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Truck City Ford - Service Center

Buda, TX

4.9
1,704 Reviews

1,704 Reviews of Truck City Ford - Service Center

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August 09, 2023

The very best staff and people! I could not ask for better treatment! Highly recommend. Valet services was a huge plus. More

by filley7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pope, Charlie
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Aug 11, 2023 -

Truck City Ford responded

Your recommendation means a great deal to the dealership, and we will continue working hard to keep your business. We are among the best in the state, and are always looking for new ways to satisfy the customers. Thanks for the recommendation.

August 09, 2023

Scott Jordan and Robert Laughlin were great to work with. Got my transmission taken care of. More

by CROBIL75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin, Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

Your business is very important to us, and thanks for the feedback. We are delighted to have the opportunity to work for you, and look forward to another opporunity in the future.

August 08, 2023

other than taking a long time to get the part, the mobile service was very responsive More

by DAN@EMFLAG.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager
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Aug 11, 2023 -

Truck City Ford responded

We appreciate the opportunity to service you with our Mobile team. This is a new concept, and we are working hard to perfect it. Some parts are delayed due to manufacturing back-up or shipping erros, and please accept our apology for the inconvenience. We appreciate your feedback and the rating.

Aug 11, 2023 -

Truck City Ford responded

You will never have to look far for Travis as he is always on top of his business and keeping the customer informed.

August 08, 2023

Travis was great to work with. The shuttle was fast, convenient and dependable. I appreciated the communication. More

by NANCYCARROL1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Aug 11, 2023 -

Truck City Ford responded

You will never have to look far for Travis as he is always on top of his business and keeping the customer informed.

August 08, 2023

Able to get me in at last minute. Oil changed and a point check completed as per invoice. Time to complete was good at 1.25hrs. Truck running and AC cooled upon return. Staff f More

by GRAMMIE-ANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall her name
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Aug 11, 2023 -

Truck City Ford responded

Your time and your business are very important to us, and we appreciate your business. We do appreciate your feedback, and we use it to monitor and check our processes. Thanks for your business and the rating.

August 07, 2023

Great customer service and quick results. Very clean and made me comfortable in waiting area. Thank You More

by DYVETTES71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Scott Jordan, Monica Kinas, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your business, and your time. The service group works hard to keep your business, and does the work right the first time to avoid additional trips and time. Thanks for your feedback and your rating.

August 07, 2023

My service advisor, Scott, was very professional, courteous and personable. I look forward to having the dealership handle all of my service needs related to my motorhome! More

by TexasGrad83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

Scott does a super job, keeps his customers informed of progress, and ensures the work is done right on the first visit. He is dedicated and highly requested daily. we appreciate your loyalty, and thanks for your review.

August 07, 2023

Staff is always friendly. Haven’t had any issues in the past almost five year using this service department. More

by Gracie L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your time to write us feedback, and your continued business. Loyalty means a great deal in the auto industry, and we are proud to be your dealership for service. Thanks for your business and your rating.

August 06, 2023

Service department was extremely helpful, especially Mario. They got my car back to me sooner than expected, too! More

by KAREN_WRIGHT95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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Aug 11, 2023 -

Truck City Ford responded

Mario does a great job from the service side of the business, and will never steer a customer in the wrong direction. The team will work tirelessly to earn and keep your business. We work hard to be sure that we do the work right the first time. Thanks for the five star rating.

August 04, 2023

The service department at Truck City Ford has always been reliable and have continued to provide the best customer service from the service advisors as well as the service manager. More

by KRSALTSMITH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your loyalty to the brand and to Truck City Ford. Our service group is among the best in the state with lots of repeat customers. Scott is top notch, and will always ensure good service done right the first time. We look forward to seeing you on your next visit.

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