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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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September 22, 2023

My adviser was amazing I was updated with the repairs quickly, fast turn around on repairs. More

by VINCENT.E.MOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
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September 22, 2023

Took care of all issues. Richard was very informative and he didn't make promises he couldn't keep. I appreciated his professionalism. I will definitely come back! More

by RTUCKERR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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September 22, 2023

Excellent customer service! Highly recommend. Noe was a pleasure to work with. I’ll definitely go back! More

by TEAMROPERDUARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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September 22, 2023

The problem was fixed. I am completely satisfied. Courteous and prompt service. Thank you very much. More

by HARPERJOEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Scott Jordan, Monica Kinas, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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September 21, 2023

great job took care of all my needs. Travis kept me up to date and got my car delivered to my home. More

by MANDERSEN1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero 5 stars
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Sep 22, 2023 -

Truck City Ford responded

Travis is top of the line for a Service Advisor. he is always on top of all the work, and keeps the customer in the loop. Thanks for your business and the review.

September 21, 2023

Hailey was a great service advisor. I highly recommend Truck City Ford for your service needs. They made it easy and dropped off my car for me when it was done. More

by marloween
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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Sep 22, 2023 -

Truck City Ford responded

Thanks for your business and your feedback. Solid reviews are a blessing to receive, and they are plentiful for Hailey. She deliveres top notch service, keeps the customer informed, and remains constantly alert for any changes. We appreciate your time and your loyalty.

September 21, 2023

I worked with Travis Guerrero in the service department, and he was exceptional. He kept me posted on the progress of my service and provided a video of the brakes and tires check. More

by G.DENBOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerreo
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Sep 22, 2023 -

Truck City Ford responded

What can be said about Travis except that is top of the line Service Advisor. his knowledge is vast, his demeanor is professional, and he is tenacious about the work being done. Providing the video is one more type of customer service we provide. Thanks for your review and your business.

September 20, 2023

Richard did an awesome job as always. Thanks! I’ll be returning to buy my next truck! More

by CARY.HICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
Report | Print
Sep 22, 2023 -

Truck City Ford responded

Congrats on your great service visit to Truck City. Richard is a top service advisor, and will ensure work is done right the firat visit to avoid costly re-trips for the customer. Thanks for your business and your review.

September 20, 2023

Sarah Pope was amazing! She is why I will use you again. Please let her know! More

by CHERYLANNHARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Sep 22, 2023 -

Truck City Ford responded

Sarah is a rock star in the Service world. She is knowledgeable, professional, and provides excellent customer service. Thanks for your loyalty, and we will see you on your next visit.

September 19, 2023

Travis was very helpful. He was able to order my tire and get it installed. More

by RDKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Sep 20, 2023 -

Truck City Ford responded

You were working with one of the top advisors with Travis, and he never disappoints any customer. The dealership is rated highly for our sales and service, and we appreciate your time to provide us some feedback. if we can be of service in the future, please don't hesitate to reach out.

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