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Truck City Ford - Service Center
Buda, TX
1,703 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,703 Reviews of Truck City Ford - Service Center
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July 31, 2023
Great team. Kept me informed every step of the way on my new vehicle purchase. Love my new Bronco. Kept me informed every step of the way on my new vehicle purchase. Love my new Bronco. More
by ROYMORGANTX
Verified Customer
July 31, 2023
Did a great job. Was really easy getting a appointment and get the work done Was really easy getting a appointment and get the work done More
by PHILIPS0
Employees Worked With
July 29, 2023
In the past service at Truck City was not what it used to be so I switched to Maxwell Ford for 3 service visits. They are very welcoming, coming out to your vehicle to begin your service visit,calling you by be so I switched to Maxwell Ford for 3 service visits. They are very welcoming, coming out to your vehicle to begin your service visit,calling you by name and just making your visit comfortable. I don’t like to go into Austin for anything so I tried Truck City again. I made an appointment online and arrived 10 minutes early for my 9:00 appt. Sat and waited 10 minutes, no one came out to begin my service visit so I went inside. Four people were talking about what to order for lunch or something. I waited and finally said “Excuse me I have 9:00 appt. The man looked me up in the computer and then was less than cordial when asking questions to set up my service. I was never called by name, was nearly run over by another associate when I tried to go through the door. (I guess that’s just manners but I’m an old lady and being treated like a lady means something to me.) After that I assume my car was serviced appropriately and within good time frame. I just miss the way Truck City service used to be. I’ve bought 4 vehicles from your dealership and a little friendliness goes a long way with me. More
by DOLLYMOMMA.LISA
Employees Worked With
Don’t remember but I thought it was Richard.
July 28, 2023
Our service advisor was exceptional. She kept us informed. Unfortunately I cannot recall her name. If you look up the records, I would love her to get credit for this review. She was ver She kept us informed. Unfortunately I cannot recall her name. If you look up the records, I would love her to get credit for this review. She was very ,very nice and kept me in the loop the entire time.. More
by LINC77
Employees Worked With
Brianna Toloza
July 26, 2023
Robert Laughlin was awesome. Called and asked if I could drop off for works package, cabin filter and air filter. Showed up dropped off and was texted few hours later when it was Called and asked if I could drop off for works package, cabin filter and air filter. Showed up dropped off and was texted few hours later when it was done. Paid online and had it ready when I got there. More
by BRADSMASSEY
Employees Worked With
Robert Laughlin
July 25, 2023
Service was great although it took a couple days to get to it and I had to leave it. Kind of inconvenient. But they did fix the problem so that's a plus. Robert Laughlin was the Service Advisor and he d to it and I had to leave it. Kind of inconvenient. But they did fix the problem so that's a plus. Robert Laughlin was the Service Advisor and he did a great job. More
by NTONDRE
Employees Worked With
Robert Laughlin
