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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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September 15, 2023

They did a great job taking care of my recall repair and the related damaged parts. Now it's all fixed for good. I'm grateful to have a safe and operational A/C again! More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Thetford, Mario Fuentes
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Sep 18, 2023 -

Truck City Ford responded

We are glad that we worked your repair and recall for you, and look forward to more opportunities as they arise. The AC is definitely a "must have" in this summer Texas heat. We are here if you need anything else. Thanks for the review.

September 15, 2023

Wonderful experience! Great people! I got my dream car at a great price! Thank you! More

by Katie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Sep 18, 2023 -

Truck City Ford responded

Katie, thanks for your feedback and we could not be happier that you got your dream car from Truck City Ford. Our goal is to listen to the customer, and make recommendations based on that feedback. Congrats on your purchase, and we are as close as a phone call for any service needs as well.

September 15, 2023

Everything promised, on time, well informed as to the progress on my truck yada yada yada ! More

by ROBERTBIRDHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Truck City Ford responded

Robert, we are delighted everything worked out well on your service visit. The goal of our dealership is to provide excellent customer service, meet all your needs, and keep you informed through the process. Thanks for the feedback, and we look forward to seeing you on your next visit.

September 15, 2023

Mr. Heuser was friendly and courteous upon my arrival. He was efficient and diligent as he kept me informed through out the auto service. Can’t get no better than that. More

by YOLANDAMEJIA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Sep 18, 2023 -

Truck City Ford responded

Richard does a great job for his customers ensuring the work is accurate, timely, and done professionally for every customer. He is a true professional, and is a valued staff member. Thanks for your business.

September 14, 2023

We didn’t have an appointment but Richard Heuser helped us get our Bronco in for an oil changed. He called with information about a recall and recommendations for the near future, such as the wiper blades. More

by SALDANA1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Sep 15, 2023 -

Truck City Ford responded

Richard is a professional all the way through from regular maintenance work to making the right recommendations for the customer. He works hard to earn your business, and will always keep you informed of next steps. Thanks for the feedback.

September 14, 2023

Friendly staff that we’re seeking to meet my needs. Found what I as looking for. More

by SNJCOVEY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Polasek, Scott Jordan
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Sep 15, 2023 -

Truck City Ford responded

Congratulations on your purchase from Truck City, and we appreciate your time to give us some feedback. The team works hard to find the right vehicle with the right deal for customers. Thanks for the feedback and rating.

Sep 15, 2023 -

SNJCOVEY responded

I enjoyed the whole truck buying experience at Truck City Ford. Everyone in that place was friendly, helpful, and patient as I considered options. Thank you for your help.

September 14, 2023

Travis always takes good care of me. He needs a raise !thanks Travis for your help More

by WCBOLLMAN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerra
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Sep 15, 2023 -

Truck City Ford responded

Thanks for your feedback, and we appreciate your business. Travis is the ultimate Service Advisor and has a reputation for his superor work. He works hard to ensure correct work, makes only the necessary recommendations, and will keep you informed along the way. Your business is important, and a big thanks from Truck City.

September 13, 2023

They were prompt in getting the service. I would recommend them for your Ford repair needs. More

by WINDHAMJR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo and Joe mobile service
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Sep 15, 2023 -

Truck City Ford responded

Thanks for the review and feedback. Our service team works hard to earn and keep your business. The mobile service is a true benefit for the customer, and we are proud to provide this service in addition to the dealership. We appreciate the recommendation.

September 13, 2023

Truck City makes sure to get repairs done quickly and correct the first time. Great service team. More

by HAILEYM159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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September 12, 2023

Excellent customer service. Kept me updated on the status of my vehicle. Provided tips for making checkout easy since I have maintenance plan. More

by CLGRAY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Sep 15, 2023 -

Truck City Ford responded

You worked with on of our top Service Advisers i with Scott. He has a great amount of loyalty customers not only to the brand, but to the level of service he provides. He works cohesively with other teams to ensure quality service. We appreciate your feedback and the recommendation.

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