Truck City Ford - Service Center

A HUGE shout out to the service department. Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story... Let me just say that Nate (Service Advisor) and Mike (Serv Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story... Let me just say that Nate (Service Advisor) and Mike (Service Director) went above and beyond to ensure that I walked away as a satisfied customer. The fact that my vehicle is not even a Ford speaks volumes. They could've told me that it wasn't their problem and sent me on my way but they didn't. They did more than was necessary and I hope they get the recognition that they truly deserve. I mention my vehicle isn't a Ford because they work on other brands and customers should know this and give them a chance to earn your business. However, call first to make sure it's something that they can, in fact, work on for you. I promise you will not be disappointed with the customer service you receive. Thank you, Nate and Mike, for going the extra mile to make a customer happy. If I decide to buy a Ford next, I will make sure the GM knows it's because of the service you provided! More

Always a pleasure doing business here. John Jones is the best thing to happen for the car business. John Jones is the best thing to happen for the car business. More

Travis was outstanding in every possible way. Professional and a great communicator. Because of him, I will continue to come back to Truck City. Professional and a great communicator. Because of him, I will continue to come back to Truck City. More

The service department did a great job communicating the status of my repair and delivered as promised. status of my repair and delivered as promised. More

Fast service and very helpful ,courteous, on point and keeps you updated and respectfully .o keeps you updated and respectfully .o More

TCF has been taking care of my Escape for the last 3+ years and Travis has been an excellent Service resource. The crew and mechanics have went above and beyond to facilitate our vehicle repair and rout years and Travis has been an excellent Service resource. The crew and mechanics have went above and beyond to facilitate our vehicle repair and routine service. While other dealerships have months of wait time to get an appointment for routine service, TCF was only a few days wait. Thank you TEAM! More

The service team was awesome. Sergio and for sure Hailey know to take care of their customers. Sergio and for sure Hailey know to take care of their customers. More

Truck City has taken care of my vehicles for more than 20 years. Very clean, professional, and eager to serve the customer. years. Very clean, professional, and eager to serve the customer. More

Can always depend on them to get things done for me In a timely manner always been satisfied with the work timely manner always been satisfied with the work More

Pleased with the overall experience. Easy to make appointment, easy check in, and I like the communication via text. Easy to make appointment, easy check in, and I like the communication via text. More