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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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May 17, 2023

Work with Bob, he’s great! Excellent service and willing to negotiate to a price that we both agreed on for the trade-in and purchase vehicle. More

by naegerter
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
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May 17, 2023 -

Truck City Ford responded

We appreciate your business, your time and the five star rating. Bob sets the bar high for other staff with consistent professional behavior and timely transactions. Congrats on your new vehicle, and we are here for any future needs or service.

May 17, 2023

The whole process was smooth. One of the best buying experiences I've had. Freddie and Raul exceeded my expectations. Nate addressed all of my service concerns. More

by SPHEBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Sanchez, Freddie Brown
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May 17, 2023

Nate was very thorough and kept me up to date on my truck while it was in the shop More

by LLLOWDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023

Travis did a great job of getting me checked-in. Made sure I was comfortable in the waiting area and quickly got the services I had scheduled completed. More

by WREJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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May 16, 2023

Nathaniel was great to work with! The work completed was top notch. I would definitely recommend Truck City Ford's service department. More

by CHRIS.CULP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Truck City Ford responded

Chris, we appreciate your feedback as it gives us an opportunity to keep the process simple and timely for the customer. Nathaniel does great work, and is recommended often by repeat customers. We are grateful for your recommendation.

May 16, 2023

The repairs were handled professionally and with limited down time for the the vehicle. We had no issues with warranty coverage. More

by LONHMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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May 17, 2023 -

Truck City Ford responded

Our service team works hard to keep the process smooth and transparent for the customers. We pride ourselves on the professionalism of our staff, and appreciate your business. We are here for any future needs you may have.

May 16, 2023

Great service. Friendly and knowledgeable and kept me up to date with work. Adrain always a great job. More

by BOERNEMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrain
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May 17, 2023 -

Truck City Ford responded

We work hard to provide great service and a wonderful customer experience. Your feedback helps us keep the processes working and we can make changes where necessary. Thanks for your business, and your rating.

May 16, 2023

Service technician Rich was excellent. Very professional, courteous and kept me informed of the status of my maintenance. He is probably the best technician I have dealt with at your fac More

by GETZGEORGE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hauser
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May 17, 2023 -

Truck City Ford responded

Rich does a terrific job keeping his customers in the loop during the visit, and is professional in all transactions. We appreciate your feedback and your business.

May 16, 2023

Excellent service Thanks to Noe Avila ,and his staff good job,I would recommend other people to your Dealer ship,Thanks again. More

by 8710ALFRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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May 17, 2023 -

Truck City Ford responded

Thanks for your feedback. We look at every review as an opportunity to improve our processes, and ensure a great customer experience for all customers. We appreciate your recommendation, and the five star rating.

May 15, 2023

Truck City has a great service department. Travis Guerrero was my service coordinator. He did a great job of working with me to schedule my service when it was most convenient with me. He expl More

by RMS2514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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