in a timely manner More

by fernandomtz102315
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek
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Jun 30, 2023 -

Truck City Ford responded

Stephen Polasek is very knowledgeable and professional during all his transactions. He works with all the departments very cohesively to get the best results for the customer. Thanks for your business and the rating.

June 29, 2023

They are FAST & FRIENDLY! !! They took care of my concern and gave me exceptional customer service. More

by SRANCH22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Jason Harper, Freddie Brown, Jospeh Hart
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Jun 30, 2023 -

Truck City Ford responded

We appreciate your business, and your rating. The team works behind the scenes and transparent with the customers to ensure high quality customer service for everyone. The service group is rated very high, and is one of the best in the state.

June 28, 2023

All good , coming for Austin, a little further to drive but we’ll worth it More

by JSTANFORD0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy McCreadie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, John Jones, Brian Garcia, Monica Kinas
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Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

Great communication and accurate on quoting. Richard did a great job of breaking everything down and keeping me informed. More

by AARONLEONARD7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jun 28, 2023 -

Truck City Ford responded

Aaron, thanks for letting us know that your service appointment at Truck City worked out well for you. The team is known for their attention to detail, professionalism, and timely execution. We are working daily to improve our customer service experience more through use of reviews, etc.

June 28, 2023

A+A+A+A+A+A+A+A+A+A+A+A++A+A+A+ More

by DTATX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard H
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Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

Richard Heuser took good care of me and my car. He started the service as soon as I arrived for my appointment and I was out in only 45 minutes. Good job to all!! More

by FRANKIECARL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hauser
Report | Print
Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

Travis Guerreo provided timely updates on the service, which was completed in the expected time. Worth the trip from Austin. More

by REY7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
Report | Print
Jun 29, 2023 -

Truck City Ford responded

Your feedback is very important, and helps us drive the message out to the customers that we are professional, timely, and transparent in all dealings. One of our Mission Statements is to change the perception of the auto industry one customer at a time if needed. Travis does a super job, and is often requested by customers. Thanks for your business, your time, and your rating.

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