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Truck City Ford - Service Center

Buda, TX

4.9
1,703 Reviews

1,703 Reviews of Truck City Ford - Service Center

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August 25, 2023

Travis is very professional and takes the time understand the issue/needs for my car repair. The service staff at Truck City Ford is always very friendly and professional, wont take my vehicles elsewhere. More

by PMOORE534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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August 25, 2023

Professional staff, quick turn around. Very happy with the results. Just a little far from my place More

by GUANGYU.SUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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August 24, 2023

Have been extremely pleased with customer service and the work performed. Everything seems to always take two days to repair, just have to get used to it. More

by DUANEELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Aug 25, 2023 -

Truck City Ford responded

Service excellence is something that Truck City prides itself on. Our service team is among the best in the state, and most customers are loyal and consistent. Thanks for your business, and your recommendation.

August 24, 2023

Hailey did a great job getting me in and out at the time she said she would. More

by LOGAN.DUKE98
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Maierhofer
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Aug 25, 2023 -

Truck City Ford responded

As a service advisor, Hailey sets the bar high for all the staff. She is consistent and takes excellent care of all her customers. She keeps you informed and is alert for any issues that may arise. We appreciate your business and your time.

August 24, 2023

Nate was very good about communicating with us. Communication is key when you have your car in the shop. More

by JOSHMITCHEL75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Truck City Ford responded

Nate is one of our highly qualified Service Advisors, and will always work with the customer to ensure we spot any issues for your vehicle. We agree that communication is key and the lack of communication can cause anxiety for anyone. We use the reviews as a check and balance for our systems and processes. Thanks for the feedback.

August 22, 2023

Very good customer service, I would recommend to other people. I liked that everything was being explained while they worked on my vehicle. More

by FRANK.RODRIGUEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart, Jonathan Henry, Charity Miranda, Joe Vanek
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Aug 24, 2023 -

Truck City Ford responded

Frank. thanks for the recommendation, and we appreciate your business. Loyal customers are the backbone of every dealership, and we will continue to work hard to keep your business. It is our job to keep the visit timely, transparent, and professional at all times. Thanks for the rating..

August 22, 2023

Scott was knowledgeable, attentive to details, fast and efficient. It doesn't get any better than that! More

by HOWARDHELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 22, 2023 -

Truck City Ford responded

Howard, we feel very fortunate to have such a valued employee as Scott Jordan. He never disappoints his customers, and is highly requested. We appreciate your time, your business, and your feedback. Thanks again!

August 22, 2023

Scott and Mike were very attentive and explained things thoroughly. They both went out of their way to personally check things on the vehicle. Excellent customer service! More

by GREG52240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Aug 24, 2023 -

Truck City Ford responded

Scott is a top Service Advisor and always sets the example for the others by working hard, keeping his customers informed, and delivering excellent customer service. It is our job to check everything and avoid additional trips and costs. Thanks for your business and the rating.

August 22, 2023

Very knowledgeable, professional worked with me every step of the way to make sure i was satisfied with my purchase. More

by DLHAMILTON6
Recommend Dealer
Yes
Employees Worked With
Adrian
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Aug 22, 2023 -

Truck City Ford responded

We value Adrian's knowledge, professional attitude, and is a valued staff member. He is always going above and beyond to ensure customer satisfaction on every level. It is important that we offer timely service, a professional atmosphere, and genuine customer service at every step of the way. Thanks for your time, your business, and your feedback.

August 21, 2023

Truck City Ford consistently exceeds my expectations. Thank you, Nate, Mario, Marrissa, and the entire Team! More

by Aggie in Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marrissa Horton
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