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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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May 30, 2023

Service department, and specifically Nate and the Service Manager, were amazing. They went above and beyond in customer service! More

by HEATHERWISHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023

Mike, the service manager was outstanding. His customer service and hurt his availability to meet our needs was above and beyond. He was able to work us in, resolve the issue, and have us on More

by STEVE.WININGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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May 29, 2023

Friendly. Efficient. Been here twice for maintenance and fantastic experience both times. My service technician was extremely helpful. More

by SKCOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023

I can’t find service for my Ford chassis turned RV at most dealers but Truck City is one and even though it is 50 minutes away this is where I will always take my 2022 Transit 350. They are friendly, tho More

by RANSOM.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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May 29, 2023

Charging 3% fee on credit card use, is simply the dealership passing their cost of doing business on to their customers. Won’t be back. More

by MHETRICK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 26, 2023

Scott was fantastic! Very professional and communicative with me the whole time! Great customer service! More

by dwedge001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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May 29, 2023 -

Truck City Ford responded

Thanks for the feedback on your recent Truck City visit. Scott is a super Advisor, and is often requested as a Service Advisor. Thanks for your business!

May 26, 2023

Special thanks to Mario Fuentes - Service Advisor who working with the service dept. was able to quickly install my new Hard Folding Tonneau Cover. Looks good and works great! THANKS! Also, thanks More

by GLOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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May 29, 2023 -

Truck City Ford responded

We appreciate your business and your time to give us some feedback for your service experience. We will continue to work hard to keep your business.

May 26, 2023

Great service and provided explanations of the work to be done. Shuttle service was very good too. More

by ROSS.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jospeh Hart, Charity Miranda
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May 29, 2023 -

Truck City Ford responded

Thanks for the review and feedback. The team works hard to earn your business, and will keep you updated throughout the service transaction. Thanks for the five star rating.

May 25, 2023

Phenomenal service! Great service staff and quick repair time. Definitely would recommend Truck City for any service. More

by HAILEYM159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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May 25, 2023

Scott could not have been better. He kept us informed and was quick and on time. I will definitely get all my service here in the future. More

by MIKEASLEY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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May 29, 2023 -

Truck City Ford responded

Mike, thanks for taking time to give us your feedback on your recent service visit. We use every review as an opportunity to improve and hone our processes to enhance the customer experience. We are here for any future needs you may have - service or sales related.

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