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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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August 18, 2023

Other than wishing I could turn off the tv sets in the waiting area, I’ve got no critical comments to make — More

by MJOHNSTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. N. Other
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August 18, 2023

Service was great and the communication was exceptional. Overall I was impressed by the level of professionalism. More

by TKAS128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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August 18, 2023

They did a great job. I dropped off my vehicle and someone drove me home while they worked on it. It was repaired quickly and under warranty. My Service Advisor was Ric More

by MWELCH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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August 17, 2023

fast friendly service and Mario is the BEST and the shops work is 2nd to none More

by gwhite11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Aug 18, 2023 -

Truck City Ford responded

We apperciate the feedback and your rating for our Service Group. They are among the best in the area, and work hard to fix problems right the first time to avoid additional trips/costs. Mario is a top notch advisor, and will never steer you wrong with your vehicle.

August 16, 2023

Daniel was great! Very helpful & professional. He took the time to assess my needs, and More

by CHRIS@BLUEOCEANPS.CO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
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Aug 17, 2023 -

Truck City Ford responded

Daniel is a true professional who not only listens to the customer, but will go beyond expectations to ensure we find the right vehicle for you. He is willing and able to field questions or address concerns. Your business and your time are important, and we appreciate your rating.

August 16, 2023

Service department successfully diagnosed and solved the problem the first time. Also, they were able to deliver my vehicle late on Friday when I had agreed to early the following week. Very Pleased. More

by DARYLJENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Vasquez, Jr. - 5 Stars
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Aug 17, 2023 -

Truck City Ford responded

Daryl, sounds like our service group was able to find the problem and fix it right the first time. Our service group is among the best in the area, and we appeciate your business. Delivery of the vehicle is part of the service. Thanks for the rating.

August 16, 2023

Great communication, honest people, I was able to get an appointment within a week or so. I will definitely continue to do business with them. More

by SUSRIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart, Jonathan Henry
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Aug 17, 2023 -

Truck City Ford responded

The team works hard to keep the lines of communication open to prevent any surprises We work hard to be able to meet appointments and keep them professional and timely. Thanks for your business.

August 16, 2023

Dropped my truck off on Monday and it was perfect and ready for pick up on Wednesday. More

by BARONCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 17, 2023 -

Truck City Ford responded

We appreciate your business, and are delighted we could do a timely turnaround on your vehicle. The service team works hard to ensure fixing it right the first time to avoid costly trips. We are as close as a phone call for any future needs.

August 15, 2023

Daniel was very good in analysis of the problem and giving options. I purchased a new car, but did not consider FORD as this would have been the 4th transmission in my 2014 Fusion Hybrid. More

by TOM4907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Truck City Ford responded

We appreciate your business, and are glad you found a vehicle that meets your needs and expectations. Thanks for the rating.

August 15, 2023

Quality service and Nate was very knowledgeable and kept me updated on my service process. More

by SOWENS045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Truck City Ford responded

Nate does a terrific job and will always work to make sure things are done right and on time. Our dealings are simple and transparent for the customer. Thanks for your time and your business.

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