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Truck City Ford - Service Center

Buda, TX

4.9
1,704 Reviews

1,704 Reviews of Truck City Ford - Service Center

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February 08, 2023

Service department friendly, courteous, and fast. M. Fuentes outstanding service technician! Would definitely recommend Truck City Ford! More

by ROBSTUDDARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 07, 2023

Very prompt service. I was given a ride back to work and everyone was so nice. More

by LANETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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February 02, 2023

It was the best in and out experience I’ve ever had especially in regard to time. Customer service was excellent. I would definitely recommend this dealership. More

by CARLTINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Horton
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Feb 03, 2023 -

Truck City Ford responded

We appreciate your time and your feedback for your recent Truck City service experience. We rely on feedback - positive or negative - to ensure we are doing all the right things. Our service team is among the best in the state, and stands behind their work 100%. We appreciate the rating, your business, and wish you well in 2023.

February 02, 2023

Prompt service. Addressed all needs on the spot. Turn around time for tasks needed to be done was quick. Top notch! More

by CEDIRKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Truck City Ford responded

Thanks for the feedback which will help us home our processes, and ensure a strong positive experience. The team works hard, and will always go the extra mile to get it done right the first time. We appreciate the rating and your business.

February 02, 2023

Always pleasant dealing with the service dept folks at Truck City. One area for improvement is communication. I believe I used to get text messages about status especially on repairs that could take d More

by DD8839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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February 01, 2023

Nate is a great service advisor, and is honest and gets you what you need. More

by SUAVERC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2023

Really appreciated they dropped the vehicle back off after fixing it, since I was at work. Also got it back to us just before the ice storm started. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kuipers
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Jan 31, 2023 -

Truck City Ford responded

Rebecca, our service group is among the best in the state, and we don't mind bragging on their work. It was a pleasure to be above to service your vehicle, and allow consideration for you in the delivery. We look forward to the next opportunity to provide a service to you, and wish you a prosperous 2023.

January 31, 2023

Everyone was helpful and nice. I was kept up to date on my vehicle status while it was being serviced. More

by JBARTEK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Feb 03, 2023 -

Truck City Ford responded

Thanks for giving us some feedback through your review. Your business is important to us as is your time. We have a great service program with top notch staff. Looking forward to seeing you in the future.

January 31, 2023

Everone was friendly and helpful. Our salesperson - Eddie Haddad - was great. He didn't try pressure us in any way, he listened to what we were looking for and helped us find it. H More

by LMWRIGHT898
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita something in finance. John Jones in service., Jeremy Harper, Eddie Haddad
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Feb 03, 2023 -

Truck City Ford responded

Sound like we hit the mark with you on your recent purchase from Truck City Ford. The team there is well seasoned with great knowledge base, professionalism, and working timely. Congrats on your purchase, and thanks for your business.

January 30, 2023

I was in and out for an oil change and tire rotation. Recall part from Ford has not been issued yet, but that is not Truck City's fault. Very satisfied. More

by JHBOOKLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department is great!
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