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Truck City Ford - Service Center

Buda, TX

4.9
1,703 Reviews

1,703 Reviews of Truck City Ford - Service Center

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August 04, 2023

Good people who cares about customer service and quality work done in a timely manner. More

by TGRILEY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Truck City Ford responded

Thanks for the feedback and your business. We use our reviews as a check and balance against the processes to ensure our service or sales is high quality service. We work hard to keep everything on track and timely.

August 04, 2023

Amazing customer service. Did an amazing job with my vehicle. Girl who helped me out was really good at communicating. More

by IVANRA0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Aug 11, 2023 -

Truck City Ford responded

Your business and time is very important, and our service group will work hard to ensure your visit is timely and transparent. Charity does a great job for all of her customers. We appreciate your business.

August 04, 2023

Second time to visit Truck City Ford, and again, they, and Scott Jordan specifically, provided excellent service. This time I needed an oil change on my RV on a Ford F-53 chassis. I wasn't able to get an More

by CCAMDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

Thanks for providing us some feedback on your recent service with Truck City Ford. Scott Jordan is top of the line, and never disappoints customers. He keeps things moving and the customer is always informed about progress and any issues that might arise. Keeping service visits timely is key to our success as a Service Department.

August 03, 2023

Absolutely the best service I have had here. It has always been great service here as I have had several Ford vehicles serviced here and it is top notch. I moved 30 miles away and I still choose More

by MARTIN.GUERRERO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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August 03, 2023

I appreciate the dealership working me in. It would be nice if a rental car was available since I have pre-paid maintenance with a rental car. More

by KHAECHTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Aug 11, 2023 -

Truck City Ford responded

We are happy to work customers in when it is possible, and our apologies for the lack of rentals. We appreciate your time and your business.

August 03, 2023

Adrian stepped up to help when I needed a new battery. Very good service. I greatly appreciated it. More

by MZANDER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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August 02, 2023

Great job & the turn around was very fast & friendly. Both vehicles were there for services & returned within 3 days of each other More

by JOE.MOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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August 01, 2023

Brought my car in for an oil change. They got it done so quickly! Great service. More

by KIMVALERIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2023

Great job and on time! Good communication and subsequent follow up! Will be back again! More

by WADEDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2023

In spite of the manufacturer, Mike Rodgers and his service team went above and beyond to make things as right as possible because of known problems with the F150 axel bolts. More

by GLC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert - service advisor
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