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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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August 15, 2023

What a great experience! The communication was amazing, the personnel that I dealt with were experienced and knowledgeable, the service was quick and the prices were reasona More

by SEPONDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila, Charley
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Aug 15, 2023 -

Truck City Ford responded

Your review speaks volumes about our service group and the work they provide to the public. We are reputable and determined to provide great customer service to everyone. We appreciate your time, your business, and the chance to serve you again in the future.

August 14, 2023

Travis Guerrero was fantastic to work with. Very professional, answered all my questions and was prompt in responding to my concerns. I highly recommend him and your service department. More

by JRSIEMERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Aug 15, 2023 -

Truck City Ford responded

Thanks for being a great customer. Your time and your business are important, and we will continue to do the best to keep your business. Travis is a great Service Advisor, and will go the extra mile to ensure all work is done accurately and timely. We appreciate your business.

August 14, 2023

They have great service, no problem with communication, the repair was done quick ,and drives like a dream now More

by JOVANMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Aug 15, 2023 -

Truck City Ford responded

Roger, thanks for taking your time to write a review and leave us feedback for your recent Truck City Ford. You will love our new F-150 King Ranch as they are highly sought after in today's market. Robert is working hard to earn and keep your business, and we want to provide the best possible customer experience. We appreciate your business, and your time.

August 14, 2023

Excellant people to do business with. I would reccomend trying out for your next new or used vehicle. More

by RAYMAN172
Recommend Dealer
Yes
Employees Worked With
Oscar, John Jones
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Aug 15, 2023 -

Truck City Ford responded

Thanks for the recommendation, and we will work hard for new customers so we don't let you or them down. Our goal is prompt and professional service with excellent customer service. thanks for the rating.

August 14, 2023

The dealership allowed me to drop off my diesel for a service without an appointment. They then took a week to get my truck done and I had no word from my service advisor. Second time I’ve had a tire r More

by SCOTTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 15, 2023 -

Truck City Ford responded

We are always happy to work customers in when the spots are available. Your time is important and your schedule is full for most customers. Thanks for trusting us to do your work, and we will keep working to continue to earn your business.

August 11, 2023

I always receive excellent service! Thank you Mario Fuentes & the awesome Truck City Ford service department staff! More

by PAULADTRUDEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

Nate was awesome he took care of me when I was broke down 2 hours from home and got my vehicle back in 24 hours More

by LANCEFRANTUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

Travis was polite, knowledgeable and helpful. My car was taken in right away the work was completed fast and I was on my way. So far it is running well, for an older 2014 Ford with over 212000 m More

by CLEARVIEW360
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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August 10, 2023

For a large dealership, it was a very pleasant experience. Very nice people everywhere. Must be a well managed company that keeps their employees happy. More

by CAP10JIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

The dealership does work hard to keep our staff happy, and our mission statement exhibits that very thought. We work to be employee centric, stay involved in our community, and have an unyielding business practice. Thanks for your time, and your business.

August 10, 2023

Great service. Nate Lewis was very thorough in his explanation on what to expect with the truck. He also made it clear about my 3rd party extended warranty and any More

by AMPHOENIX05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Truck City Ford responded

Nate does a terrific jobs with all his customers keeping them in the loop, answering questions, and keeping the work timely. He can field questions and ensure your work in done correctly. We appreciate your business and your time.

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