Truck City Ford - Service Center

Went in for recall work, which should have very routine. Ended up having to go in three times, either because they didn't have parts, or because they'd just forgotten to do some diagnostic on an earlier Ended up having to go in three times, either because they didn't have parts, or because they'd just forgotten to do some diagnostic on an earlier visit. Once they said they would call me back when a part came in... then didn't order the part. Another time they forgot I was in the waiting room and didn't tell me that my car was ready. Really horrible service. More

Good service rep but took 2 hours to get oil change and state inspection. Hard to plan that long a time for regular maintenance state inspection. Hard to plan that long a time for regular maintenance More

They did fit us into their schedule (while traveling with our RV), but it still took two days to diagnose we had faulty plug leads, which I think is just too long specifically when I intimated we had an HT s our RV), but it still took two days to diagnose we had faulty plug leads, which I think is just too long specifically when I intimated we had an HT spark issue under load conditions. Engine runs perfectly when sitting stationary and revving the engine with no load. More

Good service, good turn around time. But to miss place a customer's truck key. Not So Good. But to miss place a customer's truck key. Not So Good. More

Very efficient and on time. Did not have to wait for the tire rotation. Had an appointment and truck city was on time. Did not have to wait for the tire rotation. Had an appointment and truck city was on time. More

We’re very close to Austin, but the service at Truck City with Steve felt the same as when I worked with a small town dealer’s service department. Work was done fast, transparently, and I felt treated with r with Steve felt the same as when I worked with a small town dealer’s service department. Work was done fast, transparently, and I felt treated with respect. More

Scott Jordan was the best today. Fantastic customer service, something you don’t see in this day and age. It’s good to have a service advisor that is friendly, professional and happy Fantastic customer service, something you don’t see in this day and age. It’s good to have a service advisor that is friendly, professional and happy to see you. If he was running for president I would vote for him. More

Efficient and friendly staff and vehicle finished on time. Daniel Santiago checked the recall and explained the process and gave us his card with direct line. And responded to my email immediately. time. Daniel Santiago checked the recall and explained the process and gave us his card with direct line. And responded to my email immediately. More

Excellent! Very friendly people and fast service. I brought my motor home in for oil change and to be checked out for travel. The waiting area was clean and n Very friendly people and fast service. I brought my motor home in for oil change and to be checked out for travel. The waiting area was clean and neat and we were treated like friends. Will definitely go back! More

They were able to take me as a walk in and have the vehicle repaired with in a day. vehicle repaired with in a day. More