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Truck City Ford - Service Center

Buda, TX

4.9
1,704 Reviews

1,704 Reviews of Truck City Ford - Service Center

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September 16, 2023

had a very long wait and the service manager did not charge me for the oil change due to a long wait Great service I will always be back and only to Truck City Ford! Sincerely, Wm. Kevin Coleman More

by KCOLEMAN3@austin.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Sep 18, 2023 -

Truck City Ford responded

Kevin, we sincerely appreciate your time to write a review and provide some feedback on your service visit. Scott is one of the best, and will never disappoint for your work. He is professional, timely and transparent at all times. Thanks for the rating, and we look forward to your next visit.

September 16, 2023

The oil change service and inspection were done in a timely manner. Thank you for reviewing all the results with me. Good job! More

by MREYES3_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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Sep 18, 2023 -

Truck City Ford responded

We appreciate your business, and thanks for the feedback. Hailey will always work hard for your continued business, and is a true professional. We pride ourselves on keeping the customer in the loop, and keeping the work timely. Thanks for the rating.

September 16, 2023

Great service and help with getting a loaner. The service advisor was very helpful and genuinely seemed to want my car fixed and helped with scheduling to better suit my needs. Will continue taki More

by DPATENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey M
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Sep 18, 2023 -

Truck City Ford responded

Your time and business are very important to the Dealership, and we thank you for the chance to service your vehicle. Hailey does a great job, and will always provide superior customer service. Our goal is to change the public perception of the Auto Industry even if only one customer at a time. We look forward to the next visit with you.

September 15, 2023

Everything promised, on time, well informed as to the progress on my truck yada yada yada ! More

by ROBERTBIRDHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Truck City Ford responded

Robert, we are delighted everything worked out well on your service visit. The goal of our dealership is to provide excellent customer service, meet all your needs, and keep you informed through the process. Thanks for the feedback, and we look forward to seeing you on your next visit.

September 15, 2023

Scott did a awesome job with my truck being serviced and gave me updates over the phone. More

by LOPEZ_49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Sep 18, 2023 -

Truck City Ford responded

Thanks for taking time to leave us a review and provide some feedback on your visit to Truck City. Scott is highly recommended and has a large following of happy customers. We are here for any future work you may need or continued maintenance..

September 15, 2023

Great customer service and timely response or follow ups. Even called to see if something was still under warranty and covered. More

by KJCHOW153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Sep 18, 2023 -

Truck City Ford responded

We appreciate your feedback from your recent Truck City service visit. Noe does a terrific job with all the customers, and will keep you in the loop for all work. The team is well trained, and works well with other departments. Thanks for your time!

September 15, 2023

Great service from Blake. Great communications and updates about my recall for a computer update and took care of a warranty issue in about 40 minutes! More

by TXPICNIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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September 15, 2023

Got all my work done to my truck. It was extensive and it took more days than I wanted but the guys were great and communicated with me every step of the way and I walked away with a More

by ANDREW.BARRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Report | Print
Sep 18, 2023 -

Truck City Ford responded

Thanks for giving us feedback for your recent Truck City service appointment. Noe is a professional monitoring the work done for your vehicle and ensuring your work is quality and timely. We look forward to the next opportunity to help you with service or sales.

September 15, 2023

They did a great job taking care of my recall repair and the related damaged parts. Now it's all fixed for good. I'm grateful to have a safe and operational A/C again! More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Thetford, Mario Fuentes
Report | Print
Sep 18, 2023 -

Truck City Ford responded

We are glad that we worked your repair and recall for you, and look forward to more opportunities as they arise. The AC is definitely a "must have" in this summer Texas heat. We are here if you need anything else. Thanks for the review.

September 15, 2023

Wonderful experience! Great people! I got my dream car at a great price! Thank you! More

by Katie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Sep 18, 2023 -

Truck City Ford responded

Katie, thanks for your feedback and we could not be happier that you got your dream car from Truck City Ford. Our goal is to listen to the customer, and make recommendations based on that feedback. Congrats on your purchase, and we are as close as a phone call for any service needs as well.

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