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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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January 21, 2023

Travis was responsive and upfront. I have an older v10 but he treated me as a valuable customer. More

by GADANIELJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis in Service
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January 20, 2023

Great service advisor, kept me well informed. Service was great , vehicle returned clean and ready to go. More

by Joe Dykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Truck City Ford responded

Joe, thanks for the loyalty to Truck City Ford, and we are so glad to have your business. Nathaniel is a top notch Service Advisor, ad is often requested. Thanks for the rating and your feedback.

January 20, 2023

Great experience. Service Advisor Robert Laughlin was exceptional. Keep up the good work. I will be sure to come back. More

by RQUARANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jan 20, 2023 -

Truck City Ford responded

Thanks for your time to write us about your recent service visit at Truck City Ford in Buda. We appreciate your time, your business, and the rating for your visit. Robert does a great job, and you can always request him for your SA.

January 20, 2023

Mr. Travis did EXCELLENT customer service while I was there. I took my vehicle there for a recall and he knew I needed my vehicle by a certain time to get to my job and he made sure it was ready by the More

by YOLANDAGK0007
Recommend Dealer
Yes
Employees Worked With
TRAVIS GUERRERO
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Jan 20, 2023 -

Truck City Ford responded

Yolando, keeping your service visits timely and done right the first time is our top priority. Feedback like yours allows us to be sure are are always looking at our processes, and making any necessary changes to impact a better experience for the customer. Travis does a great job of keeping on top of all his Repair Orders to keep them timely and professional. We appreciate your business and the five star rating.

January 19, 2023

Charlie in customer service was great. He even came to my house picked up my car brought it to truck city for service then brought it back to my house!!! More

by BSOLP_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie with Mobil service
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January 19, 2023

Noe was so attentive and helpful. The best service i've experienced with regard to auto repair and service. More

by THATSWHATISAID2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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January 19, 2023

Mario and everyone there were wonderful and helped get us back on the road as soon as possible! More

by SHARIPUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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January 18, 2023

Well organized and accommodating staff. Customer focus is always at the forefront of the service experience at TCF. More

by WCRELIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Truck City Ford responded

Our service group at Truck City leads the way to the future with excellent, timely service for all customers. Your time and feedback are extremely valuable to us by enabling us to keep our processes timely and efficient. The team is among the best in the state, and thanks for the five star rating.

January 18, 2023

Showed up with no appointment and they still worked me in. I didn’t even have a long wait, great service More

by CRADG33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Truck City Ford responded

What can I say about the service team at Truck City except that they are among the best in the state. We appreciate your time to give us a positive review, and thanks for the five star rating. We work hard to get all customers in quickly and get it right the first time regarless if they have an appointment or now.

January 17, 2023

Every one was so nice, they treated me wonderful. I would recommend Truck City Ford to everyone. More

by SUEBIT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Truck City Ford responded

Truck City does a great job of taking care of their customers from a sales and service perspective. We appreciate your business and your loyalty. We appreciate the kind words and the five star rating.

Jan 17, 2023 -

SUEBIT47 responded

I moved to Texas recently. I went to dealership in Mi. I’ve never been treated so well as Truck City Ford in Texas

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