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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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March 06, 2023

Nate is always willing to help me with what ever I need . I have 2008 f150 king ranch and 2018 Expedition and 2022 f350 dully. I have been using ford for a long time now as you can see. Its hard to fine a go More

by WILLIAM.HOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lewis
March 06, 2023

Vehicle was inspected and immediately told that it was not under warranty, vehicle had 32,000 miles, dealership was attempting to scam me so I picked up the vehicle More

by RODRIGUEZNELDA1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Truck City Ford responded

Thank you for letting us know about your concern. As indicated on your receipt, this front end pull was caused by an external impact and damage to your tire. External impacts to tires and related damage caused by such impacts are not covered under factory manufacturer warranty

March 02, 2023

Travis in the service center was phenomenal. I will absolutely visit truck city again for anything I need. More

by SAMGILLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
March 02, 2023

Scheduled an Oil Change for 9am and added a MVI so I could renew my registration. Was done at 11:00am. They made error in the MVI paper work so was unable to use. Had to go to another location to get a More

by RICK4579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
March 01, 2023

MARIO IS ALWAYS WILLING TO HELP IN SO MANY WAY'S . HE ALWAY'S GOSES THE EXTRA MILE . HE IS THE REASON THIS DEALERSHIP DOSE SO GOOD. THE MAN BEHIND THE CURTAIN More

by MOSQUEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Brian Garcia
February 23, 2023

3 times I was told I would get a call-back and did not. I had no idea what was going on or when to expect to get my car back. More

by TRICIA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
February 23, 2023

3 service visits here so far and each one has been prompt and professional. I expect this will be my go-to spot for servicing my F150 More

by Todd Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
February 23, 2023

Yes, service is excellent, work is done on time. Since I have to come from Georgetown for service on my F53 Coachman RV, scheduling work to be done is important, and they always honor their service More

by RJENNY2808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service rep was excellent, Robert Laughlin. He is not listed above?
February 21, 2023

The people at Truck City Ford took good care of me this time. I would like to thank Mike Rodgers and his Service Manager Mario for taking care of my car and myself. I would definitely recommend them to oth More

by SAUCEDOMARILYN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2023

Stephen and others made the buying experience amazing and I would highly recommend people coming to buy from them More

by DEAN.PATTERSON
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek, Charles Moradi
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